Retailer Notification
DTC Verification: Integrated Charging Control Unit Replacement
June 16, 2026

Document Topic
• Technical Service Bulletin (TSB) 26-EV-004G published on GMA Tech Info

Date
06/16/2026

Warranty Extension Description
Genesis is extending the warranty coverage for the Integrated Charging Control Unit (ICCU) and ICCU fuse to
15 years/180,000 miles from the date of original retail delivery or date of first use (whichever occurs first) and
is valid for original and subsequent owners.

Applicable Vehicles
•
•
•

2023-25MY GV60 (JW1 EV) produced 02/04/2022 – 10/19/2024
o Built by Hyundai Motor Company (“HMC”) – VIN prefix “KMU”
2023-25MY GV70 Electrified (JK1A EV) produced 01/25/2023 – 12/11/2024
o Built by Hyundai Motor Manufacturing Alabama (“HMMA”) – VIN prefix “5NM”)
2023-25MY GV80 Electrified (RG3 EV) produced 02/23/2022 – 08/22/2024
o Built by “HMC” – VIN prefix “KMT”

Perform Recall 025G first if still open: Before this warranty extension is performed, please
ensure that Recall 025G is performed on the vehicle first if it hasn’t been already. Recall 025G
should always be performed first if open on the vehicle.

Repair Information
According to TSB 26-EV-004G, check for an active/stored occurrence of any diagnostic trouble code (DTC) that
requires replacement of the ICCU and replace the ICCU and ICCU fuse if necessary. Some vehicles may have an
active DTC that requires ICCU replacement.
• Recommended Service Technician Level/Requirements: Genesis Specialist (or higher)

Recommended Alternative Transportation:
A Service Valet or CVP 4.0 vehicle may be required based on the repair procedure duration/wait and any
other additional work on the vehicle that may need to be addressed during the guest’s visit.
❖ A Courtesy Vehicle Program (CVP) 4.0 vehicle or Service Valet is expected to be provided to guests.
a. Please note that Service Valet is available to the original/subsequent owner for 3 years/36,000
miles ONLY.
b. A CVP 4.0 Vehicle can be offered with the opportunity for Daily Reimbursement (Please refer to
CVP 4.0 Warranty/Campaign Rental Guidelines).

Other Notes/Recommendations
•
•
•

Please note that this is a warranty extension.
If a guest arrives at the dealer with no appointment scheduled, it is recommended for the dealer to offer
alternative transportation to the guest to verify the guest’s concern.
If a guest schedules an appointment in advance, ensure any appropriate parts, supplies, tools, and
equipment (if applicable) are on hand to perform any related repairs.
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•
•

Always inquire if the guest will have time for an additional service to be performed if they were originally
scheduled for a different service.
Update the guest if the original estimated wait time is exceeded.

Parts Information
•
•

Refer to TSB 26-EV-004G for applicable parts and latest information.
These parts will require a VIN before ordering. Please see TSB for full parts list per model.

Warranty Information
Please note that this is an extended warranty.
• If the affected parts are within the extended period of 15 years/180,000 miles, submit as a campaign
claim type. Any vehicles under 15 years/180,000 miles are covered by this warranty extension,
even if vehicle is within High Voltage Warranty of 10 years/120,000 miles. Do not submit as
warranty.
• Per TSB 26-EV-004G (or latest version) – Please see the latest TSB for the parts and labor
reimbursement per model.
• Digital Documentation:
o Claims are subject to review after submission. Please note that justification will come in the
form an automatically uploaded DTC via GDS e-report at the time of diagnosis. If it found that
the DTC is not uploaded, claim is subject to debit.

Best Practice Checklist
•

Reservation: Has WebDCS been referenced for additional open campaigns or recalls?
 Yes
 No – Please ensure all open campaign(s)/recall(s) are identified and addressed.

•

Readiness: Are all parts, tools, and equipment on-hand and ready to perform the repair procedure?
 Yes
 No – Please ensure the necessary parts, tools, and equipment are on hand before any repair work.

•

Reception: Has the guest provided their authorization to perform repairs?
 Yes
 No – Guest must be consulted and provide approval before proceeding with any repairs on their
vehicle.
➢ Has the guest been informed of the expected repair duration and a timeframe for status updates?
 Yes
 No – Guests are to be informed of estimated repair duration and pick-up times after repairs are
completed.
➢ Has the guest been offered alternative transportation?
 Yes
 No – Guests should be offered alternative transportation if their vehicle needs to be kept
overnight. In addition, a CVP may be required based on the repair procedure duration and any
other additional work on the vehicle that may need to be addressed during the visit.

•

Repair: Does the Technician meet the recommended training requirements to complete this campaign?
 Yes
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
•

No – Please reference the “Repair Information” section on page 1 and ensure a qualified
technician performs the service procedure.

Return: Ensure the guest’s contact information is up-to-date for follow-up conversations regarding their
vehicle’s status.
 Yes
 No – Please ensure the guest’s latest information is accurately recorded in order to provide future
updates.

Q1: What is the issue?
A1: Some vehicles may exhibit a Diagnostic Trouble Code (DTC) that requires an ICCU replacement and if
necessary, the ICCU fuse for DTC P1A9096.
Q2: What are the affected vehicles?
A2: Affected vehicle model years/models include the following:
• 2023-25MY GV60 (JW1 EV) produced 02/04/2022 – 10/19/2024
o Built by Hyundai Motor Company (“HMC”)
• 2023-25MY GV70 Electrified (JK1A EV) produced 01/25/2023 – 12/11/2024
o Built by Hyundai Motor Manufacturing Alabama (“HMMA”)
• 2023-25MY GV80 Electrified (RG3 EV) produced 02/23/2022 – 08/22/2024
o Built by “HMC
Q3: What will be done by the retailer if the vehicle is eligible for the warranty extension and the retailer
confirms the guest’s concern?
A3: The retailer will confirm if there is a DTC code present or not. If there is a DTC code requiring ICCU
replacement, the ICCU will be replaced and if necessary, the ICCU fuse as well depending on the DTC code
found. The repairs will be offered at no cost to the guest if the condition(s) covered by the warranty extension are
confirmed.
Q4: When will affected owners be notified of this warranty extension?
A4: Owners of the subject vehicles are expected to be notified via First Class Mail by July 2026.

Contact Reference:
Please see the following page for commonly referred to contacts. Thank you for your prompt attention to this
important safety matter and continued commitment to our Genesis guests.

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Key Contact Information
Retailer Support
Parts

Contact Information
1-844-436-6455
www.GenesisDealerUSA.com

Description
Parts ordering hotline for retailers

Parts > Mobis Parts Portal
Genesis Special Service Tools [email protected]
(SSTs) Support
Special Service Tools Ordering 1-855-763-6630

Questions or feedback on SSTs
Ordering tools/equipment

[email protected]
Techline

1‐800‐325‐6604

Vehicle Technical Support for Genesis

Warranty HELP Line

1‐877‐446‐2922
[email protected]

Warranty Claim questions for Genesis
Retailers

Warranty Prior Approval (PA)
Center

1‐844-371-3808

Warranty Prior Approval (PA) Center for
Genesis Retailers

Service Lane Technology
(SLT)

[email protected] / 1-866-9846355

[email protected]

Xtime / AutoLoop /
CDK

[email protected] / 1-877-8502010

Assistance with SLT Appointment:
• Appointment / Shop Capacity
Management / Campaign Integration
/ OperationCodes

Customer Support

Contact Information

Description

Genesis Customer Care

1‐844‐340‐9741
customercare@genesis
motorsusa.com
www.genesis.com/us/recall

For Genesis Customer Care,
Connected Services and Roadside
Assistance

1-844-340-9742

Genesis Roadside Assistance

GenesisRecall /Campaign
Website
Genesis Roadside Assistance

Updated information for customers
related to recall and service campaigns

Key Reference Information
Name
Service Valet Appointment Scheduling

Source

Car Care Scheduling (Xtime) - Recall
Appointment Notification

www.GenesisdealerUSA.com > Resources > Document Library >
Services > Service Valet > Xtime Service Valet Settings Guide
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK

Parts – Campaign Parts Management
(CPM) Procedure

As applicable; www.GenesisdealerUSA.com > Resources >
Documents Library > Parts > Campaign Parts Management

Courtesy Vehicle (CVP)Program

www.GenesisdealerUSA.com > Service tab > CVP Fleet Management

Technical Service Bulletin (TSB)

www.GenesisdealerUSA.com > Service tab > Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall /Campaign Website

www.genesis.com/us/recall

NHTSA Website

www.safercar.gov

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Appendix
Document Topic
• Technical Service Bulletin (TSB) 26-EV-004G published on GMA Tech Info

5

Date
06/16/2026