Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11362658
Complaint Date: 2020-10-04
Fail Date: 2020-09-26
Manufacturer’s Name: General Motors
, LLC
Vehicle Make: CHEVROLET
Vehicle Model: SILVERADO 1500
Model Year: 2020
Summary
THE TRUCK IS NEW WITH 700 MILES. SEPTEMBER 26TH 2020 I CAME TO A STOP AT A LIGHT.AS I TOOK OFF THE TRUCK STARTED TO JERK AND THE CHECK ENGINE LIGHT CAME ON. I IMMEDIATELY DROVE IT HOME. AS I WAS DRIVING HOME WHILE IN MOTION THE TRUCK WOULD JERK WHEN IT WAS CHANGING GEARS. I RECEIVED A TEXT FROM GM THAT SAID TO HAVE THE ENGINE OR TRANSMISSION SERVICED WITHIN 7 DAYS. I DID NOT DRIVE IT UNTIL I WAS ABLE TO TAKE IT TO CHEVY. SEPTEMBER 28TH 2020 ON THE WAY THERE THE VEHICLE DID THE SAME THING. ON SEPTEMBER 30TH 2020 THE CHEVY TECHNICIAN SAID THE TRUCK WAS READY HE SAID THE PROBLEM WAS A TRANSMISSION CONTROL MODULE THAT WAS NOT PLACED CORRECTLY. I PICKED THE TRUCK UP OCTOBER 1ST 2020 AND DROVE IT STRAIGHT HOME JUST FINE. OCTOBER 2ND IN THE MORNING DRIVING TO WORK THE TRUCK STARTED TO JERK AGAIN AND THE CHECK ENGINE LIGHT CAME ON AND I RECEIVED ANOTHER TEXT FROM GM SAYING TO HAVE THE ENGINE OR TRANSMISSION SERVICED WITHIN 7 DAYS. ON THE WAY TO CHEVY I HAD TO STOP AT A LIGHT WHEN THE LIGHT CHANGED GREEN THE TRUCK DID NOT WANT TO TAKE OFF AND STARTED TO ROLL BACK AND I ALMOST HIT A VEHICLE. I PUT THE TRUCK IN PARK TURNED IT OFF RESTARTED IT THEN SAFELY DROVE IT TO CHEVY. TODAY IS OCTOBER 4TH AND I HAVEN'T HEARD ANYTHING FROM CHEVY I DID NOT BELIEVE THAT A TRANSMISSION CONTROL MODULE WOULD BE PLACED INCORRECTLY FROM THE FACTORY I BELIEVE THIS TRUCK HAS SOME KIND OF DEFECT AND IS UNSAFE TO DRIVE UNTIL CHEVY FIGURES OUT THE PROBLEM.
Read More...NHTSA ID Number: 11362657
Complaint Date: 2020-10-04
Fail Date: 2020-10-04
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: EXPEDITION
Model Year: 2016
Summary
WHILE DRIVING ON THE INTERSTATE AT 70 MPH THE VEHICLE SUDDENLY LOST ALL POWER AND A "WRENCH" INDICATOR APPEARED. WAS ABLE TO NAVIGATE TO THE SIDE OF THE ROAD. WRENCH LIGHT INDICATES A POWER TRAIN ISSUE. THE VEHICLE WAS TURNED OFF WHILE CONTACTING HELP. TURNED THE VEHICLE BACK ON AND WRENCH INDICATOR GONE. WAS ABLE TO DRIVE WITHOUT FURTHER INCIDENT. UPON SEARCHING THE PROBLEM APPARENTLY THIS HAS OCCURRED TO NUMEROUS FORD EXPEDITION OWNERS. VERY DANGEROUS AS THERE IS NO WARNING AND CAN HAPPEN AT ANYTIME.
NHTSA ID Number: 11362656
Complaint Date: 2020-10-04
Fail Date: 2020-07-01
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: PILOT
Model Year: 2020
Summary
THE CMBS (COLLISION MITIGATION BRAKING SYSTEM) IS TOO SENSITIVE. MULTIPLE TIMES, THE CMBS HAS ACTIVATED WITHOUT A VALID REASON. 1 EXAMPLE, I WAS ON AN INTERSTATE HIGHWAY IN THE LEFT LANE PASSING A SLOW MOVING 18 WHEELER IN THE RIGHT LANE. I WAS PASSING THE 18 WHEELER IN A CURVE AND MY SUV SUDDENLY BRAKED BECAUSE IT THOUGHT I WAS GOING TO CRASH INTO THE 18 WHEELER. I WAS IN CONTROL OF THE VEHICLE THE ENTIRE TIME AND I CAN ONLY THINK THE SYSTEM WAS CONFUSED BY THE SPEED DIFFERENTIAL BETWEEN MY VEHICLE AND THE TRUCK IN A TIGHT CURVE. SEVERAL OTHER TIMES ON TWO LANE ROADS, THE SYSTEM WILL FLASH "BRAKE" EVEN IF I AM NOT CROSSING THE CENTER LINE. I THINK THE CMBS IS TOO SENSITIVE.
Read More...NHTSA ID Number: 11362655
Complaint Date: 2020-10-04
Fail Date: 2020-08-21
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2017
Summary
LIFT GATE KEEPS OPENING. IT IS CLOSED BUT SHOWS OPEN AND OPENS WHEN DRIVING. IN MOTION SITTING STILL. NONSTOP. EVERY SINCE PURCHASE.
Read More...NHTSA ID Number: 11362654
Complaint Date: 2020-10-04
Fail Date: 2020-10-04
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: MALIBU
Model Year: 2017
Summary
MY SUNROOF IS STUCK OPEN AND MY SEATS POWER GOES OUT INTERMITTENTLY.
Read More...NHTSA ID Number: 11362653
Complaint Date: 2020-10-04
Fail Date: 2019-11-18
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: INFINITI
Vehicle Model: G37
Model Year: 2008
Summary
AFTER 60K MILES, THE CAR HAS DIFFICULTY SHIFTING IN REVERSE. ONCE IN REVERSE, THE CAR DOESN'T ROLL BACK AND IT REMAINS IDLE AS IF LEFT IN PARK. A FOREIGN TRANSMISSION REPAIR SHOP OWNER SAID THAT THIS ISSUE IS NOT USER ERROR, AND THAT NISSAN/INFINITI HAVE NOT BEEN HAVING ONGOING TRANS ISSUES WITH MANY OF THEIR MODELS, BUT REFUSE TO CLAIM RESPONSIBILITY FOR MOST. NISSAN/INFINITI USA WILL EASILY GOAD CUSTOMERS INTO PAYING $8K TO INSTALL A NEW TRANS, HOWEVER.
NHTSA ID Number: 11362652
Complaint Date: 2020-10-04
Fail Date: 2020-09-01
Manufacturer’s Name: Volkswagen Group of America, Inc.
Vehicle Make: AUDI
Vehicle Model: Q5
Model Year: 2010
Summary
I HAVE A 2010 AUDI Q5 THAT IS LEAKING GAS ON THE GROUND WHILE ENGINE IS RUNNING WHILE SITTING STILL OR DRIVING DOWN THE ROAD.. I REMOVED THE PASSENGER REAR SEAT WHICH IS DIRECTLY ON TOP OF WHERE THE LEAK IS COMING FROM. I THEN REMOVED THE ACCESS PANEL FOR THE FUEL PUMP . GAS WAS SITTING ON TOP OF THE FUEL PUMP IN PUDDLES. I DECIDED TO START THE CAR WITH THE ACCESS PANEL REMOVED TO SEE WHERE EXACTLY THE LEAK WAS COMING FROM AND HOW BIG OF LEAK IT WAS. UPON STARTING THE ENGINE GAS SPRAYED DIRECTLY OUT OF THE TOP OF THE FUEL PUMP'S WHITE PLASTIC DOME TOP, NOT THE FUEL PUMP FLANGE. PERIMETER. IT IS A LARGE LEAK, IT SPRAYS LIKE A GEYSER UNHINDERED HITTING THE TOP OF THE ACCESS PANEL AND RUNNING ONTO THE GROUND. YOU CAN SEE VISIBLE CRACKS IN THE TOP OF THE FUEL PUMP. MY GAS MILEAGE WHICH WAS 21 MPG PER TANK IS NOW14 MPG ON LAST FILL UP SO MY GUESS IS ABOUT 7 GALLONS OF GAS LEAKS ONTO THE GROUND PER FILL UP. I AM AFRAID TO DRIVE THE VEHICLE IN THIS CONDITION AND THE FUMES ARE OVERWHELMING IN THE CABIN OF THE VEHICLE AND IF YOU ROLL DOWN THE WINDOW THE SMELL GETS WORSE...IN THE PICS UPLOADED YOU CAN SEE THE SPRAY AND VISIBLE CRACKS.
NHTSA ID Number: 11362651
Complaint Date: 2020-10-04
Fail Date: 2018-05-21
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ALTIMA
Model Year: 2013
Summary
THE LOW BEAM ON THE HEADLIGHTS ARE SO DIM WE CANNOT DRIVE AT NIGHT. READING ONLINE IT WOULD SEEM THIS IS A COMMON PROBLEM HOWEVER A BULB WILL NOT FIX THE ISSUE. THE ENTIRE HEADLIGHT HOUSING HAS TO BE REPLACED BECAUSE OF THE INTERIOR PORTION WHERE THE BULB SETS IS DETERIORATING. . . STARTED NOTICING THIS 2 YEARS AGO AND IT GETTING WORSE.
Read More...NHTSA ID Number: 11362650
Complaint Date: 2020-10-04
Fail Date: 2020-09-27
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: PATHFINDER
Model Year: 2008
Summary
JUST BOUGHT AND CHECKED THE ANITFREEZE TO FIND A THICK SLUDGE IN THE RADIATOR AND OVERFLOW. SMELLS LIKE OIL
Read More...NHTSA ID Number: 11362649
Complaint Date: 2020-10-04
Fail Date: 2020-06-30
Manufacturer’s Name: Ford Motor Company
Vehicle Make: MERCURY
Vehicle Model: MARINER
Model Year: 2009
Summary
UNEXPECTED SUDDEN LOSS OF POWER STEERING WHILE MAKING A RIGHT HAND TURN ONTO MAJOR ROADWAY CAUSING CONTACT WITH CURB.
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Last update on 2025-05-15 / Affiliate links / Images from Amazon Product Advertising API