REPAIR PROCEDURE
SPECIAL SERVICE PROGRAM
SSPE1

Special Service Program

Campaign SSPE1 – Battery Label Concern

Updated June 1 1 , 2026.
REMINDER : There are 3 photos required for this
campaign. Also, do not proceed with any repair unless you have 2 stickers
received from the vendor.
Table of Contents - Links in this document are provided for all steps below
Flowchart , Tools and Parts ................................
Repair Procedure ................................
Campaign Label Installation

................................

................................

................................

......... Section A

.....................

................................

Section B

...... Sectio n C

Vehicle Inspection Procedure and Preparation for Repair
1. Verify that the vehicle is within the following ranges and there is an OPEN
eMDCS:

SSPE1 campaign in

Subject Vehicles:
Model

Plant

Subject VIN range

Production date range
From September 8, 2025 to
2025 CX -50 ( Hybrid ) MTM 7MMVA****TN142667 –145555
September 25, 2025
**Only VIN’s in this range and with an “Open” status in eMDCS are included.
2. If the vehicle does not have an OPEN or Announced
the customer or inventory.

SSPE1 campaign, return the vehicle to

3. Perform an eMDCS Warranty Vehicle Inquiry and inspect the vehicle for a Campaign Label
with SSPE1 attached to the vehicle’s hood, driver door or firewall.

NOTE: Always be sure to verify the campaign number as the vehicle may have multiple
campaign labels on the hood, radiator support, and firewall or driver door jamb.

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REPAIR PROCEDURE
SPECIAL SERVICE PROGRAM
SSPE1

eMDCS - Warranty Vehicle Inquiry Results
If eMDCS displays:

If no repair date is displayed on the
line with CAMPAIGN
SSPE1 , the
campaign has not been completed
on this vehicle

Campaign Label is:
Present

Not present
Present
If repair date is displayed for
CAMPAIGN SSPE1 , is “CLOSED”

CAMPAIGN SSPE1 is not displayed

Not present

See Action

Action to perform:
Fill out Dealer
Special Service
Program Help on OneMazda
contact or the Mazda Warranty
Department at
[email protected]
to
review vehicle history.
Proceed to “REPAIR PROCEDURE”.
Return vehicle to inventory or
customer.
Complete a label and apply to vehicle’s
hood with repair date and dealer code
from eMDCS Warranty Inquiry.
The vehicle is not affected by the
Special Service Program

TECHNICIAN LEVEL REQUIRED
: CERTIFIED OR ABOVE (DOES NOT
MUST BE HYBRID
CERTIFIED). Note: The technician repairing needs to be Certified or above and does not
need to be Senior or Master as long as they have had the required training for the repair
being conducted.

Section A : Flow Chart
CX -50 (VA ) VIN affected by Special Service Program
SSPE1
O btain label kit from eSTORE following instructions in
Parts & Warranty information
Check for 2 labels and all numbers on replacement
labels ma tch the original . Contact Dealer Recall Help
if there is any discrepancy
Label 1: B-Pillar – remove original label
Lab el 2 : Hybrid Battery - Place new label over top of old label
Photo 1: Take photo of B -pillar after NEW label is placed
Photo 2: Take photo of B -pilla r with old and new label together (do not discard the old label!)
Photo 3: Take photo of label on Hybrid battery after NEW label #2 is placed on top of original label
with the left edge overlapping the old label . The label is shifted to the right so the upper left QR
code is visible.
NOTE: All photos will be viewed for clarity. If we cannot make out all letters and numbers in their
entirety, the claim will be denied and the work will
must be redone. CHECK YOUR PHOTOS,
RETAKE IF THEY ARE BLURRY OR BLACK AND WHITE AT ALL!

Repair completed
Page 2 of 12

REPAIR PROCEDURE
SPECIAL SERVICE PROGRAM
SSPE1
Customer Personal Items: If personal belongings need to be removed from vehicle
interior or trunk area, please remember to neatly replace any customer items in the
same location after the repair is completed. If items need to be removed, please
kindly ask the customer to remove prior to beginning work on the vehicle.
Paint or other d amage to interior or exterior: Care should be taken, and protective cover(s) used
when working on any Mazda vehicle. Damage to any components, interior trim, vehicle accessories,
body panels and paint will not be reimbursed by Mazda (
including OEM or aftermarket) . All of
these items above could delay repairs, compromise safety, as well as negatively affect the customer
experience and Mazda dealer -customer relationship.

Tools Required:
(1)
(2)
(3)

No metal tools are to be used to remove the B-Pillar label.
Small, flat, plastic or non -metal scraper or spatula (shop supply)
Isopropol Alc ohol or label remover chemical (shop supply)
Clean shop cloth or microfiber towel (shop supply)

Parts Information
Description
Label Kit (2 identical labels)
ONE: B -Pillar, TWO: Hybrid
Battery

Part Number

Quantity

Note

NONE

1

Obtain in Mazda eStore

Campaign Completion Label

9999 -95 -065A -06

1 order=50
labels

Obtain in Mazda eStore

CHECK FOR TWO (2) LABELS
WILL BE IN THIS BAG, SEE
PHOTO NEXT PAGE

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REPAIR PROCEDURE
SPECIAL SERVICE PROGRAM
SSPE1
There will be two (2) identical labels in the plastic bag . They may be stuck together.
DO NOT PROCEED WITH REPAIR UNLESS THERE ARE TWO LABELS.

---------- END OF SECTION A----------

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REPAIR PROCEDURE
SPECIAL SERVICE PROGRAM
SSPE1

B. Repair Procedure
BEFORE REPAIRING
– ORDER PARTS FROM ESTORE. FOLLOW STEPS IN THE WARRANTY
INFORMATION TO ORDER FROM “CAMPAIGNS” in ESTORE
. PLEASE DOUBLE CHECK THAT THE
VIN MATCHES BEFORE LEAVING YOUR PARTS COUNTER
.
LOST OR DAMAGED LABEL: IF YOU MISPLACED OR DAMAGED A LABEL, FILL OUT DEALER
SPECIAL
SERVICE PROGRAM HELP ON ONEMAZDA WITH A PHOTO OF THE DAMAGE AND REASON. IF
MISSING EXPLAIN REASON WHY LABEL WAS LOST.
1. Verify that the VIN stamped on the floor
matches the VIN on new correct two Battery
label s.

Floor VIN

2. Verify that alphanumeric characters (1) to
(8) on original battery label attached to
B-pillar are same as those on new correct
two battery label. No check is needed for
the QR code . If any information from boxes
1 through 8 does not match the new labels
you received, contact Dealer Special Service
Program Help

N ew correct battery label /

O riginal Battery Label

O riginal Battery Label
(1)

QR
Code

(2)

(3)

(4)

(5)
(6)

)
(7)
)
(8)

QR
Code

)

(1)
(2)
(3)
(4)

VIN
MINIMUM VOLTAGE
BATTERY PACK WEIGHT
BATTERY PACK CAPACITY

(5)
(6)
(7)
(8)

BATTERY PACK PART NUMBER
CHEMISTRY IDENTIFITER
BATTERY ID
DATE OF BATTERY MANUFACTURE
Page 5 of 12

REPAIR PROCEDURE
SPECIAL SERVICE PROGRAM
SSPE1
[ B-Pillar Battery Label placement SECTION ]
1. Remove Battery Label attached to the following location .
NOTE: Before removing Battey Label , clean and degreas e body surface to prevent scratches
using a clean shop cloth or microfiber cloth . *Cleaning area is in light blue:
(1)

Cleaning area

Battery La bel

a. Check the battery label (affected VIN)
attached to the vehicle.
b. Peel off Battery Label (DO NOT
DISCARD THE OLD LABEL, IT WILL BE
REQUIRED IN A PHOTO)
1) Insert common plastic scraper or spatula
between top edge of Label and body .
2) Use a tool to peel off label by pinching it
with your fingers.
3) Hold label with your fingers and peel it off.

Scraper or Spatula
1)

Battery Label

2.

Clean the surface vehicle body where the
Battery Label was attached.
a. Apply parts cleaner( main ingredient : e thanol , isopropyl alcohol ) to a microfiber cloth .
b. Clean the body surface where the Battery Label was attached (remove residue 100%)

3.

Install one Battery Label on B -Pillar
Page 6 of 12

REPAIR PROCEDURE
SPECIAL SERVICE PROGRAM
SSPE1
CAUTION : Do not touch the label adhesive before applying.
a.

Attach battery label so that edge line is parallel (//) to end of curve line as shown in the
figure below. NOTE: make sure to place approximately distances as below.

Horizontal
center position
Approx. 1.8 inch

//

Approx. 1.6 inch
a.

Approx. 1.6 inch

4.

//

PHOTO #1 – Installation of NEW label on B -Pillar
➢ Take a picture of the area where the new Battery Label was placed .
NOTE : The printed contents (VIN and QR
code) on the photographed battery
SAMPLE
label must be readable .
Correct new Battery
Label

NEW LABEL : QR CODES
MUST BE VISIBLE

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REPAIR PROCEDURE
SPECIAL SERVICE PROGRAM
SSPE1
PHOTO #2 example: OLD and NEW label – clear photo – do not use black & white or pdf.

NEW LABEL : QR CODES
MUST BE VISIBLE
OLD LABEL : QR CODES
MUST BE VISIBLE

[ Hybrid Battery NEW Label placement on top of original label
SECTION ]
5. Remove the rear seat cushion according to procedure in
Workshop Manual. (See REAR SEAT
CUSHION REMOVAL/INSTALLATION.)
6.

Use a microfiber cloth to clean and degrease the area around the
*Cleaning area is light blue as follows:

Battery label surface.

Battery Label

Cleaning area

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REPAIR PROCEDURE
SPECIAL SERVICE PROGRAM
SSPE1
7.

Attach NEW Battery label on top of original Battery label as shown in the diagram below.
CAUTION : Do not touch the label adhesive before applying.

a.

Do not remove the old label.
Attach the NEW label approx imately 1 inch to the
right OVERLAPPING the old label . T he left edges of the original label will be visible
(SEE PHOTO #3 EXAMPLE BELOW FOR PLACEMENT ). The start of the new label is
about ¼” to the right of the bar.

within approx. 1 inch

Correct new Battery Label

a.

O riginal Battery Label

8.

PHOTO #3 – NEW label o n top of Hybrid Battery
➢

Take a picture of the area where the NEW Battery Label is p laced .
NOTE : The printed contents ( VIN and
bottom right QR code ) on the
SAMPLE
photographed battery label must be
readable .
Correct new Battery Label

Page 9 of 12

REPAIR PROCEDURE
SPECIAL SERVICE PROGRAM
SSPE1

PHOTO # 3 example: Existing label – clear photo – do not use black & white or pdf

NEW LABEL : QR CODES
MUST BE VISIBLE

LEFT EDGE OF NEW LABEL.
THE
ENTIRE NEW LABEL MUST BE VISIBLE
AND OVERLAPPING THE OLD LABEL

9. Install the rear seat cushion according to procedure in Workshop Manual.
CUSHION REMOVAL/INSTALLATION.)

(See REAR SEAT

NO GOOD - UNACCEPTABLE PHOTOS
– IF ANY OF YOUR PHOTO S ARE SIMILAR TO
BELOW, YOUR CLAIM WILL NOT BE PAID AND THE VEHICLE WILL NEED TO RETURN
FOR A RE -REPAIR AND NEW LABELS ADDED AT THE DEALER EXPENSE
WITH GREAT
CUSTOMER INCONVENIENCE .
BATTERY - PHOTO IS CUT OFF

- UNACCEPTABLE

LABEL IS ON TOP OF OTHER LABEL, CANNOT READ QR CODES

- UNACCEPTABLE

Page 10 of 12

REPAIR PROCEDURE
SPECIAL SERVICE PROGRAM
SSPE1
BLURRY AND OFF CENTER

- UNACCEPTABLE

UNACCEPTABLE

CANNOT READ QR CODES, TOO CLOSE

- UNACCEPTABLE

---------- END OF SECTION B

---------Page 11 of 12

REPAIR PROCEDURE
SPECIAL SERVICE PROGRAM
SSPE1

GO TO SECTION C. CAMPAIGN LABEL INSTALLATION
C. Campaign Label Installation
1.

Fill out a Black “Campaign Label” (9999
-95 -055A -06) with Campaign #: “ SSPE1 ”,
your dealer code, and the repair date.
It is OK to bundle multiple campaigns on
one label as long as each campaign is legible as Mazda vehicles may have more
than 1 campaign. Use more than one label if necessary.

2.

Affix it to the hood as shown. If you cannot place the label here, the radiator
support, firewall or driver door jamb are acceptable locations:

END OF REPAIR PROCEDURE

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