Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11361852
Complaint Date: 2020-09-29
Fail Date: 2017-10-03
Manufacturer’s Name: Ford
Motor Company
Vehicle Make: FORD
Vehicle Model: F-250
Model Year: 2012
Summary
WHILE TRAVELING AT FREEWAY SPEEDS AND HITTING A BUMP, POTHOLE OR EXPANSION JOINT THE FRONT END DEVELOPS A HORRIBLE WOBBLE AND IS VERY HARD TO CONTROL UNTIL I CAN GET THE SPEED BELOW 35 MPH. I AM AWARE THERE IS A CLASS ACTION LAWSUIT AGAINST FORD MOTOR COMPANY BECAUSE OF THIS ISSUE. THIS HAS HAPPENED SEVERAL TIMES BEFORE AND AFTER WORK HAS BEEN DONE TO CORRECT THE PROBLEM.
NHTSA ID Number: 11361851
Complaint Date: 2020-09-29
Fail Date: 2020-08-19
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: VOLT
Model Year: 2012
Summary
TL* THE CONTACT'S DAUGHTER'S BOYFRIEND OWNS A 2012 CHEVROLET VOLT. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 35 MPH, THE VEHICLE ABRUPTLY INDEPENDENTLY SLOWED DOWN WITH AN UNKNOWN MESSAGE ON THE INSTRUMENT PANEL. THE CONTACT'S WIFE CONTINUED DRIVING THE VEHICLE AT A SLOW SPEED. UPON REACHING HER DESTINATION, THE CONTACT ATTEMPTED TO RESTART THE VEHICLE HOWEVER, THE VEHICLE FAILED TO START. DUE TO THE FAILURE, THE CONTACT'S WIFE HAD THE VEHICLE TOWED TO HER RESIDENCE. THE CONTACT STATED THAT THE ELECTRICAL VEHICLE WAS UNABLE TO BE RECHARGED, AND REMAINED INOPERABLE. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE HOWEVER, OFFERED NO FURTHER ASSISTANCE. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 149,627.
NHTSA ID Number: 11361850
Complaint Date: 2020-09-29
Fail Date: 2020-09-29
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: CHRYSLER
Vehicle Model: 200
Model Year: 2015
Summary
THE CAR WILL RANDOMLY SHUT OFF WITHOUT WARNING. NO WARNING LIGHTS, NO ERROR CODES, NOTHING. I WAS GOING DOWN THE INTERSTATE AND THE CAR SHUT OFF REQUESTING THAT I PLACE IT IN PARK. SOMETIMES IT WILL START BACK UP SOMETIMES IT TAKES DAYS. THIS HAS HAPPENED ON OVER 15 OCCASIONS
Read More...NHTSA ID Number: 11361790
Complaint Date: 2020-09-29
Fail Date: 2020-09-24
Manufacturer’s Name: Mazda Motor Corp.
Vehicle Make: MAZDA
Vehicle Model: MAZDA3
Model Year: 2020
Summary
MY NEW 2020 MAZDA 3 PREMIUM WITH 1,177 MILES SUDDENLY TOOK COMPLETE CONTROL OF STEERING MY CAR. DRIVING 65-70 MPH ON A 3 LANE STRAIGHT HIGHWAY ON A CLEAR DAY, WITH LIGHT TRAFFIC, I MOVED ONE LANE TO MY LEFT, AND THE CAR TOOK OVER THE STEERING, PULLING MY CAR OUT OF THE LEFT LANE NEARLY MISSING THE CENTER CEMENT DIVIDER, THEN DARTING BACK ACROSS MY LANE AND HALFWAY INTO THE LANE TO MY RIGHT,THEN DASHING BACK TO THE CEMENT MEDIAN. I AM UNAWARE OF HOW MANY TIMES THE BACK AND FORTH OCCURRED, I TRIED TO SLOW THE CAR DOWN TO NO AVAIL. THE CAR WAS MOVING FAST, AND THE PATTERN THE CAR MOVED IN WAS VERY PRECISE, AS IF THE CAR KNEW NOT TO HIT THE MEDIAN AND GO FURTHER INTO THE LANE TO MY RIGHT. FINALLY THE CAR STOPPED STEERING ITSELF, AND I WAS ABLE TO EXIT THE HIGHWAY. MY CAR WAS NOT DAMAGED. I HIT MY HEAD TWICE ON THE DRIVES SIDE DOOR. I DID NOT REQUIRE MEDICAL ASSISTANCE.
NHTSA ID Number: 11361789
Complaint Date: 2020-09-29
Fail Date: 2020-09-08
Manufacturer’s Name: General Motors, LLC
Vehicle Make: PONTIAC
Vehicle Model: G6
Model Year: 2009
Summary
BRAKE LIGHTS NOT WORKING WHEN I STOP THE VEHICLE REPLACED BRAKE LIGHT SENSOR AND NOW THE TRUNK BRAKE LIGHT IS THE ONLY ONE WORKING REGULAR LIGHTS ALL WORK BUT THE LIGHT ON THE TRUNK IS THE ONLY BRAKE LIGHT THAT WORKS WHEN PRESSING THE FOOT PEDAL.
Read More...NHTSA ID Number: 11361788
Complaint Date: 2020-09-29
Fail Date: 2020-09-21
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FUSION
Model Year: 2010
Summary
DRIVING DOWN THE ROAD AND LOST ALL POWER STEERING, POWER STEERING ASSIST FAILURE LIGHT COME ON. WAS ABLE TO GET TO SIDE OF THE ROAD AND COME TO A STOP BEFORE I WRECKED.
Read More...NHTSA ID Number: 11361787
Complaint Date: 2020-09-29
Fail Date: 2020-09-29
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: CHEROKEE
Model Year: 2014
Summary
WHEN IDLING OR STOPPED IN TRAFFIC OR A STOP SIGN THE CAR SHAKES, LUNGES AND STALLS AFTER FILLING UP WITH FUEL. THE DEALER HAS NO IDEA, SINCE NO CODES ARE SHOWN. AFTER ABOUT 25 MILES OF DRIVING AND LOWERING THE FUEL LEVEL I HAVE NO MORE ISSUES UNTIL THE NEXT FILL UP. WHILE AT A TRAFFIC LIGHT THE VEHICLE STALLED AND I PUT IT IN PARK TO RESTART IT AND IT DIDN'T REGISTER THAT IT WAS IN PARK AND MESSAGE FLASHED TO PUT IN PARK.
Read More...NHTSA ID Number: 11361786
Complaint Date: 2020-09-29
Fail Date: 2020-09-29
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FREESTAR
Model Year: 2004
Summary
THE VEHICLE WAS IN MOTION ON A HIGHWAY AT A SPEED OF 55 MPH WHEN IT HAD INSTANT TRANSMISSION FAILURE. PULLED OVER TO THE SIDE OF THE ROAD. VEHICLE WOULDN/T MOVE IN ANY DIRECTION OR GEAR. TRANSMISSION WAS IN PROPER FLUID LEVEL RANGE.
Read More...NHTSA ID Number: 11361785
Complaint Date: 2020-09-29
Fail Date: 2020-01-17
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: ACURA
Vehicle Model: RL
Model Year: 2003
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2003 ACURA RL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO ACURA OF WESTCHESTER (2155 PALMER AVE, LARCHMONT, NY 10538, (914) 834-2222) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11361784
Complaint Date: 2020-09-29
Fail Date: 2020-09-15
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ROGUE
Model Year: 2017
Summary
WHILE DRIVING THE CAR, THE EMERGENCY BRAKING SYSTEM WAS ACTIVATED WHILE NOTHING WAS IN FRONT OF THE CAR. THIS IS THE SECOND TIME THAT THIS IS HAPPENED TO ME, AND THE FIRST TIME THE PART WAS REPLACED FREE OF CHARGE DUE TO IT BEING UNDER MY WARRANTY. IN THIS SITUATION, THE PART IS NOT BEING REPLACED AND I HAVE BEEN IN CONTACT WITH NISSAN CORPORATE WHO REFUSED TO TAKE ANY RESPONSIBILITY FOR THE DEFECTIVE PART. THEY ALSO REFUSED TO REPLACE THE PART, STATING THAT IT IS OUTSIDE MY VEHICLES WARRANTY.
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