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NHTSA ID Number: 11036126

Manufacturer Communication Number: T-SB-0038-26

TSB/Document Date: 2026-08-12


Summary

This bulletin contains the PDS procedures that apply specifically to the 2027 model year Prius and Prius PHV vehicles


11 mm (0.43 in.)

2

12 mm (0.47 in.)

5

17 mm (0.67 in.)

3

6 mm (0.24 in.)

© 2026 Toyota Motor Sales, USA

4

T-SB-0038-26

July 13, 2026

Page 8 of 16

2027 Prius and Prius PHV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation (continued)

3. Install the mounting bracket to the front
bumper by attaching the two self-tapping
screws into the dimples.

Figure 4.

1

NOTICE
Do NOT overtighten the
self-tapping screws.

2
3

4. Install the front license plate to the
mounting bracket using two noncorroding
bolts with the following dimensions:

1

Self-tapping Screws

2

Bolts

3

Front License Plate

4

Mounting Bracket

4

Figure 5.

Length: 15.0 mm (0.59 in.)
Diameter: 6.0 mm (0.24 in.)

2

1

1

Length

2

Diameter

© 2026 ToyotaeBay logo Motor Sales, USA

T-SB-0038-26

July 13, 2026

Page 9 of 16

2027 Prius and Prius PHV Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation

1. Remove the front and rear emergency
towing eyelets from the front and rear
bumpers by turning them counterclockwise.

Figure 6.

NOTE
If it is dif f icult to loosen the emergency
towing eyelets, use a steel bar.

1

2

1

Front Emergency Towing Eyelets

2

Rear Emergency Towing Eyelet

© 2026 Toyota Motor Sales, USA

T-SB-0038-26

July 13, 2026

Page 10 of 16

2027 Prius and Prius PHV Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation (continued)

2. Place one of the removed emergency towing eyelets into the luggage tray in the
luggage compartment.
NOTE
Dispose of the other removed emergency towing eyelets.
Figure 7.

A

B

1

C

1

D

1

1

A

Type A

D

Type D

B

Type B

1

Emergency Towing Eyelet

C

Type C

© 2026 ToyotaeBay logo Motor Sales, USA

T-SB-0038-26

July 13, 2026

Page 11 of 16

2027 Prius and Prius PHV Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation (continued)

3. Install the front and rear emergency towing
eyelet hole covers, which are stored in the
glove compartment, onto the front and
rear bumpers.

Figure 8.

B

A. Insert the arrow-shaped part “A” of the
front emergency towing eyelet hole
covers into eyelet hole “B” as shown.

1

A

B

A

B. Install the front and rear emergency
towing eyelet hole covers into the holes
of the front and rear bumper.

2

NOTE

B

Make sure the f ront emergency towing
eyelet cover is installed in the f ront, and
the rear emergency towing eyelet cover
is installed in the rear.
3

A

A

Arrow-shaped Part

B

Eyelet Hole

1

Front Emergency Towing Eyelet Hole Cover

2

Rear No. 1 Emergency Towing Eyelet
Hole Cover

3

Rear No. 2 Emergency Towing Eyelet
Hole Cover

© 2026 Toyota Motor Sales, USA

T-SB-0038-26

July 13, 2026

Page 12 of 16

2027 Prius and Prius PHV Pre-Delivery Service (PDS)
Power Back Door Initialization

Refer to the applicable Repair Manual for the power back door initialization procedure.
• 2027 Prius and Prius PHV:
Vehicle Exterior – Door / Hatch – Back Door Closer ECU – Initialization

Tire Pressure Warning System (TPWS) Initialization

Refer to the applicable Repair Manual for the TPWS initialization procedure.
• 2027 Prius and Prius PHV:
SuspensionTire Pressure MonitoringTire Pressure Warning Receiver – Initialization
NOTE
• When the outside temperature is signif icantly colder than the shop’s temperature, or there is a
signif icant ambient temperature change overnight, use GTS+ to determine the proper tire pressure.
• From the Health Check Result Status pane, select the ref resh button within the Compensation
Pressure data display.
• This model has f our TPWS sensors.

© 2026 ToyotaeBay logo Motor Sales, USA

T-SB-0038-26

July 13, 2026

Page 13 of 16

2027 Prius and Prius PHV Pre-Delivery Service (PDS)
Enable HybrideBay logo Battery Thermal Keep Control Mode (Prius PHV Only)

The HV/EV battery may be frozen in extremely cold areas. As a result, the HV/EV battery may
become excessively weak, and the system may NOT be able to be started. By enabling Hybrid
Battery Thermal Keep Control Mode, it is possible to warm the HV/EV battery and maintain its
current temperature in order to prevent it from becoming excessively weak.
When this mode is set to ON, the timer charging settings are canceled at temperatures of 14°F
(-10°C) or lower. Charging will begin immediately when the charging cable is connected to
the vehicle.
Table 2. HV/EV Battery Thermal Keep Control Mode
PURPOSE

CONDITION

OPERATION

Ambient temperature is 14°F
(-10°C) or lower

Begins to warm the HV/EV battery to
maintain its current temperature when the
ambient temperature drops to 14°F
(-10°C) or lower when the charging cable
is connected to the vehicle.

Charging cable is connected
to vehicle

To prevent the HV/EV battery f rom
f reezing when a charging start time is set,
when the Hybrid Battery Thermal Keep
Mode is enabled, the charging timer will
be disabled, and charging will begin
immediately when the charging cable is
connected to the vehicle.

Prevent HV/EV
battery f rom f reezing

To enable Hybrid Battery Thermal Keep Control Mode, it is necessary to use GTS+ during PDS at
the dealership.
Confirm HybrideBay logo Battery Thermal Keep Control Mode State

1. Connect the Techstream to the DLC3.
2. Turn the power switch IG-ON.
3. Read the Data List on GTS+ software by entering the following menus: Powertrain –
HV BatteryeBay logo – Data List – HybrideBay logo Battery Thermal Keep Control Mode Status.
4. Check the results by referring to the following table:
Table 3.
TESTER DISPLAY

MEASUREMENT ITEM

RANGE

NORMAL CONDITION

Hybrid Battery
Thermal Keep Control
Mode Status

Hybrid Battery
Thermal Keep Control
Mode State

ON or OFF

ON: Enabled
OFF: Disabled

© 2026 ToyotaeBay logo Motor Sales, USA

T-SB-0038-26

July 13, 2026

Page 14 of 16

2027 Prius and Prius PHV Pre-Delivery Service (PDS)
Enable Hybrid Battery Thermal Keep Control Mode (continued)
Set Hybrid Battery Thermal Keep Control Mode

1. Connect the Techstream to the DLC3.
2. Turn the power switch to IG-ON.
3. Enter the following menus: Powertrain – HV BatteryeBay logo – Utility –
HybrideBay logo Battery Thermal Keep Control Mode.
Figure 9.

4. Confirm the following message is displayed:
“This function is used to turn the Hybrid Battery Thermal Keep Control Mode ON / OFF.”
5. Confirm that the conditions displayed on the screen are met, and then press Next.
NOTE
The power switch is ON (Ready OFF).

6. Confirm the following message is displayed:
“Select HybrideBay logo Battery Thermal Keep Control Mode.”
7. Select ON and press Next.
NOTICE
Selecting ON may disable the charging timer.

8. Confirm the following message is displayed:
“Hybrid Battery Thermal Keep Control Mode is complete.”

© 2026 ToyotaeBay logo Motor Sales, USA

T-SB-0038-26

July 13, 2026

Page 15 of 16

2027 Prius and Prius PHV Pre-Delivery Service (PDS)
Seat Position Control ECU Initialization

The seat ECU must be initialized after reinstalling the D/C Cut fuse during PDS.
Refer to the applicable Repair Manual for the seat Position Control ECU Initialization procedure
(procedure 2).

2027 Prius and Prius PHV:
Vehicle Interior – Seat – Front Power Seat Control System (w/ Memory) – Registration

Head Unit System Reset

Prior to vehicle delivery confirm radio displays the welcome screen with language options when
Ignition is ON.
If the welcome screen with language options does not display complete the following steps:
1.
2.
3.
4.

Turn the engine switch (power switch) to the ON position (ON mode).
Enter the following menus: Settings – Info & Security – Info & Security Reset.
Select “yes” when the system reset dialogue box appears.
Cycle engine switch (power switch) OFF – On to confirm welcome screen appears.

Dealer Contact Information for Call Dealer Head Unit Function

Refer to the Navigation and Multimedia System Owner’s Manual to add dealer
contact information.

2027 Prius:
Section 2-8 Vehicle Settings – Setting Dealer Information

2027 Prius PHV:
Section 2-8 Vehicle Settings – Setting Dealer Information

© 2026 Toyota Motor Sales, USA

T-SB-0038-26

July 13, 2026

Page 16 of 16

2027 Prius and Prius PHV Pre-Delivery Service (PDS)
Navigation — Set Date & Time by GPS

Prior to vehicle delivery, it is necessary to turn the Set date & time by GPS setting to the
ON position.
1. Turn the engine switch (power switch) to the ON position (ON mode).
2. Navigate the following menus in the head unit: Settings – General – Date & Time –
Set Date & Time by GPS.
3. Ensure the Set date & time by GPS function is set to the ON position.

© 2026 Toyota Motor Sales, USA

12

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TSB/Document ID: T-SB-0038-26

Replacement Service Bulletin Number:

MFR Communication Date: 2026-07-13

MFR Internal Campaign ID/Software Version: T-SB-0038-26

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: UNKNOWN OR OTHER

MFR Component System:

MFR Component Subsystem:


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