Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11361773
Complaint Date: 2020-09-29
Fail Date: 2020-09-26
Manufacturer’s Name: General Motors
, LLC
Vehicle Make: CHEVROLET
Vehicle Model: COBALT
Model Year: 2010
Summary
WHEN MY SON WAS BACKING OUT OF A PARKING SPOT, THE STEERING ALL OF A SUDDEN BECAME VERY STIFF AND HARD TO TURN AND STAYED THIS WAY WHILE DRIVING. NOW IT IS HARD TO STEER AND DANGEROUS TO DRIVE TO A SHOP TO BE LOOKED AT.
Read More...NHTSA ID Number: 11361772
Complaint Date: 2020-09-29
Fail Date: 2020-09-29
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: NV3500
Model Year: 2018
Summary
DRIVER SIDE PASSENGER SECOND ROW WINDOW RANDOMLY SHATTERED. NO WARNING, NOTHING HITTING IT JUST A BIG POP AND GLASS FLYING. I WAS ON THE FREEWAY WITH HARDLY ANY VEHICLES ON THE ROAD. GLASS STUCK MY CHILD WHO'S CAR SEAT WAS IN THE SEAT NEXT TO THE WINDOW. I PULLED OVER REMOVED HER AND RELOCATED HER TO THE THIRD ROW SEAT SINCE THERE WAS GLASS SHARDS IN HER SEAT. MY MIDDLE SEAT IN THE SECOND ROW IS WHERE MY 3 MONTH OLD BABY BOY WAS SITTING AND HE HAD GLASS SHARDS IN HIS HAIR. IF ANY SMALL FRAGMENTS WHEN IN HIS EYES I'M UNSURE. HE HAD WATERY EYES BUT DIDN'T APPEAR TO BE IN PAIN. MY TODDLER OBTAINED MINOR SCRATCHES ON HER LEG. THE MENTAL TRAUMA IS REAL THOUGH. THAT WAS SUCH A SCARY SITUATION.
NHTSA ID Number: 11361771
Complaint Date: 2020-09-29
Fail Date: 2020-06-11
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2020
Summary
TL* THE CONTACT OWNS A 2020 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V439000 (ELECTRICAL SYSTEM, BACK OVER PREVENTION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT ON SEVERAL OCCASIONS SEVERAL ELECTRICAL FUNCTIONS FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. MANSFIELD MOTOR GROUP (1493 PARK AVE W, MANSFIELD, OH 44906, (419) 529-4000) WAS CONTACTED AND FAILED TO REMEDY THE ISSUE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,999.
NHTSA ID Number: 11361770
Complaint Date: 2020-09-29
Fail Date: 2020-07-15
Manufacturer’s Name: Forest River, Inc.
Vehicle Make: FOREST RIVER
Vehicle Model: ROCKWOOD
Model Year: 2017
Summary
TL* THE CONTACT OWNS A 2017 FOREST RIVER ROCKWOOD. THE CONTACT STATED THAT THE UPPER AND LOWER METAL BRACKETS WERE BENT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED AS OF YET. THE CONTACT WAS CONCERNED THAT THE WATER TANK MAY FALL OFF THE TRAILER. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. A FAILURE MILEAGE WAS NOT PROVIDED. *DT*DT *TR
NHTSA ID Number: 11361769
Complaint Date: 2020-09-29
Fail Date: 2020-09-29
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: CHRYSLER
Vehicle Model: 200
Model Year: 2015
Summary
THE TIMP IS NOT ALLOWING THE VEHICLE TO START. BATTERY IS FULL JUICE BUT WONT START BUT WILL JUMPSTART AND BE OK FOR A DAY OR TWO. CENTER SCREEN TAKES FOREVER TO COME ON
Read More...NHTSA ID Number: 11361768
Complaint Date: 2020-09-29
Fail Date: 2020-09-29
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2016
Summary
ERROR ' KEYLESS START SYSTEM PROBLEM'. IT HAS 57K MILES.
Read More...NHTSA ID Number: 11361767
Complaint Date: 2020-09-29
Fail Date: 2020-09-14
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: GRAND CARAVAN
Model Year: 2010
Summary
AT 35,000 KM WITH IN WARRANTY PERIOD CHECK ENGINE LIGHT CAME UP. WENT TO DEALER, THEY FOUND CYLINDER # 5 MISFIRED. ACCORDINGLY TO DEALER THIS WAS REPAIRED BY CERTIFIED TECH AND VAN WAS IN GARAGE FOR 1 WEEK. THEN THIS VAN STARTED STALLING ENGINE AT 99,000 KM APPROX. THE ENGINE STALLS AND NO CODE IS REGISTERED AT LOW SPEEDS AND TURNS. FINALLY ONE DAY CHECK ENGINE LIGHT CAME UP 0406 CODE CAME IN WHILE CHECKING. MY MECHANIC CLEANED EGR VALVE CHANGED GASKETS. IT RUN FINE BUR STILL AFTER COUPLE OF MONTHS THE ENGINE STARED STALLING OCCASIONALLY. LEAVING STEERING WHEEL HARD TO CONTROL AND NO BREAKS. AT 135,00 THE ENGINE STOPPED RUNNING. TOOK TO GARAGE 2 CYLINDERS WERE DEAD, HAVE TO SPEND $ 4,000 TO GET A USED MOTOR IN THIS TO BRING IT BACK TO ROAD. CHANGED TIMING BELT, WATERPUMP AND EXTENDED WARRANTY IT DID RUN FINE FOR 6-7 MONTHS. IT AGAIN STARTED STALLING AT VARIOUS SPEEDS WHILE DRIVING, I SEARCHED, THERE ARE OVER 100 COMPLAINTS AND NO SOLUTION. WENT TO MECHANIC MANY TIMES BUT NO CODE IS STORED BUT STILL VAN ENGINE STALL. IT STALLS EVEN AT 60 KM/HR SPEED MAKING IT DANGEROUS TO OPERATE ON ROAD. I CAN REAR END OR CAN GET REAR ENDED AS IT STALLED. MOST DANGEROUS HAPPENED WHEN IT STALLED WHILE MAKING A LEFT TURN AND LUCKILY THE ON COMING TRAFFIC WAS BIT FAR AWAY AND PERSON WAS ALERT TO STOP SAFETY WITHOUT HITTING. I AM AFRAID IF THIS HAPPENS AGAIN AND A TRUCK IS COMING STRAIGHT. DODGE IS NOT TAKING ANY RESPONSIBILITY OR INVESTIGATION FOR THIS ISSUE. I WILL LIKE SAFTEY AUTHORITIES TO TAKE ACTION AND SAVE LIVES. IT IS NOT SAFE TO KEEP DRIVING THIS VAN BUT HAVE NO CHOICE AS THERE IS NO SOLUTION PROVIDED BY MANUFACTURER AND HAVE NOT MUCH MONEY IN HAND TO BUY ANOTHER. ENGINE ISSUE, FRONT BREAK ISSUE ARE THE MAIN ISSUES IN THIS. MOST IMPORTANTLY THE SUDDEN ENGINE STALING AT ANY SPEED IS A DANGEROUS ISSUE TO HAVE
NHTSA ID Number: 11361766
Complaint Date: 2020-09-29
Fail Date: 2020-09-16
Manufacturer’s Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: IMPREZA
Model Year: 2012
Summary
POWER STEERING COMES ON 20 MINUTES AFTER I START THE ENGINE AND DRIVE A FEW MILES. HAS GIVEN ME APT OF CLOSE CALLS WITH HITTING CURBS OR AWKWARD TURNS. TRY TO FIND THE PART TO REPLACE IT, BUT MOST WEBSITES SAY THAT MY CAR HAS A GOOD CHANCE OF BEING RECALLED. TOOK TO A SUBARU DEALERSHIP THEY SAID IT'S NOT RECALLED. BUT NOBODY WILL FIX OR SELL ME PARTS DUE TO 'RECALLS' PRECAUTIONS.
NHTSA ID Number: 11361765
Complaint Date: 2020-09-29
Fail Date: 2020-06-05
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2016
Summary
VEHICLE ENGINE BROKE DOWN ON HIGHWAY AT 62K MILES WITH LOSS OF POWER AND HEAVY SMOKE. ULTIMATELY HAD TO GET NEW ENGINE INSTALLED BY THE DEALER BUT LITERALLY DAY AFTER THEY RETURNED THE VEHICLE, IT LOST POWER ON THE ROAD AGAIN WITH HEAVY SMELL OF GAS. DEALER SAID THEY FIXED THE FUEL INJECTOR AND O-RING BUT ONCE AGAIN HAVING SAME ISSUE IN SEP (AFTER MINIMAL DRIVING FOR PAST COUPLE MONTHS). VEHICLE STILL WITH DEALER BECAUSE THEY DIAGNOSIS ISSUE AFTER REPLACING FUEL INJECTOR AND GASKET AGAIN. SOMETHING IS WRONG WITH THE V6 KIA SORENTO ENGINES AND FUEL SYSTEM.
NHTSA ID Number: 11361764
Complaint Date: 2020-09-29
Fail Date: 2020-09-12
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2012
Summary
WHILE TRAVELLING ON THE INTERSTATE AT APPROX 70 MPH, THE VEHICLE LOST TORQUE AND LOST ABILITY TO ACCELERATE AND HAD A LOUD KNOCKING NOISE WHILE HITTING GAS PEDAL. VEHICLE IS ONLY 80,100 OF 100,000/5 YEAR POWERTRAIN WARRANTY. DEALER WOULD NOT WARRANTY THIS POWERTRAIN ISSUE EVEN THOUGH THE VIN HAS MULTIPLE EARLIER POWERTRAIN WARRANTY ITEMS COMPLETED. DEALER DIAGNOSED AS FRONT TRANSFER CASE INTERNALLY FAILED, AND FRONT DRIVE SHAFT HAS FAILED. MY INDEPENDENT MECHANIC INDICATED THIS FAILURE IS COMMON AND MAY ALSO REQUIRE A FRONT DIFFERENTIAL REPLACEMENT. THE DEALER INITIALLY DIAGNOSED AS FRONT DIFFERENTIAL FAILURE BUT DETERMINED IT TO BE THE TRANSFER CASE. PARTS ARE NOT READILY AVAILABLE DUE TO THIS BEING A COMMON FAILURE (4+ WEEKS FOR PARTS). A FONT DRIVE SHAFT AND TRANSFER CASE FAILURES ARE VERY DANGEROUS AND CAN CAUSE THE VEHICLE TO CRASH.
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