TECHNICAL SERVICE BULLETIN
Black Center Display Screen Or Black Center Display After Welcome Animation

26-2297
23 June 2026

Model:
Ford
2021-2025 Bronco
2025 Bronco Sport
2023-2026 Escape
2021-2024 Edge
2022-2024 Expedition
2021-2025 F-150
2023-2026 F-Super Duty
2025 Maverick
2024-2025 Mustang
2021-2025 Mustang Mach-E
2025-2026 Mustang GTD
2024-2025 Ranger
Lincoln
2023-2026 Corsair
2021-2023 Nautilus
2022-2024 Navigator
Markets: North American markets only
Issue: Some of the vehicles listed in the model statement above equipped with SYNC4 may experience a blank center display screen or black center display after welcome animation. The rear-view camera will still function when shifting
the vehicle to reverse under these conditions.
Action: For vehicles that meet all of the criteria in the Issue and Model statements, follow the Service Procedure to recover the center display screen and reprogram the APIM.
Warranty Status: Warranty coverage limits and policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
Labor Times
Description

Operation No. Time

Confirm The APIM Software Version, Perform APIM Reset Application, Clear User Data And Add The Vehicle Story To The Warranty Claim (Can Be Claimed Alone Or Used With Operations(s) B-E)

262297A

0.5 Hrs

Additional Time To Update APIM Software (Use With Operation A)

262297B

0.8 Hrs

Additional Time To Update GWM Software (Use With Operation A)

262297C

0.5 Hrs

Additional Time To Update TCU Software (Use With Operation A)

262297D

0.1 Hrs

Additional Time To Perform APIM PMI (Use With Operation A)

262297E

0.1 Hrs

Repair/Claim Coding
Causal Part:

14G371

Condition Code: 04

Service Procedure
1. Confirm the APIM CIP software part number.
• Go to PTS.
• Select the Vehicle ID tab and enter the VIN in the corresponding field.
• Go to the Diagnostics section tab > SYNC.
• Note the CIP software part number.
Table 1
CIP software part numbers
RU5T-14G682-AC RU5T-14G682-AN
RU5T-14G682-AD RU5T-14G682-AP
RU5T-14G682-AE RU5T-14G682-AR
RU5T-14G682-AF RU5T-14G682-AS
RU5T-14G682-AG PU5T-14G682-LL
RU5T-14G682-AK PU5T-14G682-LR
RU5T-14G682-AL PU5T-14G682-LV
RU5T-14G682-AM PU5T-14G682-ML
RU5T-14G682-BC PU5T-14G682-MR
RU5T-14G682-BD PU5T-14G682-MV
RU5T-14G682-BE PU5T-14G682-NG
RU5T-14G682-BF PU5T-14G682-NH
RU5T-14G682-BG PU5T-14G682-NM
RU5T-14G682-BL PU5T-14G682-PG
RU5T-14G682-BP PU5T-14G682-PH
RU5T-14G682-BR PU5T-14G682-PM
RU5T-14G682-BS
2. Is the APIM CIP software part number listed in Table 1?
(1). Yes - proceed to Step 3.
(2). No - this article does not apply.
NOTE: Performing the following procedure will clear all customer device pairing and customer settings.
3. Using the latest software level of the FDRS scan tool, download and run the "APIM Reset" application and select the "Clear User Data" option. Was the center display screen operation restored?
(1). Yes - proceed to Step 6.
(2). No - proceed to Step 4.
4. Using FDRS, perform an APIM PMI on the vehicle. During the PMI, when prompted "is the original module installed?" Select "No" to proceed. Was the center display screen operation restored?
(1). Yes - proceed to Step 5.
(2). No - this article does not apply, proceed to normal WSM diagnostics.
5. Check the current APIM CIP. Is the software part number in the vehicle listed in Table 1?
(1). Yes - proceed to Step 6.
(2). No - repair is complete.
NOTE: The time required to complete this procedure varies depending on several factors including the number of module software updates required, available internet bandwidth, USB flash drive variability, and the
potential that CAN flashing software update via the DLC with the FDRS may be required. Use a USB 3.2 Gen 2 or higher flash drive. When performing USB software updates, using high speed USB ports on the laptop is
recommended for faster file transfer. Refer to the WSM, Section 418-01A Module Configuration > General Procedures > Module Programming.
6. Run the "Read The Configuration Data" application in FDRS, located in Toolbox > Multi-Module tab.
7. Is there a software update available for any of the following modules?

APIM
GWM
TCU
(1). Yes - proceed to Step 8.
(2). No - if the current APIM CIP software part number is still listed in the table and there are no modules listed in this step showing an available update, additional support may be required. Perform normal dealer internal escalation
process outside of this article. Proceed to Step 10.
8. Prepare and update the software for the GWM, APIM, and TCU. Refer to WSM, Section 418-01A Module Configuration > General Procedures > Module Programming.
9. Check the current APIM CIP software part number. Is the software part number in the vehicle listed in Table 1?
(1). Yes - proceed to Step 7.
(2). No - proceed to Step 10.
10. Add the vehicle story to the warranty claim to support labor operations selected.
(1). ID the vehicle in PTS.
(2). Under the diagnostics tab select vehicle history.
(3). Select programming date.
(4). Select Story Creator.
(5). Select modules programmed.
(6). Click on Create Story.
(7). Copy Story to warranty comments.

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All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could
assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended
Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede this information
with updates. The most recent information is available through Ford Motor Company's on-line technical resources.