Complaints List

Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.



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NHTSA ID Number: 11751149

Complaint Date: 2026-07-17

Fail Date: 2026-03-01

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: FORD

Vehicle Model: BRONCO

Model Year: 2023


Summary

The MIC hard top component on my FordeBay logo Bronco is cracking. I have gotten it replaced twice through Ford for the same issue, but now this is my 3rd top and the issue keeps coming back.

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NHTSA ID Number: 11751148

Complaint Date: 2026-07-17

Fail Date: 2026-06-27

Manufacturer Name: ChryslereBay logo (FCAeBay logo US, LLC)

Vehicle Make: RAMeBay logo

Vehicle Model: 1500

Model Year: 2026


Summary

Truck went off when braking in traffic. Numerous times. Dealer unable To duplicate. Video was Sent to them. Headlights flash off sometimes at night when applying brakes.

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NHTSA ID Number: 11751147

Complaint Date: 2026-07-17

Fail Date: 2026-01-01

Manufacturer Name: ToyotaeBay logo Motor Corporation

Vehicle Make: TOYOTAeBay logo

Vehicle Model: PRIUS V

Model Year: 2013


Summary

My Prius had brake warning lights come on around December 2025. Turns out the brake accumulator had an internal leak. After doing some research, I discovered this was a known brake booster issue that Toyota has not issued a recall on. They do have an extended warranty program, but my vehicle did not qualify. The warning lights did not come on until after the 10 years or 150k miles cutoff for the warranty. Toyota's refusal to issue a recall and limits of their warranty program are clearly a move to avoid paying for repairs incurred as a result of defective manufacturing. Why should I be ineligible for reimbursement just because my vehicle is 13 years old rather than 10? Please make ToyotaeBay logo issue a recall or extend their Customer Support Program No. POL18-03.

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NHTSA ID Number: 11751146

Complaint Date: 2026-07-17

Fail Date: 2026-07-13

Manufacturer Name: ToyotaeBay logo Motor Corporation

Vehicle Make: TOYOTAeBay logo

Vehicle Model: SIENNA HYBRIDeBay logo

Model Year: 2024


Summary

Unexplained acceleration during braking which has caused the vehicle to appear to accelerate further during braking actions causing driver to apple brakes harder

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NHTSA ID Number: 11751145

Complaint Date: 2026-07-17

Fail Date: 2026-06-25

Manufacturer Name: FordeBay logo Motor Company

Vehicle Make: FORD

Vehicle Model: EXPEDITION

Model Year: 2020


Summary

2020 Ford Expedition MAX. Ford issued Safety Recall 26S48 / NHTSA 26V402 confirming a transmissioneBay logo park pawl defect causing potential rollaway and crash risk. Remedy not available until Q2 2027. Vehicle has experienced the exact defect symptoms since at least November 2025 including stuck-in-park diagnostic codes and shifting anomalies. Prior to November 2025 the transmissioneBay logo failed to execute a commanded shift at approximately 65mph while passing another vehicle on an expressway causing sudden unexpected deceleration with family members present — a near-miss consistent with the park pawl defect Ford now confirms. An authorized Ford dealer visit in June 2026 for computer reprogramming included verbal acknowledgment of transmissioneBay logo concerns but no documentation on the repair order. Eight days later Ford issued Recall 26S48. Separately this vehicle has generated over 1,400 Restraints Indicator Lamp Warnings logged in FordeBay logo’s own connected vehicle app since at least April 2023. Restraints warnings began within 30 days of purchase at under 400 miles. Ford issued Recall 26S34 / NHTSA 26V344 for Front Seatbelt Retractor inspection on this vehicle. On multiple dealer visits spanning 2021 to 2026 service advisers verbally acknowledged the restraints warning but documented no concern and performed no diagnostic action on repair orders. FordeBay logo’s telematics platform received all warnings in real time with no proactive owner notification. Remedy not available for either recall.

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NHTSA ID Number: 11751144

Complaint Date: 2026-07-17

Fail Date: 2026-07-10

Manufacturer Name: HondaeBay logo (American HondaeBay logo Motor Co.)

Vehicle Make: ACURAeBay logo

Vehicle Model: MDX

Model Year: 2016


Summary

Catastrophic Engine failure. Engine shook, then loss power. Multiple lights went off. Repair shop found metal shavings in the oil pan. Later diagnosed by specialist with cam/rocker engine issue. Recommended action was engine replacement.

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NHTSA ID Number: 11751143

Complaint Date: 2026-07-17

Fail Date: 2026-07-12

Manufacturer Name: HondaeBay logo (American HondaeBay logo Motor Co.)

Vehicle Make: HONDAeBay logo

Vehicle Model: PROLOGUE

Model Year: 2024


Summary

I was traveling on Interstate 80 with adaptive cruise control set at 70. The cruise control normally recognizes slower cars ahead and slows or stops as necessary. I saw that cars were stopped ahead so I reduced the cruise control setting to 60 to "help" it slow down. However, we came up fast on the stopped cars and the car did not slow. I had to manually brake to avoid a collision. The car's speed was about 67 when I applied the brakes. The car acted like slowing to the new cruise control setting of 60 was overriding the collision avoidance. I recently had much of the software in the car updated due to a recall and the adaptive cruise control seems to be acting differently now. Weather was clear, around 4pm, and the roads were dry. We were Eastbound around a slight left curve (not sharp) and traffic was stopped ahead in all 5 lanes, so the system should have noticed the obstacles ahead.

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NHTSA ID Number: 11751142

Complaint Date: 2026-07-17

Fail Date: 2026-07-12

Manufacturer Name: BMWeBay logo of North America, LLC

Vehicle Make: BMWeBay logo

Vehicle Model: 328I

Model Year: 2015


Summary

The engine intake tract, PCV infrastructure, and the main lower engine wiring harness loom failed due to improper reassembly during Federal Safety Recall 24V-608. The technician left the main intake coupler completely loose and spinning freely by hand, and left the MAF sensor crooked. This introduced a massive unmetered air leak and severe vacuum leaks. Simultaneously, the technician over-tensioned, pinched, or damaged the Cylinder 2 wiring loom components. The vehicle is currently parked dead and untouched at my residence, and it is 100% available for immediate federal or corporate inspection.The unsealed intake tract and damaged wiring harness caused the engine to run dangerously lean at highway speeds. This resulted in sudden, violent engine shuttering, rapid deceleration, severe mechanical engine knocking, and a terminal Cylinder 2 misfire. This component failure caused an immediate loss of vehicle propulsion on a high-speed public highway, creating an extreme risk of a high-speed collision and leaving the vehicle completely disabled. The issue has not yet been physically inspected by a third party because the vehicle is unsafe to drive. I went to the originating dealer (BMWeBay logo of Henderson) in person on July 16, 2026, to coordinate a safety re-inspection under an active BMWeBay logo North America Corporate Case. Dealership management actively obstructed the safety process, gave technically impossible justifications regarding the recall execution, and flatly refused to dispatch a complimentary flatbed tow. They attempted to hold the safety re-inspection hostage behind out-of-pocket customer towing costs and upfront retail diagnostic fees. There were 0 mechanical warnings or symptoms prior to the recall. The vehicle was meticulously maintained with 5,000-mile oil changes and a perfectly tight timing chaineBay logo. The severe drivetrain malfunction warnings, violent front-end shaking, and terminal engine knocking appeared after picking up my car.

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NHTSA ID Number: 11751141

Complaint Date: 2026-07-17

Fail Date: 2026-07-08

Manufacturer Name: ChryslereBay logo (FCAeBay logo US, LLC)

Vehicle Make: ALFA ROMEOeBay logo

Vehicle Model: STELVIO

Model Year: 2025


Summary

The contact owns a 2025 Alfa RomeoeBay logo Stelvio. The contact stated that while driving 70 MPH, there was an abnormally loud sound coming from the vehicle, and the interior sunroof glass panel shattered. The vehicle was taken to a local dealer and remained with the dealer for additional repairs. The repairs were made as per the insurance provider. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.

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NHTSA ID Number: 11751140

Complaint Date: 2026-07-17

Fail Date: 2025-12-31

Manufacturer Name: ChryslereBay logo (FCAeBay logo US, LLC)

Vehicle Make: JEEPeBay logo

Vehicle Model: GRAND CHEROKEE

Model Year: 2020


Summary

The uconnect touch screen is delaminating. It is causing issues with being able to use the backup camera with accuracy because the delamination causes a visual distortion. Also, it has been causing issues with the controls where it repeatedly gets stuck and ghost touches options in the vehicle while driving, which is concerning. The delamination started as a small spot and has rapidly increased to half the screen. This is clearly a widespread chronic issue/defect with many JeepeBay logo GC models, if you look online. The screen is a big component in operating and functions in the vehicle. Having a defect which causes sight impairment and control changes while in motion is dangerous.

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THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
108 Reviews
THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
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2026 BOSSCOMM IF745 Scanner Diagnostic Tool, Check Engine Code Reader with 6 Resets, ABS Bleeder/Oil/EPB/SAS/Throttle/Battery, Scanner Diagnostic Tool for Vehicles, Lifetime Free Update, Auto VIN
  • 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/TransmissioneBay logo) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
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