CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Incompatible Spare Tire

FCA US LLC

Reference: 28D
2026 (RU) Chrysler Pacif ica
Template Version 1.8

Revision
0

Edition
May 2026

Detail
Initial Version.

SYMPTOM DESCRIPTION
The spare tire and tire inf lator kit on about 33 of the
above vehicles was mistakenly installed during the
manuf acturing process. The tire is incompatible to the
vehicle.
NOTE: Some vehicles above may have been
identif ied as not involved in this campaign and
theref ore have been excluded f rom this campaign.
IMPORTANT: Some of the involved vehicles may
be in dealer new vehicle inventory. Dealers should
complete this campaign service on these vehicles
before retail delivery. Dealers should also perf orm
this repair on vehicles in used vehicle inventory and
those vehicles in f or service. Involved vehicles can be
determined by using the VIP inquiry process.

R EPAIR T O B E PERFORMED
Remove the spare tire, and tire inf lator kit f rom the
vehicle, drill ½” (12.7mm) into the side wall of the tire
and dispose the spare tire and inf lator kit, in
accordance with your state rules and regulations.
Apply *tire placard label over the existing label.
*NOTE: All involved customer were mailed the tire
placard with the owner letter notification.
1.) To order a replacement Tire Placard Label,
please email the FCA Dealer Estore
[email protected] with “CSN
28D Tire Placard Replacement” in the
Subject Line of your email.
2.) In the body of your email, request an Order
for Part # CSN 28D TPL to be shipped to you
along with your name, Dealership name,
Dealer Code, address, city, state and zip
code along with the VIN(s) for the vehicles
requiring this label.
3.) Once your VIN(s) are validated as part of this
CSN 28D, your label(s) will be shipped in 1-3
business days and will arrive to your
Dealership within 1-7 days after shipping.

Use the f ollowing labor operation numbers and time
allowances:
Labor Description
Number
Hrs
Remove spare tire, inf lator,
drill hole into tire, dispose
and apply tire placard
Provide customer ref und
f or the option $395 (MAX)

22-28-D1-82

0.3hrs

95959595

NOTE: See the Warranty Administration Manual,
Recall Claim Processing Section, for complete
claim processing instructions.

PARTS INFORMATION
No parts required f or this campaign.

PARTS RETURN
Remove the spare tire, and tire inf lator kit f rom the
vehicle, drill ½” (12.7mm) into the side wall of the tire
and dispose the spare tire and inf lator kit, in
accordance with your state rules and regulations.

SPECIAL T OOLS
No special tools required to perf orm this service
procedure.

DEALER NOTIFICATION
To view this notif ication on DealerCONNECT, select
“Global Recall System” on the Service tab, then click
on the description of this notif ication.

Owner Notification and Service
Scheduling
All involved vehicle owners known to FCA are being
notif ied of the service requirement by mail. They are
requested to schedule appointments f or this service
with their dealers. A generic copy of the owner letter
is attached.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

1/4

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Incompatible Spare Tire

FCA US LLC

Reference: 28D

Vehicle Lists, Global Recall System, VIP
and Dealer Follow Up
All involved vehicles have been entered into the
DealerCONNECT Global Recall System (GRS) and
Vehicle Inf ormation Plus (VIP) f or dealer inquiry as
needed.
GRS provides involved dealers with an updated VIN
list of their incomplete vehicles. The owner’s name,
address and phone number are listed if known.
Completed vehicles are removed f rom GRS within
several days of repair claim submission.
To use this system, click on the “Service” tab and
then click on “Global Recall System.” Your dealer’s
VIN list f or each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch,
those with a phone number, city, zip code, or VIN
sequence.

Dealers should perform this repair on all unsold
vehicles before retail delivery. Dealers should also
use the VIN list to f ollow up with all owners to schedule
appointments f or this repair.
VIN lists may contain confidential, restricted owner
name and address information that was obtained from
the Department of Motor Vehicles of various states.
Use of this information is permitted for this notification
only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in
completing this action, please contact your Service
and Parts District Manager.
Customer Service / Field Operations FCA US LLC

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

2/4

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Incompatible Spare Tire

FCA US LLC

Reference: 28D

Service Procedure
1.

Open rear tail gate.

2.

Remove the access cover on the lef t side (Figure 1).

COVER

Figure 1 – Trim Cover
3.

Unlatch the Portable Air Compressor or Tire Service Kit if equipped. Unscrew the wing nut that is holding the
Inf latable Spare Tire and gently remove it f rom the storage area.
NOTE: Depending on the trim level of the vehicle, the options f or spare tire equipment may vary.
SPARE
TIRE

WING
NUT

4.

Remove the f oam insert (Figure 2).

5.

Remove spare tire (Figure 2).
Figure 2 – Spare Tire Contents

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

3/4

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Incompatible Spare Tire

FCA US LLC

Reference: 28D

Service Procedure [Continued]
6.

Reinstall the f oam insert and screw the wing nut onto
the threaded rod and secure tightly (Figure 3).

7.

Reinstall the trim cover (Figure 1).

FOAM
INSERT

Figure 3 – Foam Insert Installed
8.

Drill ½” (12.7mm) hole in the side wall of tire (Figure 4).

9.

Dispose the spare tire and tire inf lator kit.

Figure 4 – Drill Location
10.

Open driver door, locate tire placard on the inside of
driver’s side door opening (Figure 5).

11.

Remove NEW tire placard sticker backing, align and
place directly over the old tire placard (Figure 5).

12.

Return the vehicle to the customer.

TIRE
PLACARD

Figure 5 – Tire Placard Location

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

4/4

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Incompatible Spare Tire

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

28D

LOGO

VEHICLE PICTURE

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM / Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN 28D.

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2026 Model
Year (RU) Chrysler Pacifica ] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The spare tire and the tire inflator kit that was provided with your vehicle was mistakenly
installed and is incompatible for your vehicle and will not fit. Your vehicle is equipped with
run-flat tires which provide temporary mobility after a puncture or loss of air pressure,
allowing you to reach a safe location or repair facility without having to stop immediately on
the roadside.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will remove the spare tire and inflator kit and provide you with a refund . The estimated repair
time is about 30 minutes. In addition, your dealer will require your vehicle for proper check-in,
preparation, and check-out during your visit, which may require more time. Your time is
important to us, so we recommend that you schedule a service appointment to minimize your
inconvenience. Please bring this letter and the provided label with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1 -800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration : FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.