Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

June 2, 2026
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Recommended Repair Prior to Sale
Customer Satisfaction Program 25B33
Certain 2023-2025 Model Year Escape and Corsair, 2024-2025 Model Year
Nautilus, 2025-2026 Model Year Bronco Sport and 2025 Model Year Maverick
Vehicles Equipped with an Engine Block Heater System
Block Heater Replacement

REF:

Customer Satisfaction Program 25B33 - Advance Notice
Dated: September 11, 2025

REF:

Safety Recall 25S52 – Supplement #2
Dated: June 1, 2026

PROGRAM TERMS
This program will be in effect through June 30, 2027. There is no mileage limit for this program.
AFFECTED VEHICLES (U.S. Population Of Affected Vehicles (4,274):
Vehicle

Model Year

Assembly Plant

Build Date Range

2025

Hermosillo

March 7, 2024 through May 7, 2025

2026

Hermosillo

June 16, 2025 through February 9, 2026

Escape

2023 - 2025

Louisville

June 29, 2022 through May 7, 2025

Nautilus

2024 - 2025

Hangzhou

April 13, 2023 through June 3, 2025

Maverick

2025

Hermosillo

April 11, 2024 through November 3, 2025

Corsair

2023-2025

Louisville

July 1, 2020 through May 7, 2025

Bronco Sport

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
The affected vehicles had their engine block heater element removed and the power cable stored in
the trunk under Safety Recall 25S52.
SERVICE ACTION
Dealers are to install a new block heater element and inspect the power cable for any damage. If
damage to the cable is found, dealers are to replace the cable. This service must be performed on all
affected vehicles at no charge to the vehicle owner.

 Copyright 2026 Ford Motor Company

FSA PROGRAM OPTIONS
Program Option

Eligibility

Comments

Mobile Repair

No

See Mobile Service Repair Assessment
Level section below, if applicable.

Over-the-Air (OTA)
Update

No

See Over-The-Air (OTA) Updates section
of the FSA Policy Document, if applicable.

Rentals

No

See the Rental Vehicles section below, if
applicable.

Alternative
Transportation Available

No

See Alternate Transportation section in
the FSA Policy Document.

Pickup & Delivery (PDL)

Yes

See Pickup & Delivery section in the FSA
Policy document.

Towing

No

See Towing section below, if applicable.

Essential Special Service
Tools (ESST)

No

See Technical Instructions and/or
Workshop Manual (WSM) as needed.

Administrative Allowance

No

See Administrative Allowance section in
FSA Policy Document, and if applicable,
Labor Allowances table below.

Owner Refunds

No

See Owner Refunds section below, if
applicable.

Photo Submission

No

See Repair Photo Submission section
below, if applicable.

Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 8, 2026 or sooner. Dealers should repair
any affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
ATTACHMENTS
• Technical Instructions
• Owner Notification Letters
• Vehicle Pickup & Delivery Record
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
•

FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx

 Copyright 2026 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 25B33

Administrative Information
Page 1 of 2

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair (MRA5)
OASIS ACTIVATION
OASIS will be activated on June 2, 2026.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on June 2, 2026.
Owner names and addresses will be available by June 26, 2026.
Note: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
•
•

•
•

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

STOCK VEHICLES
•
•

Correct all affected units in your new vehicle inventory before delivery.
If OASIS is activated, identify and correct any affected vehicles in your used vehicle inventory.

BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 25B33

Administrative Information
Page 2 of 2

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will be rejected, and the claim will not be paid if the repairing technician
is not certified in STST Competency 10 FSA. See EFC15936 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 25B33
 Customer Concern Code (CCC): L87
 Condition Code (CC): 42
 Causal Part Number: 6A051, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supplies: Includes allowance for topping off coolant if
needed. Submit on the same line as the repair.
o Program Code: 25B33
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $3.00

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 25B33
LABOR ALLOWANCES
Note: Only one labor operation may be claimed from this table. (Additional supplemental labor
operations may be claimed from the Supplemental Labor Allowances table.)
Labor Time
Labor
Description
Operation
Hour(s)
Nautilus
Replace the block heater element and reinstall the power cable
• Includes time for inspecting the power cable.
• Includes filling and bleeding cooling system.
This labor operation code closes the FSA.

25B33B

1.5

Bronco Sport 2.0L Engine, Maverick
Replace the block heater element and reinstall the power cable
• Includes time for inspecting the power cable.
• Includes filling and bleeding cooling system.
This labor operation code closes the FSA.

MT25B33C

Up to 1.5

Bronco Sport 1.5L Engine, Corsair, Escape
Replace the block heater element and reinstall the power cable
• Includes time for inspecting the power cable.
• Includes filling and bleeding cooling system.
This labor operation code closes the FSA.

MT25B33D

Up to 1.8

SUPPLEMENTAL LABOR ALLOWANCES These labor operation codes DO NOT close the FSA.
Note: Claim any relevant supplemental labor operations in addition to the primary labor operation.
Labor
Operation

Labor Time
Hour(s)

Lincoln Vehicle Pick-Up & Delivery Allowance: Only vehicles
outside of Lincoln Pick-Up & Delivery contract coverage of 4
years/50,000 miles for dealers NOT participating in the 2025
Remote Experience Program.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

25B33LL

0.5 Hours

Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2025 Remote Experience
Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

25B33PP

0.5 Hours

Description

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 25B33
PARTS REQUIREMENTS / ORDERING INFORMATION
To place an order for the S2TZ-6A051-A Block Heater, submit an Enhanced Order Entry (formerly
Special Parts Order Process) order in the DOW system. SSSC contact is not required to order KCoded parts on this program. More information can be found in EFC 15482.
Service Part
Number

Claim
Quantity

Package Order
Quantity

Number in
Package

Description

S2TZ-6A051-A

1

1

1

Block Heater

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Please refer to the FSA Policy Document for any and all questions on parts.
EXCESS STOCK RETURN
Please refer to the FSA Policy Document for any and all questions on parts.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Please refer to the FSA Policy Document for any and all questions on parts.

 Copyright 2026 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 25B33

CERTAIN 2023-2025 MODEL YEAR ESCAPE AND CORSAIR, 2024-2025 MODEL
YEAR NAUTILUS, 2025-2026 MODEL YEAR BRONCO SPORT AND 2025 MODEL
YEAR MAVERICK VEHICLES EQUIPPED WITH AN ENGINE BLOCK HEATER
SYSTEM — BLOCK HEATER ELEMENT REPLACEMENT
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC) 15936 for more

details.
1. Remove the vehicle's engine block heater power cable from the trunk compartment. Unwrap the engine
block heater power cable from storage.
2. Inspect the engine block heater power cable for the following concerns. See Figure 1.
• Were any of the concerns below present on the engine block heater power cable?
◦ Connector damage (e.g., cracked, charred and/or degraded silicone).
◦ Presence of moisture or coolant contamination.
◦ Oxidized or corroded terminals.
◦ External cable insulation damage (e.g., cuts, abrasions, and/or pinched areas).
◦ Evidence of thermal deformation (melted insulation).
◦ Damaged or missing wiring retainers (verify integrity and replace as needed).

Yes (Concern Found)
• The cable has failed.
• Order a new engine block heater power cable through normal order processing
channels. Special Service Support Center (SSSC) approval not required.
• Proceed to Step 4.
No (No Concern Found)
• The cable has passed.
• Proceed to Step 3.

3. Perform a continuity and resistance test using a digital multimeter to identify internal opens or shorts.
Was resistance greater than 1 ohm?

Yes (Concern Found)
• The cable has failed.
• Order a new engine block heater power cable.
• Proceed to the next step.
No (No Concern Found)
• The cable has passed.
• Proceed to the next step.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2026

TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 25B33

FAIL

PASS

25126A

FIGURE 1
4. Drain the cooling system. Follow the Workshop Manual (WSM) procedures in Section 303-03.
5. Remove the threaded plug from the engine block heater location. Then, install a new engine block
heater and the engine block heater power cable. Follow the WSM procedures in Section 303-03.
6. Fill and bleed the cooling system. Follow the WSM procedures in Section 303-03.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested to

be returned to Ford, all parts replaced under this FSA must be scrapped in