Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11362946
Complaint Date: 2020-10-05
Fail Date: 2020-09-20
Manufacturer’s Name: Mazda
Motor Corp.
Vehicle Make: MAZDA
Vehicle Model: MAZDA3
Model Year: 2010
Summary
THE FUEL SENDER UNIT, LOCATED IN TOP OF THE FUEL TANK, HAS DEVELOPED A CRACK AND IS CAUSING FUEL TO LEAK. THE NIPPLE THAT PROTRUDES FROM THE FUEL PUMP HAS CRACKED FROM WHAT LOOKS TO BE PRESSURE FROM THE CONNECTING FUEL HOSE. BECAUSE OF THIS PRESSURE, THE NIPPLE LEAKS AND SPRAYS A MIST OF FUEL OFF TO THE SIDE. THE PRESSURE LOOKS TO BE TOWARDS THE PASSENGER SIDE AS THE CRACK THAT DEVELOPED WAS DIRECTLY ON THE OPPOSITE SIDE(DRIVERS). THIS TYPE OF FUEL LEAK CAN BE VERY DANGEROUS AS THE FUEL TANK IS LOCATED NEAR EXHAUST COMPONENTS. UPON RESEARCHING THE ISSUE, THIS LOOKS TO BE FAIRLY COMMON IN MANY MAZDA 3 VARIANT FROM 2006 AND ON.
NHTSA ID Number: 11362945
Complaint Date: 2020-10-05
Fail Date: 2020-09-18
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: FORTE
Model Year: 2015
Summary
MY FORTE'S ENGINE SEIZED AT 106,000 MILES. AS I WAS DRIVING THE ENGINE STARTED MAKING A TICKING SOUND. THE ENGINE SEIZED UP AND I WAS TOLD THEY HAVEN'T RECALLED THIS DESPITE MANY COMPLAINTS OF THIS HAPPENING TO THIS YEAR AND MAKE OF KIA.
NHTSA ID Number: 11362944
Complaint Date: 2020-10-05
Fail Date: 2020-09-09
Manufacturer’s Name: Daimler Vans USA, LLC
Vehicle Make: MERCEDES-BENZ
Vehicle Model: SPRINTER 3500
Model Year: 2016
Summary
WHEEL SPEED SENSOR FAILURE CAUSED VEHICLE TO DISABLE CRUISE CONTROL, ABS BRAKE SYSTEM AND PUT THE TRANSMISSION IN LIMP MODE. CANNOT ACCELERATE MORE THAN 25 MPH ON THE INTERSTATE. WAS TRAVELLING AT 62 MPH WHEN EVENT OCCURED. FRIGHTENING EXPERIENCE!
NHTSA ID Number: 11362943
Complaint Date: 2020-10-05
Fail Date: 2020-07-07
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2014
Summary
DRIVER SIDE ACTIVE HEADREST DEPLOYED WITHOUT CAUSE. THE VEHICLE WAS UNATTENDED WHEN THIS OCCURRED, AND IS NOT REPAIRABLE WITHOUT REPLACING
Read More...NHTSA ID Number: 11362942
Complaint Date: 2020-10-05
Fail Date: 2020-09-28
Manufacturer’s Name: Toyota Motor Corporation
Vehicle Make: TOYOTA
Vehicle Model: CAMRY
Model Year: 2019
Summary
I WAS IN THE DRIVE THRU QUEUE AT BURGER KING AND I HAD THE BRAKE HOLD ACTIVATED, WAITING FOR MY TURN. THE CAR JUST VIBRATED AND SHUT DOWN. I TRIED TO START IT AGAIN IT NEVER STARTED. ON THE DASH IT SAID COOLANT TEMP HIGH, CHARGING SYSTEM MALFUNCTION, DRIVE START CONTROL MALFUNCTION,BRAKE OVERRIDE MALFUNCTION. I THOUGHT I NEEDED ANTIFREEZE SO I WALKED TO SUNOKO TO BUY ONE. TRIED TO PUT SOME IN BUT ANTIFREEZE WAS FULL SO I COULDN'T TOP UP. THE ANTIFREEZE IS IN THE TRUNK. I TRIED TO GET A JUMP THINKING IT WAS THE BATTERY BUT IT STILL DIDN'T START. I TOWED TO TOYOTA AND NOW THEY'RE TELLING ME THE COMPUTERS ARE NOT COMMUNICATING RIGHT WITH EACH OTHER. MY GAS SAYS 65535MI DISTANCE TO EMPTY. MY CAR IS BEEN SITTING AT THE DEALERSHIP FOR A WEEK NOW AND THEY DIDN'T GIVE ME A LOANER CAR EVEN THOUGH I HAVE WARRANTY ON IT.
NHTSA ID Number: 11362941
Complaint Date: 2020-10-05
Fail Date: 2020-10-02
Manufacturer’s Name: BMW of North America, LLC
Vehicle Make: MINI
Vehicle Model: CLUBMAN
Model Year: 2013
Summary
DRIVING DOWN 680 FROM BERKELEY, CA AT AROUND 2:30PM: I WAS HEADING HOME AND TEMPERATURE LIGHT APPEARS ON DASH. I NOTICE IT AND TRY TO PULL OFF FREEWAY TRYING TO GET TO SAFE AREA TO STOP. BEFORE I COULD PULL OVER TO SAFETY, THE CAR STOPPED RUNNING (ENGINE SHUT OFF). IMMEDIATELY STEAM WAS COMING FROM ENGINE COMPARTMENT AND I COULD NOT GET ENGINE TO START AGAIN. I CALLED TOW TRUCK AND THE CAR WAS TOWED TO PLEASANTON, CA MINI DEALERSHIP/SERVICE DEPARTMENT. I WAS UNAWARE THAT MINI HAD EXTENDED THE TEMPERATURE HOUSING PART OF ENGINE TO 10 YEAR WARRANTY DUE TO THE PART BEING FAULTY. THE FIRST AND LAST TIME THE TEMPERATURE GUAGE WARNING LIGHT APPEARED WAS THE LAST TIME I WAS ABLE TO START OR DRIVE THE CAR! NO WARNING.... NONE! THE CAR OVERHEATED AND DESTROYED THE ENGINE REQUIRING A NEW ENGINE THAT WILL COST MORE THAT THE CAR IS WORTH. THE CAR IS A 2013 MINI CLUBMAN AND THE TEMPERATURE HOUSING PART OF ENGINE IS STILL UNDER WARRANTY. I WAS DRIVING IN THE SLOW LANE OF THE FREEWAY AND IF I HAD NOT BEEN, THE CAR WOULD HAVE STALLED IN THE MIDDLE OF FREEWAY! I OR SOMEONE ELSE COULD HAVE BEEN KILLED. THE PART IS A KNOWN DEFECT YET THE ONLY REMEDY FROM MINI CORPORATION WAS TO EXTEND WARRANTY FROM 3 YEARS TO 10 YEARS. THAT DID NOTHING FOR ME. I HAD NO WARNING, NO LIGHT, NO NOTHING TO MAKE ME AWARE THAT THE CAR WAS GOING TO GET SO HOT THAT THE ENGINE WOULD FAIL NEARLY IMMEDIATELY. THE FAULTY TEMPERATURE HOUSING PART SHOULD HAVE BEEN RECALLED RATHER THAN EXTEND WARRANTY. AGAIN, I WAS ON FREEWAY AND NO WARNING INDICATING THE ENGINE WAS GETTING DANGEROUSLY HOT. NOT ONLY A SAFETY ISSUE BUT CLEARLY AN ISSUE FOR THE ENGINE AND CAR BEING WORTHLESS DUE TO ENGINE FAILURE. WE REGULARLY GET THE CAR SERVICED AND HAVE TAKEN CARE OF THE ENGINE AND CAR. THE LAST TIME IT WAS SERVICED WAS MARCH 2020 AND THIS OCCURRED OCTOBER 2020.
NHTSA ID Number: 11362940
Complaint Date: 2020-10-05
Fail Date: 2018-05-15
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2011
Summary
VEHICLE STALLED WHILE DRIVING IN HIGHWAY TRAFFIC AT ABOUT 40 MPH. LOST ABILITY TO STEER AS POWER STEERING QUIT WORKING. THERE IS A YEAR-OLD RECALL TO FIX FUEL PUMP RELAY PROBLEMS BUT FCA, THE MANUFACTURER, HAS YET TO PROVIDE DEALERS WITH THE PARTS NEEDED TO FIX THIS PROBLEM. THIS IS TOTALLY UNACCEPTABLE AS WE HAVE CONTINUED TO DRIVE THIS VEHICLE SINCE WE DO NOT HAVE, NOR CAN WE AFFORD, ANOTHER VEHICLE. PLEASE PRESSURE FCA/JEEP TO PROVIDE PARTS TO DEALERS IMMEDIATELY. RECALL # V62/NHTSA 19V-813.
NHTSA ID Number: 11362939
Complaint Date: 2020-10-05
Fail Date: 2020-10-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: CHARGER
Model Year: 2013
Summary
WHILE DRIVING DASH STARTS BLONKING AND SEVERAL ISSUES APPEARED. STEARING, TRACTION CONTROL LIGHT, SERVICE KEY, ABS, AND OTHERS THAT I CAN'T REMEMBER HOWEVER SHOWING 7 DIFFERENT CODES P0133, U0101 U1110 U1120 I DON'T REMEMBER ALL OF IT. RESET COMPUTER AND DRIVE ABOUT 200 MILES AND SAME NOT SURE WHAT IS WRONG.
NHTSA ID Number: 11362938
Complaint Date: 2020-10-05
Fail Date: 2020-10-02
Manufacturer’s Name: Tesla, Inc.
Vehicle Make: TESLA
Vehicle Model: MODEL S
Model Year: 2015
Summary
MY CENTER SCREEN THAT CONTROLS THE VEHICLE FUNCTIONS SUCH AS AIR CONDITIONING, ALL VEHICLE SETTINGS, MAP, CRUISE CONTROL, VEHICLE COLLISION SENSORS, LDER, ETC ARE NOT FUNCTIONING BECAUSE THE MCU UNIT FAILED. THE EMMC CHIP INSIDE MCU FAILED WHEN THE VEHICLE WAS DOWNLOADING A UPDATE SENT FROM TESLA OVER THE AIR. THE CAR DOESNT WANT TO TURN ON HALF THE TIME AND VEHICLE DRIVEABILITY AND FUNCTIONS ARE VERY LIMITED. TESLA HASNT RESPONDED TO MY COMPLAINTS AND MY ISSUE. THE CAR WAS IN MY DRIVEWAY AND DOWNLOADING WHEN THE SCREEN QENT BLACK AND NEVWR TURNED BACK ON. I TOOK IT TO A TESLA 3RD PARTY SHOP AND THEY ADVISED ME TO KEEP CALLING TESLA TO NOTIFY THEM OF FAULTY MCU AND EMMC UNIT. THE DANGER IS THAT THE VEHICLE COLLISION AND SAFETY FEATURES ARE DISABLED AND ITS DNGEROUS DRIVING ON ROADS.
NHTSA ID Number: 11362937
Complaint Date: 2020-10-05
Fail Date: 2020-10-05
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FUSION
Model Year: 2013
Summary
FUEL FILL INLET LIGHT ON. VEHICLE WILL NOT ACCELERATE AFTER SECOND GEAR.
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