WARRANTY INFORMATION
MAZDA SERVICE PROGRAM MSP61

June 11, 2026

– Add warning regarding software version check if claim rejects.

Mazda Service Program (MSP61) - 2024 CX -30 and 202 4 Mazda3 , equipped with 6
speakers Connectivity Master Unit (CMU) software concern
CO ND ITIO N O F C O NC ERN
When using a Bluetooth® connected smartphone and talking with handsfree function on a vehicle
with 6 speakers, the person on the other end of the line may have difficulty hearing the driver’s
voice. C ausal factor: Inappropriate Connectivity Master Unit (CMU) software
COVERAGE LIMITATION:
• Vehicles under 3 year/36,000 mile warranty : All repairs in MSP61 will be covered under
Mazda's New Vehicle Limited Warranty.
• Vehicles outside the 3 year/36,000 mile warranty : Please submit to Warranty pre -authorization.
The repair will be reviewed on a case by case basis.

OUTLINE OF REPAIR :
Reprogram the CMU software using a USB memory stick.
document on MGSS for further details.

Please refer to the Repair Procedure

SUBJECT VEHICLES
Model
2024 CX -30
(MMVO produced )
2024 Mazda3
(MMVO produced )
2024 Mazda3
(MC produced )

Subject VIN range
3MVDM**** RM 600012 - 697060
3MZBP**** RM 400011 - 426880
JM1BP**** R1 650008 - 717608

Subject production date range
From August 22, 2023 through
May 15, 2024
From September 5, 2023
through May 15, 2024
From May 25, 2023 through
March 19, 2024

The asterisk symbol “*” can be any letter or number.

OWNER NOTIFICATION
No owner notification is required, but the dealer should explain the purpose of repairing this MSP
before starting the repair. This repair is required for all applicable vehicles currently in dealer
inventory and when an a ffected, retailed vehicle is brought into the dealer for any type of repair or
scheduled maintenance.
PARTS INFORMATION
Other than the required campaign label below, there are no parts required for this repair.
Description
Part Number
Quantity
Note
Campaign
1 order=50
9999 -95 -065A -06
Obtain in Mazda e -Store
Label
labels

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WARRANTY INFORMATION
MAZDA SERVICE PROGRAM MSP61

TOOLS INFORMATION
Description
USB memory stick
(Type A or C)*

Part Number

Quantity

Dealer
Supplied

1

Note
USB memory stick formatted to
FAT32 is required.

Dealer
Optional , if vehicle only has USB -C
1
Supplied
ports and USB stick is type A
* Check and confirm what type of USB port is available in the affected vehicle
before repair .
USB -A to C adapter

WARRANTY CLAIM PROCESSING INFORMATION
IF YOUR CLAIM REJECTS ON SUBMISSION:
CHECK FOR CORRECT SOFTWARE VERSION BEFORE CONTACTING MAZDA FOR SUPPORT.
PLEASE FOLLOW STEP 10 IN THE REPAIR PROCEDURE.
WARNING: YOU CANNOT CLAIM MSP61 AND/OR CMU UPDATE OR TSB 16
-001/25 . IF
CMU IS UPDATED ONLY MSP61 REPAIR CAN BE COMPLETED ON THE SAME REPAIR
ORDER.
 This repair will be covered under Mazda’s New Vehicle Limited Warranty
 Additional diagnostic time cannot be claimed for this repair.
CMU software re -programming
Process Number

AR038A

Symptom Code

99

Damage Code

99

Part Number Main Cause
Quantity

0

Labor Operation Number
Labor Hours

7777 -SP-Y43
XXWRPXFX
0.3 hrs.

1) All vehicles are required to “Collect Diagnostic Information
(ODR Upload) ” after the
software update has been completed. If this is not uploaded successfully, or if one or
more software updates are missed or done incorrectly, this MSP61 will remain open and
the warranty claim will not be paid. Dealers will then be required to c
ontact the customer
to bring the vehicle back to correct the concern.
2) Please wait up to 30 minutes after completing the MSP61 operation before submitting the
warranty claim .

There is no Rental Vehicle Program for this MSP

.

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