NHTSA ID Number: 11032531
Manufacturer Communication Number: 26-01-034H-1 DN
TSB/Document Date: 2026-05-08
Summary
Certain Palisade (LX3) and Palisade Hybrid
(LX3 HEV) vehicles may experience Over-the-Air (OTA) update failures due to outdated Central Communication Unit (CCU) software.
Service Campaign 9D4: CCU Software Update for OTA Initialization – Dealer Notification
April 30, 2026
Document Topic
• Technical Service Bulletin (TSB) 26-01-034H-1 published on Hyundai Tech Info
Date
04/30/2026
Campaign Description
Certain Palisade (LX3) and Palisade Hybrid (LX3 HEV) vehicles may experience Over-the-Air (OTA) update failures due to
outdated Central Communication Unit (CCU) software.
Affected Vehicles (Certain)
•
•
2026MY Palisade (LX3) produced from 05/07/2025 – 09/22/2025
2026MY Palisade Hybrid (LX3 HEV) produced from 08/27/2025 – 11/22/2025
Repair Process/Information
Follow the service procedure in TSB 26-01-034H-1 (or latest version) to perform a software update for the Central
Communication Unit (CCU).
• Technician Certification Requirements: Hyundai Certified (or higher)
Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle is required to be kept overnight. In
addition, an SRC may be necessary based on the repair procedure duration and any other additional work on the vehicle
that may need to be addressed during the customer’s visit. If an SRC is not available, other options such as a 3rd Party
Rental or Rideshare may be provided.
Other Notes/Recommendations
•
•
•
If a customer arrives at the dealership without an appointment, it is recommended that the dealer offer
alternative transportation.
Always confirm whether the customer has time for additional services if they were originally scheduled for a
different repair or maintenance item.
Offer SRC assistance to customers with scheduling conflicts.
Warranty Information
Per TSB 26-01-034H-1 (or latest version), this service campaign pays the following:
• Labor:
o 0.4 M/H for CCU Software Update (AP, MCU)
o 0.6 M/H for CCU Software Update (AP, MCU, FoD)
Customer Talk Tracks
1. For Customers with an appointment, but the campaign is not part of the originally scheduled services: “I see that
your vehicle has an open service campaign that we would like to take care of for you while you are here today. This
service campaign provides instructions to perform a software update for the CCU. This service, of course, will be
provided at no charge to you and, if necessary, we would like to offer you alternative transportation while we repair
your vehicle. We apologize for the inconvenience.”
2. For Walk-In Customers: “During your visit today, I checked your vehicle for any open campaigns or recalls and
found that your vehicle has an open campaign. This service campaign provides instructions to perform a software
update for the CCU. This service, of course, will be provided at no charge to you and, if necessary, we would like to
offer you alternative transportation while we repair your vehicle. We apologize for the inconvenience.”
1
3. For Customers over the phone: “While I have you on the line and verifying your current appointment, I ran your
VIN and found that your vehicle has an open campaign. This service campaign provides instructions to perform a
software update for the CCU. If time permits, we can address this campaign during your current appointment, and
it will be at no cost to you. Should you need it, we can arrange for alternate transportation since this may prolong
the stay of your vehicle in for service. We apologize for the inconvenience.”
Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any declined services
from previous visits?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also ask customer if he/she would like to have any of the previous declined services performed.
Readiness: Are all parts, tools, and equipment on-hand and ready to perform the repair procedure?
Yes
No – Ensure a functioning GDS is on-hand to complete the software update.
Reception: Has the customer been informed of the expected repair duration and a timeframe for status updates?
Yes
No – Customers are to be informed of estimated repair duration and pick-up times when repairs are
completed.
Reception: Has the customer provided authorization to perform repairs?
Yes
No – Customers must be consulted and provide approval before proceeding with any repairs on
their vehicle.
Reception: Did you offer the customer Alternative Transportation if requested?
Yes
No – Offer SRC assistance to customers with scheduling conflicts. If an SRC is unavailable, alternative
options such as a third‑party rental or rideshare service may be offered.
Repair: Does the Technician meet the recommended training requirements to complete this campaign?
Yes
No – Please reference the Repair Procedure/Information section and ensure a qualified technician
performs the repair.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No – The customer must sign the final invoice upon return of the vehicle at the time of delivery.
FAQs
Q1: What is the issue?
A1: Certain Palisade (LX3) and Palisade Hybrid (LX3 HEV) vehicles may experience Over-the-Air (OTA) update failures due
to outdated Central Communication Unit (CCU) software.
Q2: What are the affected vehicles?
A2: The following vehicles include the following:
• 2026MY Palisade (LX3) produced from 5/07/2025 – 09/22/2025
• 2026MY Palisade Hybrid (LX3 HEV) produced from 08/27/2025 – 11/22/2025
2
Q3: What will be done during service at the dealer?
A3: The software for the CCU will be updated.
Q4: When will the affected customer(s) be notified of this campaign?
A4: Customers are expected to be notified of this campaign via First Class Mail in June 2026.
Contact Reference
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this important
emissions matter and continued commitment to Hyundai customers.
3
Key Contact Information
Dealer Support
Parts
Contact Information
Description
Parts ordering hotline
1-800-545-4515
Techline
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer Technicians
Warranty HELP Line
1‐877‐446‐2922
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
Assistance with Car Care Scheduling:
•
1‐866‐984‐6355
AutoLoop Technical Support
Assistance with Car Care Scheduling:
•
1-877-850-2010
CDK Technical Support
https://serviceconnect.support.cdk.com/
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Assistance with Car Care Scheduling:
•
Customer Support
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
Hyundai Customer Care Center (Recall /
Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service
campaigns
Hyundai Recall /Campaign Website
Updated information related to the specific recall or service campaign
Hyundai Customer Care
Center(GeneralQuestions)
1‐800‐633‐5151
Hyundai Roadside Assistance
1-800-243-7766
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information
Name
Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) - Tutorials
www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management
(CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
4
Appendix
Document Topic
• Technical Service Bulletin (TSB) 26-01-034H-1 published on Hyundai Tech Info
5
Date
04/30/2026
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 26-01-034H-1 DN
Replacement Service Bulletin Number:
MFR Communication Date: 2026-05-01
MFR Internal Campaign ID/Software Version: 9D4
Communication Type: Service Campaign
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 🔥 Historical lowest pr-ice now on sa-le--hot se-lling.
- 【🎈𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝟲 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗿𝗲𝘀𝗲𝘁 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗔𝗕𝗦 𝗕𝗹𝗲𝗲𝗱𝗶𝗻𝗴, 𝗢𝗶𝗹 𝗥𝗲𝘀𝗲𝘁, 𝗘𝗣𝗕, 𝗦𝗔𝗦, 𝗧𝗵𝗿𝗼𝘁𝘁𝗹𝗲 𝗥𝗲𝗹𝗲𝗮𝗿𝗻, 𝗮𝗻𝗱 𝗕𝗠𝗦—𝗽𝘂𝘁𝘁𝗶𝗻𝗴 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹-𝗴𝗿𝗮𝗱𝗲 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗯𝗮𝗰𝗸 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗵𝗮𝗻𝗱𝘀.】Spongy brakes? Stuck oil light? Parking brake won't release? Off-center steering? Rough idle after battery disconnect? Draining battery? IF745 handles all with a few taps. One tool covers six dealer-level resets, saving hundreds in labor costs. ❗ NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨ 𝗜𝗙𝟳𝟰𝟱 𝗴𝗼𝗲𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝗯𝗮𝘀𝗶𝗰 𝗰𝗼𝗱𝗲 𝗿𝗲𝗮𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝟭𝟬 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗗𝗧𝗖 𝗟𝗼𝗼𝗸𝘂𝗽, 𝗜/𝗠 𝗥𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀, 𝗙𝗿𝗲𝗲𝘇𝗲 𝗙𝗿𝗮𝗺𝗲, 𝗟𝗶𝘃𝗲 𝗗𝗮𝘁𝗮, 𝗢𝟮𝗦, 𝗢𝗕𝗠, 𝗘𝗩𝗔𝗣, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Pulling a code tells you something is wrong. IF745 tells you what the code means, when the fault happened, and what data surrounds it. Pass emissions with one I/M Readiness tap. Freeze the fault moment with Freeze Frame. Monitor live sensor data in real time. Turn cryptic codes into clear answers.
- 【🛒 𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝗳𝘂𝗹𝗹-𝘀𝘆𝘀𝘁𝗲𝗺 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗮𝗹𝗹 𝗺𝗼𝗱𝘂𝗹𝗲𝘀—𝗲𝗻𝗴𝗶𝗻𝗲, 𝗔𝗕𝗦, 𝗮𝗶𝗿𝗯𝗮𝗴, 𝘁𝗿𝗮𝗻𝘀𝗺𝗶𝘀𝘀𝗶𝗼𝗻, 𝘀𝘁𝗲𝗲𝗿𝗶𝗻𝗴, 𝘀𝘂𝘀𝗽𝗲𝗻𝘀𝗶𝗼𝗻, 𝗯𝗼𝗱𝘆 𝗲𝗹𝗲𝗰𝘁𝗿𝗼𝗻𝗶𝗰𝘀, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Warning lights on but you don't know why? Skip the $100+ diagnostic fee at the shop. Run a complete self-check from your driveway. IF745 reads and clears fault codes, retrieves ECU info, and displays live data from every accessible module—delivering a full vehicle health report in minutes, without leaving home.
- 【✅𝗜𝗙𝟳𝟰𝟱 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗮 𝟳-𝗶𝗻𝗰𝗵 𝗱𝗶𝘀𝗽𝗹𝗮𝘆, 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰 𝗱𝗲𝘀𝗶𝗴𝗻, 𝗪𝗶-𝗙𝗶 𝘂𝗽𝗱𝗮𝘁𝗲𝘀, 𝗮𝗻𝗱 𝘇𝗲𝗿𝗼 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗳𝗲𝗲𝘀 𝗳𝗼𝗿 𝗵𝗮𝘀𝘀𝗹𝗲-𝗳𝗿𝗲𝗲 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀.】Large screen means no squinting. Intuitive navigation and customizable data displays put key info at your fingertips. Wi-Fi delivers lifetime free updates without a computer. No recurring fees. No hidden costs. Just a reliable tool that works as hard as you do.
This product presentation was made with AAWP plugin.