CAMPAIGN
BULLETIN

SERVICE CAMPAIGN

LEAF Lithium - ion Battery
Post - Remedy Program
Dealer Notification
Reference: Lithium - ion Battery
Date: June 2 , 202 6
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Affected
SERVICE COMM
Models/Years:
Population:
Activation date:
20 19- 202 2 LEAF (ZE1 )
* Eligibility will appear

44,781

*

Stop Sale
In Effect

NO

June 2 , 202 6

in Service Comm

*****Dealer Announcement*****
Nissan is committed to delivering the highest levels of product quality and customer satisfaction. In
support of this commitment, Nissan is implementing a Lithium
- ion Battery Post - Remedy Program for
certain Model Year 2019 –2022 Nissan LEAF vehicles that we
re previously remedied under voluntary safety
recall campaigns R24B2 and R25C8.
As a reminder, campaigns R24B2 and R25C8 addressed a potential risk of battery fire that could occur
during Level 3 (CHAdeMO) Quick Charging. The remedy involved a software update designed to
battery State - of - Charge (SOC) fluctuation detection
. In rare cases, a Diagnostic Trouble Code (DTC)
associated with SOC fluctuation may be detected after the remedy has been performed and the vehicle
returned to the customer.

improve

To provide additional customer assurance regarding the long
- term effectiveness of the remedy, Nissan is
offering a Post - Remedy Program. Under this program, if a SOC fluctuation
- related DTC is confirmed within
twelve (12) months from the date the remedy sof
tware update was completed, the customer will be
eligible for further support.
Upon dealer diagnosis and confirmation of the applicable SOC fluctuation DTC:
• Nissan will arrange for Lithium
- ion battery replacement
free of charge , or
• If a replacement battery is not available, Nissan will initiate the process to offer vehicle repurchase
at an amount exceeding the Kelley Blue Book (KBB) Private Party value.
The above available
remedy is available fo
r all MY19 - 22 LEAFs regardless of mileage and whether the
Lithium - Ion Battery Coverage under the New Electric Vehicle Limited Warranty is still in effect
. Dealers
must follow standard diagnostic procedures to confirm the condition prior to escalation. Once confirmed,
Nissan will provide directions on next steps, including coordination of battery replacement or initiation of
the repurchase process.
***** What Dealers Should Do *****
1.

Verify if vehicles are eligible for this
Service Comm .

Post - Remedy Program

LITHIUM - ION BATTERY

using the

warranty extension page of

POST - REMEDY PROGRAM

| Original Document

2.

If a customer contacts the dealer with a
Lithium - ion Battery concern in an owned or leased
vehicle, dealers should
first confirm that voluntary safety recall campaign PNC R2
4B2 or R25 C8
has already been completed for the customer’s vehicle and then
use the ESM to diagnose the
root cause of the customer concern and identify the correct repair to resolve the customer
concerns.
NOTE: Dealers will need to follow the warranty process and obtain pre
- approval when the
re pair cost exceeds a Dealer’s Claims Administration/Authorization Limits (DCAL)
.

3.

The service department should submit the applicable warranty claim for the action performed.

NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.

Is this a recall?

A.

No, this is not a recall. This is a post
- remedy program designed to
ensure customer s receive the
recall remedies associated with R24B2 and R25C8
if the SOC DTC occurs within 12 months of the
installation of the recall remedy
software.

Q.

How long is the

A.

If the SOC DTC occurs within 12 months of the installation of the recall remedy software, Nissan will
arrange for battery replacement, free of charge, or if a battery replacement is unavailable,
will initiate the process to offer vehicle repurchase at an amount exceeding the Kelley Blue Book
(KBB) Private Party value.

Post - Remedy Program

?

Q.

What is the reason for this

A.

C ampaigns R24B2 and R25C8 addressed a potential risk of battery fire that could occur during
Level 3 (CHAdeMO) Quick Charging. The remedy involved a software update designed to improve
battery SOC fluctuation detection. In rare cases, a DTC associated with
SOC fluctuation may be
detected after the remedy has been performed and the vehicle returned to the customer.

Q.

If my Lithium - ion Battery is

A.

If the battery is replaced, it will be covered by a 12
- month/12,000 - mile warranty from the date
installation . However, if the replacement battery was installed during the New Vehicle Limited
Warranty period, the warranty on the replacement battery will extend through, and will not end
before, the end of
the original battery warranty.

Page 2 of 4

Post - Remedy Program

Nissan

?

replaced, what are the new terms of the warranty?

LITHIUM - ION BATTERY POST

- REMEDY PROGRAM

of

| Original Document

Q.

Do owners need to take any action for this

A.

No action is required . Any MY19 - 22 LEAFS with the recall remedy software installed will
for this Post - Remedy Program
. Owner s will receive a letter , which should be kept
alongside the owner’s manual for future reference
.

Q.

What will the

A.

To provide additional customer assurance regarding the long
- term effectiveness of the remedy,
Nissan is offering a Post
- Remedy Program. Under this program, if a SOC fluctuation
- related DTC is
confirmed within twelve (12) months from the date the remedy sof
tware update was completed,
the customer will be eligible for further support.

Post - Remedy Program

Post - Remedy Program

?
be eligible
in their glovebox

cover ?

Upon dealer diagnosis and confirmation of the applicable SOC fluctuation DTC:
• Nissan will arrange for Lithium
- ion battery replacement, or
• If a replacement battery is not available, Nissan will initiate the process to offer vehicle
repurchase at an amount exceeding the Kelley Blue Book (KBB) Private Party value.
The above available remedy is available for all MY19
- 22 LEAFs with the recall remedy software
installed regardless of mileage and whether the
Lithium - Ion Battery Coverage under the New
Electric Vehicle Limited Warranty is still in effect.
All original terms, conditions, limitations, and
exclusions outlined in the New Electric Vehicle Limited Warranty continue to apply.

Q.

Are parts readily available?

A.

Battery supply is extremely limited. Where the dealer is unable to replace the battery, Nissan will
contact the customer to initiate an offer to repurchase the vehicle
.

Q.

When will vehicle owners be notified of this

A.

Nissan will begin notifying eligible owners

Q.

How can a dealer identify vehicles eligible for the

A.

Dealers can

Q.

I did not receive a

letter; how can I tell if my vehicle is affected?

A.

Dealers can use the
program .

vehicle identification number (VIN)

Q.

Is my vehicle safe to drive?

A.

Customers who have already received

Page 3 of 4

check the VIN in

Post - Remedy Program
in June 2026

?

via U.S. Mail.

Post - Remedy Program

?

Service Comm for eligibility.

the remedy

to check if your vehicle is

eligible for this

for voluntary safety recall campaign PNC

LITHIUM - ION BATTERY POST

- REMEDY PROGRAM

| Original Document

R24B2 or R25C8 are encouraged to resume using Level 3 quick charging
. If the updated software
detects an SOC fluctuation, the system will record a specific EV battery DTC and the warning
message “Service EV System: Power Reduced” will display on
the vehicle’s information screen. To
ensure safety, the software will prevent
the vehicle from recharging or restarting.
Customers
should contact an authorized Nissan dealer immediately for diagnosis.

Q.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

A.

The remedy software installed on
the vehicle for the voluntary safety recall campaign R24B2 or
R25C8 is designed to detect the condition subject to the recall.
If the DTC related to SOC
fluctuation appears within twelve (12) months after the remedy software installation,
the customer
will be eligible for a battery replacement, or if a battery is not available a vehicle repurchase will be
offered to the customer , even if the Lithium - Ion Battery Coverage under the New Electric Vehicle
Limited Warranty period has expired.

Q.

Is this Post - Remedy Program

A.

Yes. Customers should
future reference.

Q.

Will a rental vehicle be provided while the dealer is servicing the vehicle
Battery concern ?

A.

If rental is requested, dealers are to follow the Assurance Products Resource Manual (APRM) 2.2:
Goodwill Rental Guidelines for rental coverage during repairs.

Q.

Will I have to take my vehicle back to the selling dealer to have the service performed?

A.

No, any authorized Nissan dealer

Q.

What is the production range for vehicles subject to this warranty extension?

A.

The potentially affected vehicles in the United States are as follows:

transferable?

place this letter in

the v ehicle’s glovebox alongside

the owner’s manual for

for a Lithium - ion

can perform this service .

Make/Model

Dates of Manufacture

2019- 20 22 LEAF (ZE1 )

8 /2 9/2018 to 5/ 3/20 22

Revision History:
Date
June 2 , 202 6

Page 4 of 4

Announcement
Original Document

Purpose
Post - Remedy Program

LITHIUM - ION BATTERY POST

- REMEDY PROGRAM

| Original Document