Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11362936
Complaint Date: 2020-10-05
Fail Date: 2020-10-05
Manufacturer’s Name: Chrysler (FCA
US, LLC)
Vehicle Make: DODGE
Vehicle Model: GRAND CARAVAN
Model Year: 2017
Summary
SLIDING DOOR ON SIDE GOT STUCK AND IS STUCK IN THE LOCK POSITION AND WON'T OPEN MANUALLY OR ELECTRONICALLY OR BY BUTTON. VEHICLE WAS STATIONARY.
Read More...NHTSA ID Number: 11362935
Complaint Date: 2020-10-05
Fail Date: 2010-03-15
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SONATA
Model Year: 2003
Summary
YOU CAN NOT FILL GAS TANK PASS HALF WITH OUT THE SMELL FILLING THE CAR .THE BACK SUSPENSION WHEN YOU GO OVER 40 TALES FROM SIDE TO SIDE .THE CAR WAS ON THE HIGHWAY .
Read More...NHTSA ID Number: 11362934
Complaint Date: 2020-10-05
Fail Date: 2019-12-26
Manufacturer’s Name: Chrysler (FCA
US, LLC)
Vehicle Make: JEEP
Vehicle Model: PATRIOT
Model Year: 2016
Summary
WHEN DRIVING OVER 30-35 MPH THE VEHICAL STRUGGLES TO ACCELERATE AND DOWN SHIFTS ITSELF TO LOWER GEERS NOT ALLOWING THE VEHICALE TO GO. EVEN PUSHING IN THE GAS PEDAL DOESN'T WORK TO BRING THE VEHICALE BACK UP TO SPEED. ENGINE LIGHT IS ON 2 LIGHTENING STRICK LIGHTS APPEARS TREAD LIGHT COMES ON CODE U1407(1/4) STORED AC NOR HEATER NURT
Read More...NHTSA ID Number: 11362933
Complaint Date: 2020-10-05
Fail Date: 2020-07-17
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FUSION
Model Year: 2019
Summary
SIMILAR TO NHTSA ID# 11290551, I TOO EXPERIENCED SUDDEN ACCELERATION OF MY VEHICLE OVER THE SET SPEED ON THE CRUISE CONTROL SYSTEMS IN BOTH MEDIUM (35-45MPH) AND HIGHWAY (50-65MPH) SPEEDS. I'M THE ORIGINAL OWNER OF THE VEHICLE, CURRENTLY UNDER 15K MILES. PERIODIC VISUAL INSPECTIONS BY OWNER, ALL VEHICLE MAINTENANCE PERFORMED BY DEALERSHIP AS PER OWNER'S MANUAL. WHILE I NEVER LET THE CAR TAKE OVER THE DRIVER, IT CONCERNS ME IF THIS HAPPENS WITH MY WIFE DRIVING IT AS SHE MAY NOT HAVE THE SAME THINKING THAT I DO. ASIDE OF THAT, THE ADAPTIVE CRUISE CONTROL FEATURE IS INCONSISTENT IN DETECTING VEHICLES WHILE SWITCHING LANES OR IN FLAT SURFACED CURVES, REGARDLESS OF THE WEATHER (HAPPENED MULTIPLE TIMES DURING CLEAR DAYS AND UNDER MODERATE RAIN). THIS CAUSES THE VEHICLE TO ACCELERATE SO IT RETURNS TO THE SET SPEED. WHILE THE FEATURE WORKS OK MOST OF THE TIME, THOSE INCONSISTENCIES CAN CAUSE SEVERE PROBLEMS ON HIGHWAY SPEEDS - WHICH IS THE PLACE THEY ARE MOST USED AT. ONCE AGAIN, WHILE I FEEL I AM ALWAYS IN CONTROL OF MY VEHICLE, I GET CONCERNED FOR MY WIFE. SHE DOES NOT DO HIGHWAYS OR DRIVES LONGER THAN A 10 MILES RADIUS TO A FEW KNOWN LOCATIONS BY HERSELF. BY THE FEW TIMES I EXPERIENCED THE REPORTED, I'VE CONSIDERED IF THE VEHICLE WITH THE CLAIMED ADDED SAFETY FEATURES WERE WORTH THE PURCHASE AND ARE TRULY READY FOR WIDE ADOPTION.
NHTSA ID Number: 11362932
Complaint Date: 2020-10-05
Fail Date: 2020-05-01
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: MALIBU
Model Year: 2014
Summary
THE CHECK ENGINE LIGHT WON'T GO OFF AND THERE'S ONLY 78000 MILES. THE AUTO STOP ISN'T WORKING. THE TRACKING LIGHT WON'T GO OF AND THE ABS LIGHT WONT GO OFF
NHTSA ID Number: 11362931
Complaint Date: 2020-10-05
Fail Date: 2020-05-01
Manufacturer’s Name: Chrysler (FCA
US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2012
Summary
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TRANSITOWNE JEEP
CHRYSLER
DODGE
RAM
WILLIAMSVILLE (7408 TRANSIT RD, WILLIAMSVILLE, NY 14221; (716) 634-8000) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED WHILE DEPRESSING ON THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11362930
Complaint Date: 2020-10-05
Fail Date: 2020-09-29
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: PALISADE
Model Year: 2020
Summary
INSIDE OF SIX MONTHS I HAVE HAD TWO WINDSHIELDS THAT HAVE HAD TO BE REPLACED. FROM THE SMALLEST CHIP THE ENTIRE WINDSHIELD SPIDERWEBS AND GOES ALL THE WAY ACROSS THE WINDSHIELD THIS IS NOT NORMAL AND I AM WONDERING WHAT ANYONE IS DOING REGARDING THIS PROBLEM. THE WINDSHIELDS ARE VERY THIN AND THIS APPEARS TO BE A SAFETY HAZARD. THE LITERALLY WATCHED WHILE DRIVING THE SMALL ROCK CHIP TURN INTO A COMPLETE SPIDERWEB ACROSS MY WINDOW.
Read More...NHTSA ID Number: 11362929
Complaint Date: 2020-10-05
Fail Date: 2018-06-01
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE STALLED AND JERKED WITHOUT WARNING, WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED ISSUES WITH OIL CONSUMPTION AND THAT THE VEHICLE HAD TO BE TAKEN TO HAVE THE OIL CHANGED EVERY 1,000 MILES. ADDITIONALLY, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO JACK PHELAN CHEVROLET
, INC (4000 S. HARLEM AVE, STICKNEY, IL 60402) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE FUEL PUMP AND AIR BAG WARNING LIGHT THAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000.
NHTSA ID Number: 11362928
Complaint Date: 2020-10-05
Fail Date: 2020-10-04
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2014
Summary
AFTER DRIVING THE SUV FOR AWHILE, AND WHEN ALTERNATING BETWEEN THE BRAKE AND THE GAS, THE SUV WILL LOSE THE ABILITY TO ACCELERATE. THE SUV WILL GIVE THE WARNING OF AN ENGINE FAULT, SERVICE NOW. THE SUV WILL NOT BE ABLE TO MOVE FORWARD DUE TO THE LACK OF A GAS PEDAL. THE SUV WILL START TO SHAKE AND RATTLE. THE ONLY OPTION A DRIVER THEN HAS IS TO COME TO A COMPLETE STOP, TURN THE ENGINE OFF, AND TURN THE SUV BACK ON. ALL OTHER FUNCTIONS OF THE CARE, THE BRAKES, THE ELECTRICAL, THE POWER STEERING, ARE STILL FUNCTIONING. THIS HAS ALMOST CAUSED NUMEROUS ACCIDENTS AS THIS FAULT HAS OCCURRED ON HIGHWAYS, RESIDENTIAL ROADS, AND CITY STREETS, AS WELL AS WHEN THE SUV IS MOVING INTO AN INTERSECTION AT STOP SIGNS AND RED LIGHTS.
Read More...NHTSA ID Number: 11362927
Complaint Date: 2020-10-05
Fail Date: 2020-10-03
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: ESCAPE
Model Year: 2014
Summary
AFTER DRIVING THE SUV FOR AWHILE, AND WHEN ALTERNATING BETWEEN THE BRAKE AND THE GAS, THE SUV WILL LOSE THE ABILITY TO ACCELERATE. THE SUV WILL GIVE THE WARNING OF AN ENGINE FAULT, SERVICE NOW. THE SUV WILL NOT BE ABLE TO MOVE FORWARD DUE TO THE LACK OF A GAS PEDAL. THE SUV WILL START TO SHAKE AND RATTLE. THE ONLY OPTION A DRIVER THEN HAS IS TO COME TO A COMPLETE STOP, TURN THE ENGINE OFF, AND TURN THE SUV BACK ON. ALL OTHER FUNCTIONS OF THE CARE, THE BRAKES, THE ELECTRICAL, THE POWER STEERING, ARE STILL FUNCTIONING. THIS HAS ALMOST CAUSED NUMEROUS ACCIDENTS AS THIS FAULT HAS OCCURRED ON HIGHWAYS, RESIDENTIAL ROADS, AND CITY STREETS, AS WELL AS WHEN THE SUV IS MOVING INTO AN INTERSECTION AT STOP SIGNS AND RED LIGHTS.
Read More...Search NHTSA Database for Recalls
Search NHTSA Database for (TSB’s) Technical Service Bulletins
Technical Service Bulletins TSB’s List
Search NHTSA Database for Vehicle Investigations
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way, and we’ll provide a solution within 24 hours.
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