Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.




NHTSA ID Number: 11362275

Complaint Date: 2020-10-01

Fail Date: 2020-09-30

Manufacturer’s Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: F-250

Model Year: 2019


Summary

VEHICLE EXPERIENCES SEVERE "DEATH WOBBLE" ON THE HIGHWAY STARTING AT SPEEDS AS LOW AS 55 MPH. I HAVE ENSURED THAT TIRE PRESSURE IS SET AT WHAT THE VEHICLE MANUAL RECOMMENDS, AS WELL AS ROTATING TIRES. WHEN THE "DEATH WOBBLE" INITIATES, ONLY SLOWING DOWN TO 25 MPH OR BELOW WILL MAKE IT STOP. I HAVE EXPERIENCED THIS IN HEAVY TRAFFIC ON I-15 BETWEEN SALT LAKE CITY AND OGDEN. FORTUNATELY, I HAVE NOT BEEN IN AN ACCIDENT YET. DUE TO ALL OF THE CONSTRUCTION HAPPENING ON I-15, I HAVE HAD TO SLOW DOWN TO 20 MPH IN A LANE WITH BARRICADES ON BOTH SIDES, FORCING THE TRAFFIC BEHIND ME TO SLOW TO THE SAME SPEED. I PUT MY 4 WAY FLASHERS ON AND DO BY BEST TO SLOW DOWN AS RAPIDLY AS POSSIBLE WITHOUT CAUSING AN ACCIDENT. IT FEELS LIKE IT IS ONLY A MATTER OF TIME BEFORE THIS CAUSES AN ACCIDENT. FORD HAS HAD THE VEHICLE TWICE AND I STILL HAVE THIS ISSUE. I HAVE SCHEDULED A THIRD APPOINTMENT HOPING THAT THE PROBLEM WILL BE FIXED THIS TIME. VEHICLE MILEAGE PROVIDED IS APPROXIMATE. THIS HAS HAPPENED DOZENS OF TIMES SINCE PURCHASING THE VEHICLE IN MARCH OF 2020. DATE PROVIDED WAS THE MOST RECENT, AND MOST SEVERE.

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NHTSA ID Number: 11362274

Complaint Date: 2020-10-01

Fail Date: 2020-09-22

Manufacturer’s Name: Mitsubishi Motors North America, Inc.

Vehicle Make: MITSUBISHI

Vehicle Model: LANCER

Model Year: 2008


Summary

TL* THE CONTACT OWNS A 2008 MITSUBISHI LANCER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL NUMBER: 20V279000 (STRUCTURE, SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SERRA HONDA (951 INTERSTATE PKWY, AKRON, OH 44312) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED WHILE DRIVING 10 MPH, WITHOUT WARNING, THE CONTACT LOSS CONTROL OF THE STEERING WHEEL AS THE DRIVER'S SIDE OF THE VEHICLE LOWERED INDEPENDENTLY. THE VEHICLE WAS TOWED TO THE RESIDENCE AND INSPECTED. THE CONTACT BECAME AWARE THAT THE DRIVER'S SIDE LOWER CONTROL ARM WAS FRACTURED. THE VEHICLE WAS TOWED TO JIM SHORKEY MITSUBISHI (13339 RTE 30, IRWIN, PA 15642) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE DRIVER'S LOWER CONTROL ARM FRACTURED AND DAMAGED THE CROSSMEMBER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATE 32,393.

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NHTSA ID Number: 11362273

Complaint Date: 2020-10-01

Fail Date: 2020-09-28

Manufacturer’s Name: Subaru of America, Inc.

Vehicle Make: SUBARU

Vehicle Model: LEGACY

Model Year: 2016


Summary

WHEN THE CAR IS STATIONARY AND SHIFTED INTO PARK AND IGNITION TURNED OFF, THE KEY BECOMES STUCK IN THE ACCESSORY POSITION AND KEY IS NOT ABLE TO BE REMOVED. EXTERIOR LIGHTING AND INTERIOR ELECTRONICS REMAIN ON. SUBARU IS AWARE OF THIS SHIFT PLATE SENSOR MALFUNCTION IS PRESENT IN 2016 LEGACY AND 2017 FORRESTER MODELS, AS FAR AS I KNOW, BUT HAVE NOT RECALLED THEM. IN ORDER TO REMOVE KEY, THE VEHICLE MUST BE TURNED BACK ON AND THE GEAR SHIFT SLAMMED INTO PARK, USUALLY MULTIPLE TIMES, TO ALLOW FOR THE IGNITION TO BE FULLY TURNED OFF AND THE KEY TO BE REMOVED. ONCE IT STARTED, IT WILL NOT QUIT UNTIL THE SENSOR HAS BEEN REPLACED. THE BACKUP CAM WITH ALSO TURN ON WHILE NOT IN REVERSE, PRESUMABLY RELATED TO THE SHIFT PLATE SENSOR MALFUNCTION.

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NHTSA ID Number: 11362272

Complaint Date: 2020-10-01

Fail Date: 2020-08-24

Manufacturer’s Name: Chrysler (FCA US, LLC)

Vehicle Make: CHRYSLER

Vehicle Model: TOWN AND COUNTRY

Model Year: 2016


Summary

ANTI-WHIPLASH HEADREST DEPLOYED SPONTANEOUSLY VEHICLE WAS UNOCCUPIED SITTING IN MY DRIVEWAY

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NHTSA ID Number: 11362271

Complaint Date: 2020-10-01

Fail Date: 2020-10-01

Manufacturer’s Name: General Motors, LLC

Vehicle Make: CHEVROLET

Vehicle Model: MALIBU

Model Year: 2012


Summary

WHEN I GET IN MY CAR I NOTICE THAT MY CHECK ENGINE LIGHT COMES ON IN AN ARE WHERE CERTAIN PEOPLE DON'T LIKE ME AT LIKE CUBA MO THERE IS A CONSPIRACY GOING ON OUT HERE EVER SENSE THEY TOOK MY KIDS ILLEGALLY IT'S BEEN NOTHING BUT PROBLEMS AND I DON'T WANT TO GET HURT OR HURT NOBODY PLEASE HELP MY GAS LEAVES QUICK ALSO I KNOW MY CAR IS BEING HACKED BECAUSE THEY DO THAT A LOT OUT THERE AND SURROUNDING CITIES THE ENGINE LIGHT WILL COME ON WHILE I'M DRIVING AND WHEN I'M OUT THE CAR IT'LL COME ON THERE IS ALSO A TRACKING DEVICE ON IT THAT I DIDN'T PUT ON THERE ALSO I PUT GAS IN MY CAR THEN ALL OF A SUDDEN IT GOES DOWN TO LOW FUEL I JUST BOUGHT THE CAR FROM THE DEALERSHIP AT JD BY RIDER IN ROLLA MO*DT*JB

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NHTSA ID Number: 11362270

Complaint Date: 2020-10-01

Fail Date: 2020-08-24

Manufacturer’s Name: Daimler Vans USA, LLC

Vehicle Make: MERCEDES-BENZ

Vehicle Model: METRIS

Model Year: 2017


Summary

TL* THE CONTACT OWNS A 2017 MERCEDES BENZ METRIS EQUIPPED WITH HANKOOK TIRES, TIRELINE VENTUS S1 NOBLE 2, TIRE SIZE 225/55/R17, DOT # 5MKC1AH0316.. THE CONTACT STATED THAT THE TIRES WERE JUST ROTATED AND WAS DRIVING AT 75 MPH AND THE FRONT DRIVER'S SIDE TIRE BLEW OUT FROM INSIDE OUTWARD. THE CONTACT PULLED OVER ALONG THE LEFT SIDE MEDIAN LANE ON THE HIGHWAY. THE CONTACT THEN HAD TO PULL OVER THE RIGHT SIDE OF THE HIGHWAY WITH THE ASSISTANCE OF HER TOWING SERVICE. THE DAMAGED TIRE WAS REPLACED ON THE SIDE OF THE ROAD AND THEN THE CONTACT TOOK THE TIRE TO THE VEHICLE DEALER RBM OF ATLANTA 7640 ROSWELL RD, ATLANTA, GA 30350 (770) 390-0700 WHO CONFIRMED IT WAS TIRE MALFUNCTION NOT FROM HITTING A FOREIGN OBJECT. THE CONTACT HAD ALL FOUR TIRES REPLACED BY THE DEALER. THE TIRE DEALER MANUFACTURER WAS CALLED BY THE CONTACT AND HAD PICTURES OF THE DAMAGED TIRE SENT TO THEM. THE CONTACT CURRENTLY HAD ALL FOUR HANKOOK TIRES IN HER POSSESSION. THE TIRE FAILURE MILEAGE AND THE VEHICLE FAILURE MILEAGE WAS 22,000. *DT*JB*DT*JB

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NHTSA ID Number: 11362269

Complaint Date: 2020-10-01

Fail Date: 2020-09-30

Manufacturer’s Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: FUSION

Model Year: 2015


Summary

I DROVE TO WORK NO PROBLEMS AND PARKED MY 2015 FUSION 2.0 ECOBOOST. WHEN I LEFT WORK I STARTED THE CAR AND A BILLOW OF WHITE SMOKE ROLLED OUT FROM THE EXHAUST WHEN I PULLED OUT OF MY PARKING SPOT. IT QUICKLY DISSIPATED SO I DROVE DOWN THE ROAD A FEW MILES. I THEN GOT AN OVERHEATING WARNING ON THE DASH FOLLOWED BY A P1299 CODE. WHEN I PARKED THE CAR IT WAS IDLING ROUGH SO I TURNED IT OFF. I LET IT COOL DOWN AND NOTICED THE COOLANT RESERVOIR WAS LOW SO I FILLED IT UP AND STARTED THE CAR, IT IDLED JUST FINE, AT FIRST, WITH LITTLE SMOKE THEN AFTER A FEW MOMENTS IT STARTED IDLING REALLY ROUGH. IT SUCKED THE COOLANT RESERVOIR DRY SO I FILLED IT UP AGAIN AND WENT INSIDE. WHEN I LOOKED AT IT HALF AN HOUR LATER THE COOLANT RESERVOIR WAS EMPTY YET AGAIN. I THEN NOTICED A HUGE PUDDLE UNDER MY CAR WITH IT DRIPPING FROM THE MUFFLER IN THE MIDDLE. I DON'T KNOW THE PROBLEM. I ONLY HAVE 68K MILES.

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NHTSA ID Number: 11362268

Complaint Date: 2020-10-01

Fail Date: 2020-09-24

Manufacturer’s Name: Mercedes-Benz USA, LLC

Vehicle Make: MERCEDES-BENZ

Vehicle Model: C 300

Model Year: 2020


Summary

TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE DOOR HANDLE WAS FRACTURED INTERNAL AND UNABLE TO BE OPENED FROM INSIDE OF THE VEHICLE. THE CONTACT STATED THAT HER SON WAS LOCKED INSIDE THE VEHICLE AND UNABLE TO EXIT. THE CONTACT INFORMED HER SON TO USE THE KEY FOB TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED WITH A FRACTURED INTERNAL DOOR PANEL WHICH CAUSED THE DOOR HANDLE TO BECOME INOPERABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.

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NHTSA ID Number: 11362267

Complaint Date: 2020-10-01

Fail Date: 2020-09-26

Manufacturer’s Name: Gulf Stream Coach, Inc.

Vehicle Make: GULF STREAM

Vehicle Model: B TOURING CRUISER

Model Year: 2005


Summary

IN THE FALL OF 2019 I BROUGHT MY MOTORHOME TO DAISY TIRE COMPANY TO HAVE MY FRONT TIRES BALANCED. THEY REMOVED THE TIRE AND THEN EXPLAINED THAT BALANCING WOULD DO NO GOOD BECAUSE THE TIRE ITSELF WAS BAD. I BOUGHT TWO NEW TIRES SEP. 5, 2019. I WAS INITIALLY HAPPY WITH THESE TIRES AND BOUGHT 4 MORE WHICH I BROUGHT TO IDAHO AND HAD INSTALLED BY LES SCHWAB NEAR MY HOME. I WAS HAPPY TO KNOW I HAD FOUR NEW TIRES. THIS SUMMER WE DROVE TO COLORADO, BUT ALONG THE WAY THE FRONT END BEGAN TO SHIMMY. BY THE END OF THE TRIP TO DENVER, WE COULD NOT DRIVE FASTER THAN 50 WITHOUT A VERY BAD SHAKING. I WENT TO LES SCHWAB THERE, WHO FOUND THAT THE FRONT TIRES WERE VERY BAD: TREAD SEPARATION AND SEPARATION OF THE INNER LINING FROM THE BODY CORDS. WHEN I CALLED DAISY TIRE THEY SAID WARRANTY SERVICE IN DENVER WAS IMPOSSIBLE, BUT GAVE THE NUMBER OF THE DISTRIBUTORS OF THE PHYLON EUPHORIA TIRES: BARKLEY TIRE AMERICAS, 6047 MALBURG WAY, VERNON, CA 90058. I CALLED, BUT THEY ALSO SAID THE ONLY WAY TO OBTAIN WARRANTY SERVICE WOULD BE TO RETURN THE TIRES TO DAISY TIRE COMPANY. THIS OBVIOUSLY WOULD NOT BE SAFE, SO I PURCHASED TWO NEW TIRES FROM LES SCHWAB IN DENVER. I WANT DAISY TIRE AND BARKLEY TIRE TO LET ME KNOW IF THE REMAINING 4 TIRES ARE SAFE, OR IF THE ENTIRE LINE OF PHYRON EUPHORIA TIRES ARE DEFECTIVE. I ALSO WANT THE NHTSA TO INFORM ME IF THE PHYRON TIRES ARE SAFE OR DANGEROUS.

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NHTSA ID Number: 11362266

Complaint Date: 2020-10-01

Fail Date: 2020-09-19

Manufacturer’s Name: Ford Motor Company

Vehicle Make: FORD

Vehicle Model: MUSTANG

Model Year: 2016


Summary

I SEE THE NEWS ABOUT THE NEW RECALL OF REAR-VIEW CAMERAS GOING BLANK AND NOT SHOWING IMAGES. THE NEW RECALL IS ONLY FOR 2020 MODELS BUT MY 2016 MODEL HAS HAD THE SAME ISSUE FOR THE LAST YEAR AND 1/2. I ONLY HAVE 20K MILES ON MY MUSTANG. REAR VIEW CAMERA WORKS SOMETIMES BUT OTHER TIMES IS BLANK AND MESSAGE ON SCREEN SAYS CAN'T DISPLAY IMAGE. OCCURS WHEN IN REVERSED WHILE BACKING UP.

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1 27,328 27,329 27,330 27,331 27,332 151,544

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