Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11751409
Complaint Date: 2026-07-19
Fail Date: 2026-05-06
Manufacturer Name: Kia
America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2016
Summary
I recently took my 2016 Kia Sorento L to the Kia dealership for the Emissions update recall. The next day when I started it up and put it in drive, it started jerking hard when I was trying to speed up (going from first to second gear). I had to stop and then slowly push the gas so it wouldn't jerk so hard, then it finally switched gears and was smooth. Ever since it's happening only at the first cold start up of the day, and have sluggish acceleration throughtout the day. No lights on or codes. I took back to dealership twice and they said they couldn't replicate it and so they aren't sure, but it definitely still does it (anyone riding with me notices before I even mention it).
NHTSA ID Number: 11751408
Complaint Date: 2026-07-19
Fail Date: 2023-01-01
Manufacturer Name: Subaru of America, Inc.
Vehicle Make: SUBARU
Vehicle Model: OUTBACK
Model Year: 2015
Summary
Vehicle Component Affected: ELECTRICAL SYSTEM / FORWARD COLLISION AVOIDANCE / BACK OVER PREVENTION Description of the Safety Defect: The factory infotainment touchscreen in my 2015 Subaru Outback Limited (VIN: [XXX]) has suffered a severe manufacturing defect where the internal chemical gel adhesive has melted, creating large, oily liquid bubbles across the display. This physical degradation causes the screen to suffer from continuous "ghost touches," registering non-stop phantom inputs while the vehicle is in motion. This hardware failure creates three active, severe driving safety hazards: DANGEROUS OPERATOR DISTRACTION: The ghost-touching triggers a loud, high-pitched, non-stop audible dinging sound through the speakers that cannot be muted, severely compromising driver focus on the roadway. INOPERABLE NAVIGATION CONTROL: The system recently registered phantom touches that autonomously programmed a random destination into the factory GPS. The system then overrode all driver controls, preventing me from canceling the navigation instructions or turning off the screen audio while driving. OBSCURED BACKUP CAMERA VISIBILITY: The large, oily chemical delamination bubbles create a severe visual distortion on the screen. In direct or bright sunlight, the backup camera image is completely unreadable and obscured, creating an active striking hazard to pedestrians and vehicles behind me. This manufacturing defect began approximately in Jan 2023 and has gotten progressively worse over time, transitioning from minor cosmetic bubbling to severe, non-stop hardware malfunctions. This component failure is an active driving hazard that completely compromises driver attention and vehicle safety systems. Subaru of America is aware of this chemical breakdown across this generation of head units but is refusing to remedy the safety defect out of warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ID Number: 11751407
Complaint Date: 2026-07-19
Fail Date: 2026-07-19
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2013
Summary
Sudden and catastrophic master cylinder failure. Complete loss of brakes at speed
Read More...NHTSA ID Number: 11751406
Complaint Date: 2026-07-19
Fail Date: 2025-11-08
Manufacturer Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ODYSSEY
Model Year: 2024
Summary
My minivan has had repeated electrical and safety-related failures since shortly after it was leased. The vehicle has died or failed to start five times, including multiple tow events. The first battery failure happened shortly after delivery, but we thought a light may have been left on and did not know to bring it in. The problem continued. The dealer has replaced the battery, recharged the battery, replaced the alternator, and later found an excessive parasitic draw, but the electrical problems have continued. The failures affect more than starting. The sliding doors have failed 30+ times by refusing to close and acting like something is blocking them when nothing is there. This creates a safety concern because passengers may not be able to safely enter, exit, or secure the vehicle. The instrument cluster has gone black on startup in Park about 10 times and has also blacked out or faulted while in use. A brake failure warning light appeared once. The backup camera intermittently dims so badly that I cannot see behind the vehicle while reversing. A service advisor observed this issue, but the technician could not reproduce it during inspection. The DVD/interior electronics, USB charging, and wireless phone charger have also failed. The power tailgate/trunk malfunctioned repeatedly before repair, including problems opening or closing and clicking. The front driver and passenger windows also do not roll down smoothly. The front window still shakes or drags even after two repair attempts. The vehicle has been inspected by authorized service centers and is available for inspection upon request. The exact root cause is unknown, but based on the repeated dead battery, charging, parasitic draw, door, display, camera, brake warning, interior electronics, and power window failures, the pattern appears consistent with an unresolved electrical or charging-system defect.
Read More...NHTSA ID Number: 11751405
Complaint Date: 2026-07-19
Fail Date: 2026-07-19
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: EQUINOX
Model Year: 2020
Summary
I was pulling into a parking lot off the state Thruway with the brake system failure no brakes, hard pedal, and the car would not stop
Read More...NHTSA ID Number: 11751404
Complaint Date: 2026-07-19
Fail Date: 2026-07-19
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: MALIBU
Model Year: 2016
Summary
“Steering assist is reduced, drive with care” is showing up for a couple second and disappearing. When that happens my car seems to shut off and the steering wheel stiffens and pull to either the left of right side. All this happens while driving. After the 3rd time of it happening within 10min, my gas fuel level dropped but when back up to the “original” level
Read More...NHTSA ID Number: 11751403
Complaint Date: 2026-07-19
Fail Date: 2025-01-01
Manufacturer Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: CORVETTE
Model Year: 2011
Summary
I bought this vehicle in XXX with about 39k miles. About a year after purchase, I began smelling gasoline in my garage after I filled the tank. I have consulted Corvette forum ([XXX]) and find this is a common problem. If I fill the tank more than halfway, it seems to occur consistently. I recognize this car has no warranty, but this seems to be both common and a serious safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Read More...NHTSA ID Number: 11751402
Complaint Date: 2026-07-19
Fail Date: 2026-01-12
Manufacturer Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2015
Summary
I have a 2015 F-150. Early January 2026 I was traveling about 60 mph when my back wheels locked up, while the vehicle was skidding i swiped a guardrail but was able to pull the steering away as to not cause more damage. The damage is minor mostly cosmetic, and the truck was still running and drivable, without knowing the cause I just resumed. Then in March 2026 going about 60mph the transmission downshifted to 2nd gear, the RPM's went from 1,500 to 6,000 in an instant. There was a transmission warning light and the engine would not accelerate. I pulled over shut the truck off and restarted. It was fine after that. Then I received a letter telling me about this recall. Looking it up today on Ford's website it says Campaign 26S28/26V237 there is a recall with a solution for my VIN. However is there a way to be compensated for the cosmetic damage to the side of the truck considering this could have been a much more deadlier situation? Is this even worth pursuing the cosmetic damage, that and the wheel realignment cost.
NHTSA ID Number: 11751401
Complaint Date: 2026-07-19
Fail Date: 2026-06-06
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: AUDI
Vehicle Model: Q5
Model Year: 2019
Summary
Went to Mavis on Weber Rd in Bolingbrook, IL for front brake replacement on June 6, 2026. It took 6.5 hours when I was originally told when I called to schedule the appointment it would only take 1.5 hours, so it was obvious that something was wrong. Within 100 yards of leaving their parking lot after the service appointment, an obvious clattering was present. I immediately called them to let them know the replacement had not been performed correctly. Booked appointment with Audi of Naperville first thing Monday morning to have them fix whatever was wrong - the earliest appointment I could get was June 11. Drove the car until Wednesday evening when something went very wrong and constant clatter was replaced by loud scraping and brake lockup when I exited 355 on my way home from work. Called someone that night to have it towed to Audi for the next day's service appointment. Audi videoed their inspection and shared the video. Their inspection revealed one caliper entirely missing from the driver side brakes and the other caliper on that brake very loose. I paid Audi personally for that repair. I called Mavis customer service to notify them of my findings. After pulling the shop video from my brake appointment that day, they got back to me and said they would refund me for that appointment, the tow to Audi, and the Audi repairs. I have since been in touch with them and they said they mailed me a check on July 2. Since it has been 17 days since that date and it doesn't take mail that long to get to most of North America, I tend not to believe them. I have since learned that this Mavis brake replacement was negligent and could have resulted in an accident, with the potential of injury. I am contacting you because I don't want Mavis to take their responsibilities for the safety of their customers so casually.
NHTSA ID Number: 11751400
Complaint Date: 2026-07-19
Fail Date: 2026-07-09
Manufacturer Name: Volkswagen Group of America, Inc.
Vehicle Make: VOLKSWAGEN
Vehicle Model: ATLAS
Model Year: 2021
Summary
Hood release cable broken. Cannot open hood
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