IMPORTANT SAFETY RECALL

This notice applies to your vehicle. Refer to the provided list.
NHTSA Safety, FMVSS Compliance, or Emissions Recall
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada
Motor Vehicle Safety Act.
Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition
exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with
Altec equipment.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact your
Altec Account Manager. You may also contact the OEM using the contact information provided in the attached
recall notice.
For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the
safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY:
1-800-424-9153) or go to http://www.safercar.gov.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your continued satisfaction with Altec
products.
Thank you for your immediate attention on this important matter.

Component/Supplier Recall

CSR- 3305-A

Rear-View Camera Blank or Distorted Image Display
(Ford 25N15 — NHTSA 25V572)
Units Affected: 2015-2019 model year Ford vehicles. Verify your unit is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec is committed to providing our customers reliable products from initial delivery
throughout the useful life of the machine.
Ford has decided a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown
in the attached list.
Refer to the included communication from Ford for more information.
Customer Action: Follow the guidance in the included communication from Ford.
Requirements: Altec is not able to perform this repair.
Completion and Warranty: This repair is not covered under the Altec Warranty Policy.
Altec Contact Info:
Phone: 1-877-GO ALTEC (1-877-462-5832) — Altec Connect Customer Portal: altec.com/altec-connect/

Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Kit instructions

Altec Use Only
N/A
N/A
N/A
Not included
90
N/A
N/A

Released: May 7, 2026

Description
N/A

Altec Use Only
Part No.
N/A

Qty Warranty
N/A N/A

Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121

January 2026
Customer Satisfaction Program 25N15
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you
receiving this notice?

Please refer to the Safety Recall 25S89 notification mailed to you.
If your vehicle does not require rear view camera replacement as a result of
the 25S89 inspection, the safety recall will be closed. If your dealer later
determines that the rear view camera requires replacement, Ford Motor
Company will provide a one-time rear view camera replacement, provided
that it occurs within the first fifteen years from the vehicle’s warranty start
date. This later repair will occur under this Customer Satisfaction Program,
25N15.

What will Ford and
your dealer do?

Under the terms of the 25N15 program, a one-time replacement of the rear
view camera, if required based on dealer inspection, is available for a total
of 15 years and unlimited miles from the warranty start date, free of charge
(parts and labor). If your vehicle has already exceeded the time limits listed
above, this one-time repair offer will last through December 2026.
Coverage is automatically transferred to subsequent owners.
If your vehicle requires a repair under 25N15, parts are now available.
NOTE: If your vehicle’s rear view camera has been replaced under Safety
Recall 25S89, this 25N15 program does not apply.

How long will it take?

If the component mentioned above requires replacement, the time needed
for this repair is less than one-half day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period of time.
In addition, your vehicle will require an inspection to determine if parts need
to be ordered.

© Copyright 2025 Ford Motor Company

What should you do?

You do not need to return to your dealer for this repair unless the rear view
camera in your vehicle displays a blank or distorted image on the center
display screen when the vehicle is in reverse. You may also receive a
message that the rear view camera is unavailable on the center display
screen. Please keep this letter as a reminder of the one-time repair offer for
your rear view camera. If the rear view camera requires replacement, and
your vehicle is within the indicated time limitations, contact your dealer to
schedule a service appointment for Customer Satisfaction Program 25N15.
Your dealer will replace the part at no charge.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

Mobile Service

Ford Mobile Service is offered by participating dealers, contact your dealer
for details.

Pick-Up and Delivery

Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
If you have questions or concerns, please contact our Ford Recall
Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
the RAC at the number listed using the Telecommunication Relay Service
by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.

To view the letter in
Spanish

visit: fordtranslatehub.com

Para ver la carta en
español

viste: fordtranslatehub.com

© Copyright 2025 Ford Motor Company

Open the QR reader application or the camera on your smartphone. Point it
at the QR code, then tap the banner that appears on your device. Follow the
instructions on the screen to finish.
Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al
códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las
instrucciones en pantalla para terminar.
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Customer Service Division

© Copyright 2025 Ford Motor Company