Loading...

NHTSA ID Number: 11034197

Manufacturer Communication Number: A26-032

TSB/Document Date: 2026-07-01


Summary

Service Bulletin - Certain 2024 Prologue vehicles may have improperly installed or missing cavity plugs from the rear chassis harness electrical connector.


2

BEV POI Oil Type PZ

38899-REV-A01

1

REQUIRED MATERIALS
Part Name

Part Number

Quantity

Electrical Contact Cleaner

Commercially available

1

Tool Name

Tool Number

Quantity

Mahle A/C Machine

RTIACX2282

1

A/C Oil Injector

07-J-45037

1

R1234yf A/C Oil Injector Hose

07-GE-50745

1

TOOL INFORMATION

Page 4 of 20

INSPECTION / REPAIR PROCEDURE
1. Disconnect the 12-volt battery. See Battery Negative Cable Disconnection and Connection.
2. Raise the vehicle. See Lifting and Jacking the Vehicle.
3. Remove the underbody rear air rear deflector. Refer to steps 2–6 of the Removal Procedure in Underbody Rear Air
Rear Deflector – Rear.
4. Locate the body wiring harness to chassis harness connector at the right-rear underside of the vehicle.

5. Disconnect the connector by releasing the red lock tab (A) on the connector, then rotate the release arm (B).

Page 5 of 20

6. Inspect both connectors for corrosion on the connector terminals.

Is corrosion present on the connector terminals?
YES – Use electrical contact cleaner to remove the surface corrosion, then go to step 7.

Do not use brake or fuel system cleaners as they can damage the connectors.
NOTE: Corrosion on the body harness connector is not expected.
NO – Go to step 8.
7. Was the corrosion successfully removed?
YES – Go to step 8.
NO – Take detailed photos clearly showing presence of corrosion on one or both of the connectors. Then, go to
PARTS INFORMATION to submit a request for the chassis harness, body harness, or both. Once the
harness(es) request is approved and shipped, go to the BODY / CHASSIS HARNESS REPLACEMENT
instructions.
8. Remove the plastic cover from the harness connector.
8.1 Cut off the wire tie securing the cover to the harness.

Page 6 of 20

8.2 Insert a flat-tipped screwdriver to release the cover lock, then remove the cover.

9

If the large cavity plugs are in place but sitting above the connector body (not fully seated), use a flat screwdriver and
push the cavity plug in until it is fully seated and sitting below the connector.
Cavity Plug Not Fully Seated

Cavity Plug Properly Seated

10 If either of the two large cavity plugs are missing, install a new cavity plug so that it sits flush with the connector body.

11 Reinstall the connector cover onto the connector body and secure it with a new wire tie.
12 Reconnect the harness connectors and return the harness to its original location.
13 Reinstall the underbody rear air rear deflector - rear. Do steps 1–5 of the Installation Procedure in Underbody Rear Air
Rear Deflector – Rear.
14 Lower the vehicle.
15 Connect the 12-volt battery. See Battery Negative Cable Disconnection and Connection.
16 Clear all DTCs.

Page 7 of 20

BODY / CHASSIS HARNESS REPLACEMENT
IMPORTANT: Complete the repair by following all designated steps in the referenced hyperlinks.
Replacing the Chassis Harness
NOTE: Only replace the chassis harness if the corrosion on the chassis harness terminals cannot be removed with
electrical contact cleaner.
1. Before replacing the chassis harness, take clear photos of the corrosion on the chassis harness connector. These
photos must be submitted with the warranty claim.
2. Disconnect connectors (1) and (2) from the rear electric drive transmission module, then remove the wiring harness
retainers (3).

3. Disconnect the forward lighting leveling position sensor connector (1) and the rear wheel speed sensor connectors (2),
then remove the wiring harness retainers (3, 4, 5).

Page 8 of 20

4. Remove the wiring harness retainers (1. 2, 3, 4, 5), then remove the rear chassis wiring harness (6).

5. Install the new harness in the reverse order of removal.
6. Reconnect the harness connector and return the harness connector to its original location.
7. Reinstall the underbody rear air rear deflector - rear. Do steps 1–5 of the Installation Procedure in Underbody Rear Air
Rear Deflector – Rear.
8. Lower the vehicle.
9. Connect the 12-volt battery. See Battery Negative Cable Disconnection and Connection.
10. Clear all DTCs.

Page 9 of 20

Replacing the Body Harness
NOTE:
• Only replace the body harness if the corrosion on the body harness terminals cannot be removed with the electrical
cleaner.
• Refer to PARTS INFORMATION for a list of parts that must be replaced during the body harness replacement.

Interior trim panels are attached to the body structure using metal clips. Pulling on the panel can result in damage to
the clips or interior panels.

To reduce the risk of damaging the mounting clips or the panels, use a suitable trim/clip removal tool to release the clip
from the body structure.
Panel Removal Tip:
1. Slide the trim/clip tool between where the
trim panel is secured to the body structure.

2. Gently twist the trim/clip tool to release
the metal clip from the body structure.

TIP: Make sure Techline Connect is up to date before proceeding with this repair.
1. Connect the 12-volt battery. See Battery Negative Cable Disconnection and Connection.

Page 10 of 20

2. Recover the refrigerant:
2.1 Launch the Techline Connect service diagnostic tool to open the system valves. Select the K16 Battery Energy
control module scan tool function.
2.2 Select GDS2.

2.3 Select Module Diagnostics.

Page 11 of 20

2.4 Select Battery Energy Control Module.

2.5 Select Control Functions.

2.6 Select Air Conditioning Refrigerant Evacuation and Service Fill Request.

Page 12 of 20

2.7 Select Start.

2.8 Once the valves are open, start recovering the refrigerant.

2.9 Recover the refrigerant using the Mahle machine only, (T/N RTIACX2282). For more information refer to
Refrigerant Recovery and Recharging.
NOTE:
• Do not use the Robinair Machine, it will not output the correct information for recovered POE oil.
• Record the exact amount of refrigerant oil recovered from the vehicle as the same amount of oil recovered will
be needed to recharge the system. Refer to Job Aid Prologue A/C Diagnosis and Leak Check.
3. Unbolt the front seats, removal step 2 only in Front Seat Removal and Installation.
NOTE: Do not disconnect the power seat harness connectors at this time.
4. Disable the SIR system using the negative battery cable method. See SIR Disabling and Enabling.
5. Remove the battery tray. See Battery Tray Replacement.
6. Disable the High Voltage system. See High Voltage Disabling.
7. Remove the right-side front floor carpet panel. See Front Floor Panel Carpet Replacement – Right Side.
8. Remove the left-side front floor carpet panel. See Front Floor Panel Carpet Replacement – Left Side.
9. Remove the rear seat. See Rear Seat Removal and Installation.

Page 13 of 20

10. Remove the rear floor panel carpet (1).

11. Remove the headliner,

With Sunroof - See Headlining Trim Panel Replacement

Without Sunroof – See Headlining Trim Panel Replacement

12. Remove the liftgate lower trim finish panel. See Liftgate Lower Trim Finish Panel Replacement.
13. Remove the headlamps. See Front Headlamp Replacement.
14. Remove the instrument panel assembly:
14.1 Do Removal Procedure steps 2 - 3 and 5 - 81 of the Instrument Panel Assembly Replacement:
NOTE: Do not do steps 4 or 82-90, the instrument panel will be removed as an assembly.

With Heated Steering Wheel – See Instrument Panel Assembly Replacement (With KI3).

Without Heated Steering Wheel - See Instrument Panel Assembly Replacement (Without KI3).

During the removal of the turn signal switch on step 69, there are two spring tabs securing the turn signal switch
to the steering column. Gently pry the spring tabs until the turn signal switch releases from the steering column
with light pressure. Excessive pressure can break the spring tabs. If the tabs break the turn signal switch must
be replaced.

Page 14 of 20

14.2 Disconnect the harness connectors and remove the harness grounds (1) at the kick panels and A-pillars to allow
the instrument panel to be removed.

Page 15 of 20

14.3 Make sure this left side harness (A) and its connectors (B) are removed before removing the instrument panel.

14.3 Do steps 1 – 18 of Windshield Wiper System Module Replacement.
NOTE: Do not do steps 19 – 21.
14.4 Do Removal Procedure steps 7, 9, and-10 of Instrument Panel Removal and Installation.
NOTE: Do not do step 8, the instrument panel will be removed as an assembly.

With Heated Steering Wheel – See Instrument Panel Removal and Installation (With KI3).

Without Heated Steering Wheel – See Instrument Panel Removal and Installation (Without KI3).

14.5 Remove the evaporator and blower module mounting bolts (A).

Page 16 of 20

14.6 Disconnect the refrigerant auxiliary pipe from the receiver dehydrator and the evaporator and blower module.
14.6.1 Do steps 14 – 35 of Heater and Air Conditioning Evaporator and Blower Module Refrigerant Auxiliary
Pipe Replacement.
14.6.2 Move the auxiliary pipe towards the driver’s side of the engine compartment to provide needed
clearance for the wiring harness removal and installation.

14.6.3 Disconnect the refrigerant pipe (A) from the refrigerant flow valve and discard the seal.
NOTE: Leave the remaining refrigerant lines connected to the refrigerant flow valves.

Page 17 of 20

14.6.4 Remove the refrigerant flow valve bracket bolts (A).

14.6.5 Remove the refrigerant pipe. Do steps 19 – 37 of Heater and Air Conditioning Evaporator and Blower
Module Refrigerant Pipe Replacement.
14.7 Remove the receiver and dryer tube bolt (1) to allow the tube (2) to be moved for more clearance for the wiring
harness removal and installation.

14.8 Do Removal Procedure steps 20 – 36 of Heater and Air Conditioning Evaporator and Blower Module Refrigerant
Pipe Replacement to disconnect the refrigerant pipe from the receiver dehydrator and the evaporator and blower
module.

Page 18 of 20

14.9 With the aid of an assistant, lift the instrument panel assembly up and rearward to release the assembly off the
locating pins, then remove it from the vehicle.

15. Remove the body wiring harness. Use Harness Routing Views as a reference.
TIPS:

Before removing the wiring harness, take photos to use as a reference during the new wiring harness installation.

Marking the old harness before removal can help as a reference with proper harness location during assembly.

16. Install the new body wiring harness.
17. With the aid of an assistant, install the instrument panel:
17.1 Install the new A/C evaporator seals before installing the instrument panel.
17.2 Install the instrument panel so that it is resting on the H pillar tie bar studs, but not fully seated (This provides
needed clearance to install the A/C lines to the evaporator).
17.3 From underneath the vehicle, position the A/C lines over their mounting studs.
17.4 Lower the vehicle and complete the installation of the instrument panel.
18. Replace the receiver dehydrator. See Air Conditioning Receiver and Dehydrator Replacement.
19. Reinstall the remaining parts in the reverse order of removal.

Page 19 of 20

20. Connect the 12-volt battery. See Battery Negative Cable Disconnection and Connection.
21. Recharge the refrigerant:
21.1 Use the printout from the Mahle machine to determine how much oil to install.

21.2 Current POE bottles do not have level markings to measure fluid. Use an oil injector and calculate how much oil
to install.
Example: If the system needs 39 mL (1.32 oz), (if your oil measurement is in ounces (oz) convert oz to mL).
• 39 mL x 140 mm = 5460
• 5460 / 120 mL = 45.5 mm
• Measure 45.5 mm from the plunger, which is 39 mL

21.3 Launch the Techline Connect service diagnostic tool to open the system valves.
21.4 Follow the instructions on the Mahle machine screen prompts to add the POE oil and refrigerant back into the
system.
NOTE:
• Use the A/C Oil Injector (T/N 07-J-45037) with the R-1234yf A/C Oil Injector Hose (T/N 07-GE-50745).
• Do not use the HondaeBay logo R-1234yf POE Oil Injector Hose.
• For more information, refer to Refrigerant Recovery and Recharging.
22. Reinstall the underbody rear air rear deflector - rear. Do steps 1–5 of the Installation Procedure in Underbody Rear Air
Rear Deflector – Rear.
23. Reprogram the rear gate control module, do steps 1-3 in Reprogram Control Module in K194 Rear Gate Module:
Programming and Setup.
24. Clear all DTCs. See Diagnostic Repair Verification.
25. Do the liftgate relearn if required. See Liftgate Calibration.
26. Check that the electrical features are operating properly.

Page 20 of 20

12

Bestseller No. 1
600Pcs Heat Shrink Wire Connectors Electrical Kit - Oiojuct Marine Automotive Crimp Terminals Assortment, Waterproof Ring Fork Spade Electrical Butt Connector
  • Oiojuct heat shrink wire connectors are durable and...
  • Easy and Reliable Connection: The wire connector kit...
  • Versatile Application: An electrical connectors kit is...
  • Secure and Waterproof: The heat shrink crimp connectors...
  • Convenient Assortment: The set includes a range of connector...
Bestseller No. 2
TICONN 120Pcs Heat Shrink Wire Connectors, Waterproof Automotive Marine Electrical Terminals Kit, Crimp Connector Assortment, Ring Fork Spade Butt Splices
  • [PREMIUM QUALITY] Thick copper barrel ensures strong secure...
  • [DURABILITY] Each butt, ring and fork terminal features a...
  • [WATERPROOF] Insulation tubing has unique dual-walled...
  • [WIDE APPLICATIONS] Compliant with all electrical standards...
  • [TYPE and SIZE] The connector assortment includes red, blue...

Last update on 2026-06-23 / Affiliate links / Images from Amazon Product Advertising API


 


If the PDF is very large, it may not load in the preview below.

Download PDF [3.27 MB]


Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.

If the TSB PDF does not show, download or view it on the NHTSA Website.

Click on the (+) Plus Sign

Then Click on Associated Document(s)


Search NHTSA Database for Recalls

View Latest Recalls


Search NHTSA Database for Vehicle Investigations

View Latest Vehicle Investigations


Search NHTSA Database for Vehicle Complaints

View Latest Vehicle Complaints


TSB/Document ID: A26-032

Replacement Service Bulletin Number:

MFR Communication Date: 2026-06-26

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ELECTRICAL SYSTEM

MFR Component System:

MFR Component Subsystem:


Previous TSB

Next TSB



THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
108 Reviews
THINKCAR Bidirectional OBD2 Scanner Diagnostic Tool 689BT - All System Scan Tool with Bluetooth 5.0, 3000+ Active Tests,ECU Coding, 34+ Services, FCA, CAN-FD and DoIP, Wireless Update
  • [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
  • Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
  • Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
  • 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
  • Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.

Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API


 

Sale
XTOOL D7S Bidirectional Scan Tool, 2026 AI-Assisted OBD2 Scanner Diagnostic Tool with FCA AutoAuth, All System Car Scanner, 39+ Resets, ECU C0ding, PMI, Upgrade of D7, Crankshaft Relearn, CAN FD/DoIP
334 Reviews
XTOOL D7S Bidirectional Scan Tool, 2026 AI-Assisted OBD2 Scanner Diagnostic Tool with FCA AutoAuth, All System Car Scanner, 39+ Resets, ECU C0ding, PMI, Upgrade of D7, Crankshaft Relearn, CAN FD/DoIP
  • Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCAeBay logo Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations
  • 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCAeBay logo AutoAuth: Now supports FCAeBay logo SGW module for ChryslereBay logo, for JeepeBay logo, for DodgeeBay logo (2018+), for FiateBay logo (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for FordeBay logo, for LincolneBay logo, and for MazdaeBay logo ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
  • 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
  • Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMWeBay logo, for Benz and offline for BENZ, for MIT, along with PMI functions for FordeBay logo, for MazdaeBay logo, and for LincolneBay logo. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
  • OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently

Last update on 2026-06-30 / Affiliate links / Images from Amazon Product Advertising API


 

2026 BOSSCOMM IF745 Scanner Diagnostic Tool, Check Engine Code Reader with 6 Resets, ABS Bleeder/Oil/EPB/SAS/Throttle/Battery, Scanner Diagnostic Tool for Vehicles, Lifetime Free Update, Auto VIN
  • 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
  • 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
  • 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
  • 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.​
  • 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.

Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API


 


This product presentation was made with AAWP plugin.

Share to...