BULLETIN NOTES
This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text.
Previous SA:

Date(s) Issued:

SA-017/25

12/16/25, 09/08/25, 07/14/25, 05/15/25 and 03/21/25

SA-009/24

12/05/24, 09/23/24, 09/10/24, 06/28/24, 02/21/24 and 02/08/24

SA-015/23

12/07/23, 06/28/23, 05/24/23, 04/28/23, 03/27/23 and 03/10/23

SA-019/22

12/13/22, 10/10/22, 05/06/22 and 04/06/22

SA-012/21

10/07/21, 06/15/21, 05/10/21, 04/14/21, 03/15/21, 02/22/21, 02/08/21 and 02/02/21

SA-007/20

11/30/20,10/19/20, 09/29/20, 08/03/20, 06/16/20, 05/22/20, 05/18/20, 04/14/20, 04/06/20,
03/11/20, 03/06/20, 02/27/20, 02/18/20 and 01/10/20

SA-054/19

12/17/19 and 12/06/19

APPLICABLE MODEL(S)/VINS:
2019-2026 Mazda3

2021-2023 CX-9

2024-2026 MX-5

2020-2026 CX-30

2022-2023 MX-30

2024-2026 CX-90 (All)

2021-2025 CX-5

2023-2026 CX-50 (All)

2025-2026 CX-70 (All)

DESCRIPTION
Frequently Asked Questions (FAQ)
Index
General Questions

MAZDA CONNECT Indication

Setup and Getting Started

Dealer Processes

Registration / Enrollment / Take-Over

Customer Subscription Status

WI-FI General Informatio

Opening the TCU Communication Line

WI-FI How-To

Conditions for Remote Engine Start Will Not Function

WI-FI Trial Period

Conditions for Remote Engine Start Function Will turn engine OFF

Interacting With The App

TCU Communication Line Status
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Service Issues

Educational Videos

Troubleshooting

Resources

MyMazda App Error Codes

Customer Opt-Out

General Questions
FAQ

What is included
in Connected
Services?

What benefits come
with Connected
Services?

Answer

Like a personal assistant for your Mazda, access your vehicle's health
report, remotely start your engine, lock and unlock the doors and more
through the MyMazda app on your mobile device. All complimentary
for a free trial period**. The vehicle can also be equippped with incar Wi-Fi capabilities and provide access to emergency services
like automatic 911 dialing and roadside assistance.
WARNING: Safe usage is the customer's responsibility, such as
making sure the vehicle is started in a well-ventilated area.

Feature Name
• Remote Engine Start
• Remote Engine Stop (ICE)

Complimentary Trial**
Paid Plan ($10/monthly+Tax)

Opt-Out

Yes

X

Yes

X

Remote Charge Control (EV/
PHEV)*

Yes

X

Charging Notification (EV/PHEV)*

Yes

X

Vehicle Status (ICE)

Yes

X

Vehicle Status (EV/PHEV)*

Yes

X

Vehicle Status Alert

Yes

X

Vehicle Health Report

Yes

X

Send to Car

Yes

X

Vehicle Finder

Yes

X

Guest Driver Alert*

Yes

X

Online Update (CMU OTA)*

Yes

X

Remote Control
• Door Lock/Unlock
• Hazard Light
• Climate Control for EV/
PHEV)

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Online Update (TCU OTA)*

Yes

X

Recall Notification*

Yes

X

Amazon Alexa*

Yes

X

In-Car Wi-Fi

Yes

X

Online Navigation*

Yes

X

On which vehicles is Connected Vehicle Services are available on the applicable models shown at the beginning of
Connected Services this Service Alert.
available?
Other models to feature Connected Services have yet to be announced.
How do I know my
Mazda supports
Connected
Services?

Applicable models (all trims) support Connected Services. Signal strength can be checked on the
Mazda Connect center display.
On the Mazda Connect home screen, go to "Navigation" or "Entertainment" and look for the
telematics icon at the bottom right of the screen.

Is Connected
Services
Yes, Connected Services features are available on manual transmission vehicles.
available on manual
However, the remote engine start/stop feature is not available for manual transmission vehicles.
transmission
vehicles?
When will the
free Connected
Services and Wi-Fi
trial periods
be activated?

At time of RDR.
In the case of an RDR reversal, Mazda's systems will identify the final retail sales date for that
VIN and restart the clock for the free trial period**.

When can I get
Connected Service
for my 2019
Mazda3?

Available 10/16/2020. After CSP06 completion, Connected Service can be activated via the
MyMazda app after entering the VIN and reading the entire disclaimer before checking "I Agree".

* If equipped
** 2024 and older, 2025 CX-70, 3-year free trial
2025 (Except CX-70) 1-year free trial
2026 and newer (All) 1-year free trial
Setup and Getting Started
FAQ

Answer

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Is it mandatory to enroll in
Connected Services?

No, it is an optional service. However, if you
do want to use Connected Services features,
enrollment via the MyMazda app is required.

How can I opt out
of Connected Services?

If you are enrolled in Connected Services,
you may unsubscribe at any time via
the MyMazda app, using the following
directions:
1. Go to “hamburger menu” (i.e., three vertical
lines icon) on the top right of the app screen
2. Tap MyMazda
3. Tap My Vehicle
4. Tap on “more options menu” (i.e., three
vertical dots icon) on the top right of the app
screen
5. Tap on “Unsubscribe Connected Services”
6. Confirm pop-up warning message

Is there a subscription fee for
Connected Services?

Yes. While Connected Services is complimentary for an initial trial period** from the
original vehicle purchase date (i.e., RDR date), there is a fee after the trial period ends.
The complimentary Mazda Connected Services trial begins on the date of purchase or
lease of a new vehicle and is provided for:

How long is the complimentary
Mazda Connected Services
trial?

• 2024 and older, 2025 CX-70, 3-year free trial
• 2025 (Except CX-70) 1-year free trial
• 2026 and newer (All) 1-year free trial
After the trial period ends, a paid subscription is required to continue using the services.

When the complimentary trial
Yes

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is coming to an end, will I
receive a reminder to set up a
payment plan?

60-Day Notification
Message: Complimentary trial is coming to
an end - Explore CV Features.
No action required

30-Day Notification
Message: Complimentary trial is coming to
an end - Set up payment to keep services
!Action required: Set up payment via Stripe
Go to Mazda Connected Services Owner
Portal

7-Day / 1-Day Notification
Message: Complimentary trial is coming to
an end - Set up payment to keep services
!Action required: Set up payment via Stripe
Go to Mazda Connected Services Owner
Portal

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After the trial ends, how much
The basic plan after the complimentary trial period is $10 per month (plus tax where
does the Mazda Connected
applicable).
Services basic plan cost?
Does the Mazda Connected
Serices subscription autorenew?

Yes. After the complimentary trial, all subscription enrollments will automatically renew
on a monthly basis.

What payment options are
available for the Mazda
Connected Services
subscription?

We currently offer monthly plan payments for Mazda Connected Services. Our trusted
payment processor, Stripe, accepts major credit cards such as VISA, Mastercard, and
Discover.

How do I manage my payment
To manage your payment preferences such as credit card information, go to Mazda
preferences for the Mazda
Connected Services Owner Portal and select "Manage Billing" to see full details. You
Connected Services
may update your preferred payment method and billing information.
subscription?
How do I cancel my Mazda
Connected Services
subscription?

To cancel your subscription, go to Mazda Connected Services Owner Portal and select
"Manage Billing" -> "Cancel Plan". The subscription will finish at the end of your current
billing cycle, and you won't be charged again.
Connected Services collects a variety of data, including:
Information at registration:
• Personal information
Name
Address
Phone Number
Email
• Vehicle Information
Vehicle Identification Number (VIN)
Year & Model
Current Mileage
Miles Driven per Day
Driving Condition
Preferred Dealer
○
○
○
○

○
○
○
○
○
○

What data does Connected
Services collect?

Data transmitted from vehicle:
• Event of an Accident
Location of accident
Status of vehicle
• Vehicle Warning Events
Location where vehicle warning was issued
Status of vehicle
• Vehicle Status
When the vehicle is turned off, the vehicle sends out status
information including fuel level, oil condition and warning lights
○
○

○
○

○

Smartphone Device:
• IMEI (device ID) at login for security purposes
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For more information:
Connected Services Terms & Conditions
Connected Services Privacy Policy
CV Important Notice (Secondary Driver)
Personal information is collected at the time of MyMazda app registration, including
name, address, telephone number, email address and VIN. For more information on the
data collected by Connected Services, please refer to the Connected Services Terms &
How does Connected Services
Conditions and Privacy Policy.
collect customer data?
Connected Services Terms & Conditions
Connected Services Privacy Policy
CV Important Notice (Secondary Driver)
Anonymized information may be used for product quality, data analysis, research and
product development. For more information on the data collected by Connected
Services, refer to the Connected Services Terms & Conditions and Privacy Policy. For
What does Mazda do with data
more information on the data collected by Connected Services, refer to the Connected
collected by Connected
Services Terms & Conditions and Privacy Policy.
Services?
Connected Services Terms & Conditions
Connected Services Privacy Policy
CV Important Notice (Secondary Driver)
All personal information and information that indirectly enables the
Will my data be deleted when I customer identification will be deleted. Anonymized information may be used for
unsubscribe from Connected product quality, data analysis, research, and product development. For example,
Services?
data transmitted from your vehicle, such as Customer ID and VIN, will be stored
and utilized by Mazda after being disconnected from the customer information.

If I sell my Mazda, will the next No, the new vehicle owner will not be able to
owner be able to see my data? view any of the previous owner’s data.

** 2024 and older, 2025 CX-70, 3-year free trial
2025 (Except CX-70) 1-year free trial
2026 and later (All) 1-year free trial
Registration / Enrollment
FAQ

Answer