Original Publication Date: July 30, 2026

CUSTOMER SUPPORT PROGRAM 26TE06
Certain 2018-2019 Model Year C-HR
Coverage for Continuously Variable Transmission (CVT)
Model / Years
2018-2019 C-HR

Production Period
Early February 2018 - Early
September 2019

Approximate Total Vehicles
116,800

In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer
Support Program to provide coverage for certain Continuously Variable Transmissions (CVT).
Background
Although the Continuously Variable Transmissions (CVT) is covered by Toyota’s

Tech Requirements
T2746 Automatic Trans Diag

New Vehicle Limited Warranty for 5 years or 60,000 miles (whichever comes

Repair Time

first), we at Toyota care about the customers’ ownership experience. Toyota is

Repair: 6.5

providing coverage for repairs related to an abnormal whine noise in the CVT.
The following information is provided to inform you and your staff of the
program notification schedule and your degree of involvement.

Parts Control at Launch
MAC D
Website: (Video Required)
Owner Notification Date
Early – August, 2026
Salvaged Title Eligible
NO

Customer Support Program Details

This Customer Support Program provides coverage as it applies to the Continuously Variable Transmission
(CVT) on certain 2018-2019 C-HR vehicles. The specific condition covered by this program is an abnormal
whine noise in the CVT. If the condition is verified, the vehicle will be repaired with a new or remanufactured
CVT under the terms of this Customer Support Program
•
•

The Primary Coverage will be offered until July 30, 2027, regardless of mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 120,000 miles from
the vehicle’s date of first use, whichever comes first.

This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and
conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information
booklet. For example, damage from abuse, an accident, theft and/or vandalism is not covered.

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Owner Notification
Mail
Toyota will notify owners by early August 2026.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to the Toyota Newsroom https://pressroom.toyota.com/

Special Service Campaign Contents
Service Department ..................................................................................................................................... 3
Parts Department ........................................................................................................................................ 4
Frequently Asked Questions ........................................................................................................................ 8
Policies And Procedures .............................................................................................................................. 10

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Service Department
Warranty Reimbursement Procedure

•

Note Toyota will be monitoring all inspections and will recover transmissions at Toyota discretion to
confirm condition meets CSP parameters.
Op Code
Description
Flat Rate Hours
26TE06R1
Replace CVT
6.5

• The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
• Toyota requires documentation of the inspection to be attached to all campaign claims.
Salvage Title Vehicles
There is no New Vehicle Limited Warranty coverage or non-emission CSP coverage for vehicles that have
been branded as salvage, total loss, true mileage unknown, or similar title under any state’s law.
Nonetheless, every attempt should be made to complete an open emission related CSP when circumstances
permit, unless noted otherwise in the CSP dealer letter.
•

This CSP IS emission related; therefore, vehicles branded as salvage, total loss, true mileage
unknown, or similar title ARE ELIGIBLE for coverage under this CSP.

For complete details on this policy, refer to Toyota Warranty Policy 4.17, “What Is Not Covered by The Toyota
New Vehicle Limited Warranty”.
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Remedy Procedures
Technical instructions for this Customer Support Program can be found in T-SB-0058-25.
Emissions Repair Procedures for California Dealers
As this Customer Support Program includes emission related parts, California dealers are required to affix an
Authorized Modification Label to the vehicle after repairs have
been completed.
Install the Authorized Modifications Label after the repairs have
been completed. Using a permanent marker, fill out the label
and affix it to the location under the hood as indicated.

Authorization Labels can be ordered from the MDC (Label
material number 00451-00001-LBL).

Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to have completed the following courses:
• T2746 Automatic Transmission Diagnosis
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

Parts Department
Parts Information
Parts ordered for CSP 26TE06 will be ordered through the website link below and require a VIN, Transmission
Serial Number, and Video or Condition to order. All dealers should place orders based on customer
appointments and appointments should account for Transmission delivery time. The transmissions are
stocked at your local PDCs.
Transmission Order Website: https://hub.sso.imagespm.info

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How to Order Transmission
1. Open the Toyota/Lexus Single Sign on Hub.

a. Enter your dealer login credentials
Username: Dealer Code
Password: XXXXX
Note:
• Ensure dealer email is updated in profile (1) to allow for “forgot your password?” Recovery.
• Default password is XXXXX. The password (2) can be changed by the dealership after the first login.
• Please make sure all eligible technicians and parts ordering associates in your dealership know the
password for your dealership.

(1)
(2)

b. Select Launch App on 26TE06 C-HR CVT Ordering Website.

c. Enter VIN.

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d. Request Transmission to be ordered.
i.
ii.
iii.
iv.
v.
vi.
vii.
viii.
ix.
x.
xi.

Input Vehicle Mileage
Input Serial Number - refer to T-SB-0058-25 for serial number range.
Tech Name
SPIN ID
Requester Name
Email (Order Details and Order Reference Number for Tracking will be sent here)
Input Phone Number
Select Department
Video (30 sec. upload limit) - refer to T-SB-0058-25 for an example video of condition.
Read Disclaimer and check box.
Submit Video.

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e. Once Submission has been completed, this screen will populate stating status of Submission.

i.

You will also receive an email copy with submission details. (to email - provided in transmission
request form)

Website Order:
Part Number

Description

Quantity

04003-40110

CVT & Torque Converter Kit - *See Remedy Procedure

1

*Gasket and Fluid will not be processed through CVT Order website, Dealers will have to order through the
normal channels.
Dealer Order:
90430-18008
90430-12008

Gasket, Refill Plug – Dealer Order
Gasket, Overflow Plug – Dealer Order

00279-CVTFE

CVTF FE (6-quart Container) – Dealer Order

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1
1
1

Frequently Asked Questions
Q1:
A1:

What is the condition?
The subject vehicles are equipped with a continuously variable transmission (CVT). Toyota believes
these CVTs may experience premature wear. This premature wear could lead to an abnormal whine
noise being emitted from the CVT that is more noticeable between 15-30 mph and early CVT failure.

Q2:
A2:

What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in Early August 2026, advising owners
of this Customer Support Program
If the owner experiences the condition described above, they should contact their local authorized
Toyota dealership for diagnosis. If the condition is verified, the dealer will replace the CVT which has
this condition with a new or remanufactured CVT FREE OF CHARGE
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 116,800 vehicles covered by this Customer Support Program.

Q3:
A3:

Q3a:
A3a:

Model Name

Model Year

Production Period

C-HR

2018-2019

Early February 2018-Early September 2019

Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in
the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Customer Support Program.

What are the details of this program?
This Customer Support Program provides coverage as it applies to CVTs on certain 2018-2019 C-HR
vehicles. The specific condition covered by this program is an abnormal whine noise in the CVT. If the
condition is verified, the vehicle will be repaired with a new or remanufactured CVT under the terms of
this Customer Support Program.

Q4:
A4:

•

The Primary Coverage will be offered until July 30, 2027, regardless of mileage.

•

After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 120,000 miles from
the vehicle’s date of first use, whichever comes.
This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms
and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty
Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not
covered.

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Q5:
A5:

What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support
Program, a local Toyota dealer should be contacted for an appropriate diagnosis and repair. If the
condition is verified as being in accordance with the terms of the program, the repair will be performed
FREE OF CHARGE to the owner.
Q6a:
A6a:

What if the diagnosis is performed and my vehicle is not covered by the Customer Support
Program?
Please be aware that, if the condition is not covered by this Customer Support Program, you
may be responsible for the initial diagnostic fees and any other repairs you may decide to have
performed. Any authorized Toyota Dealership can determine if a condition is covered by this
Customer Support Program.

Q6:
A6:

What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described
above. If an owner has not experienced the condition, he/she is asked to tear off the sheet included in
the owner letter and insert it into the Owner’s Warranty Information Booklet for future reference.

Q7:
A7:

What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.

Q8:
A8:

Are there any warnings that this condition exists?
If your vehicle is experiencing premature wear due to this condition, it will exhibit an abnormal whine
noise that is more noticeable between 15-30 mph.

Q9:
A9:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

Q10:
A10:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern.

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Policies And Procedures
Customer Marketing
Direct marketing of this Extended New Parts Warranty is strictly prohibited pursuant to the Toyota Warranty
Policy 5.21, “Warranty Solicitation.” Non-compliance of this policy may result in a claim debit.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Customer Support Program. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Parts Recovery Procedures
All parts replaced as part of this Customer Support Program must be turned over to the parts department
until appropriate disposition is determined. The parts department must retain these parts until notification
via the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are
utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as
other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
•
•

File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on
when the campaign claim is paid by Toyota.
Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.

Refer to Warranty Policies 9.3 and 9.6 for additional details.

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