NHTSA ID Number: 11036240
Manufacturer Communication Number: 37342.2.3
TSB/Document Date: 2026-08-18
Summary
This is a Technical Journal: iCUP IHU - Text plus 1 PDF Prior Approval. In most cases, the IHU does not need to be replaced -In many cases the Infotainment Head Unit (IHU) does not need to be replaced and can be retained by following the fault tracing in VIDA.
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Issuer (Dept.)
Issue Date
Prior Approval: iCUP IHU
Technical Service
Car Market
United States and Canada
Function Description
TJ 37342.2.3
Partner
3 US 7510 Volvo Car USA
Media, navigation and communication
Attachment
File Name
CUSTOMER DESCRIPTION QUESTIONNAIRES_IHU (2).pdf
6/17/26
Function Group
3900
Status Date
7/10/26
Page
Page 1 of 13
File Size
1.3571 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*Updated information on latest software and customer questionnaire
NOTE: Your warranty claim might be rejected if the procedure in this Technical Journal (TJ) is not
followed.
In many cases the Infotainment Head Unit (IHU) does not need to be replaced and can be retained
by following the fault tracing in VIDA. As a last step, support can be provided by your local
technical helpdesk or from Volvo Cars Central Technical Helpdesk.
Due to this, we are issuing a Prior Approval requirement for all IHU replacements.
*The attached Customer Description Questionnaire is a tool, it is NOT required to have completed
NOTE: This TJ applies to IHU replacements for all ICUP vehicles (VDN code RP03).
List of abbreviations:
IHU - Infotainment Head Unit
VDN - Variant Designation Number
ICUP - Infotainment Connectivity Unit Program
CSD - Center Stack Display
SPJ - Service Product Journals SP - Software Product
PIE - Product Information Exchange, a Volvo Cars system
CSC Customer Symptom Codes
Code
Description
N7
Instrument panel/dashboard/Other instrument panel/dashboard problems
ZY
1Z
7B
LM
Electrical system/Component electrical system wrong installation/missing
Service/repair/Software update failed
Starting/Engine does not start/Engine does not turn/No clicking sound at start attempt
12 V main battery/Dead battery
Technical Journal 37342.2.3
Code
Description
4W
Lounge Console/Tablet does not work
2Y
KS
HE
YF
KD
32
2X
7G
IV
GH
GI
8M
DL
9U
ER
2E
8Y
DO
EV
FC
XD
4M
4N
4P
61
62
6B
7D
7J
7M
7S
II
14
EM
6N
7N
EO
HP
Turn signals/Does not work/no indication
Front/rear park assist/Does not work
Gauges/Other gauge problems
Graphic information display/Wholly or partly dimmed
Head Up Display HUD/Does not work
Infotainment/System reboots
Park assist camera/Does not work
Text window and warning symbol/Yellow symbol and text message
Text window and warning symbol/Text message
Trip computer/Does not work
Trip computer/Other trip computer problems
Warning lights and chimes/Other warning/chime problems
Warning lights and chimes/Malfunction Indicator Light ("Check engine" light) indication/no indication
AUX panel/Does not work
App/Does not work
Audio other/Keypad on center console does not work
Audio other/Volume changes unexpectedly
Audio other/Audio unit (complete) does not work
Audio other/Steering wheel audio controls do not work
Audio other/Other audio problems
Audio other/Audio unit display does not work
Bluetooth/Problem to add/pair cellular phone
Bluetooth/Phonebook synchronization problems
Bluetooth/Interrupted Bluetooth communication
Bluetooth/Audio streaming does not work
Bluetooth/Telephony does not work
Buttons/control knobs on centre console (Media, communication and navigation)/No/reduced/
incorrect function
CD player/Other CD player problems
Cellular phone/Other party cannot be heard/Handsfree
Cellular phone/Other party cannot hear/Handsfree
Cellular phone/Other cellular phone problems
Cellular phone/Voice control does not work
Exterior artificial sound creation/Does not work
Internet Connection/Does not work
Mobile app Volvo Cars/Other communication problems
Navigation/Other navigation problems
Navigation/Does not work
Navigation/Navigation system gives incorrect directions
Page 2 of 13
2026-07-10
Technical Journal 37342.2.3
Code
Description
IJ
Navigation/Voice guidance does not work
IC
IP
IT
7W
DP
FE
HQ
52
2P
39
FW
FY
IB
3J
3K
HY
KE
9S
25
KF
KY
TC
6C
TB
TN
6E
Navigation/Updates of information slow/does not work
Navigation/Error message on screen
Navigation/Locations cannot be stored/disappears
Radio/Interference/FM and DAB
Radio/Does not work
Radio/Setting frequency (station or pre-set) does not work
Radio/Poor reception/FM and DAB
Remote update/Does not work
Satellite radio/Does not work
Sounds and speakers/Warning and notification sounds not audible
Speakers/Crackly sound
Speakers/Distorted sound
Speakers/Does not work
TV/Does not work
TV/Other problems
TV/TV reception poor/does not work
Touch input/Does not work
USB unit/Does not work
Visual driver information/Traffic information: Does not work
Visual driver information/Home button on center console display does not work
Volvo On Call/Does not work
Blower fan/Does not work
Buttons/control knobs on centre console (Climate)/No/reduced/incorrect function
Temperature control/A/C does not work
Temperature control/Heater does not work
Driver information/Wrong/missing
DTC Diagnostic Trouble Codes
Vehicle Type
Type Eng
224
Eng
Desc
225
227
234
235
236
2026-07-10
Sales
Body
Gear
Steer Model Year
2023-9999
2023-9999
2023-9999
2022-9999
2022-9999
2022-9999
Plant
Chassis
range
Struc Week
Range
-
202217-999952
-
-
-
-
-
202217-999952
202217-999952
202122-999952
202122-999952
202122-999952
Page 3 of 13
Technical Journal 37342.2.3
Type Eng
238
Eng
Desc
246
256
EB
E400V23
536
ED
E400V6
536
536
536
536
536
536
536
536
536
536
536
536
539
Body
Gear
Steer Model Year
2021-9999
2022-9999
536
536
Sales
EC
EF
EH
EP
ER
EY
EZ
K7
K8
K9
L1
L3
L5
E400V5
E400V2
E400V8
E400V16
E400V12
E400V19
E400V22
BK7KERS
BK8KERS
BK9KERS
BL1KERS
BL3KERS
BL5KERS
2023-9999
2025-9999
2022-9999
2021-9999
2022-9999
2024-9999
2024-9999
2024-9999
2025-9999
2026-9999
2023-9999
2023-9999
2023-9999
2023-9999
2023-9999
2023-9999
2022-9999
Plant
Chassis
range
Struc Week
Range
-
202122-999952
-
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TSB/Document ID: 37342.2.3
Replacement Service Bulletin Number:
MFR Communication Date: 2026-07-11
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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