NHTSA ID Number: 11032526
Manufacturer Communication Number: 26-BE-011H DN
TSB/Document Date: 2026-05-08
Summary
Some vehicles listed below may exhibit an intermittent airbag warning light and DTC(s) B1763 (OCS ECU Defect), and/or B1764 (OCS Mat Defect) may be stored. Hyundai is extending the warranty coverage of the sensor for the Occupant Classification System (OCS) / Occupant Detection System (ODS) to 18 years/unlimited mileage from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners. Refer to the warranty and parts information outlined in this bulletin.
Dealer Notification
Warranty Extension Z01: Intermittent Airbag Warning Light & DTCs - B1763, B1764 - OCS Unit/Wire
Harness Replacement
April 24, 2026
Document Topic
• Technical Service Bulletin (TSB) 26-BE-011H posted on HMA Tech Info
Date
04/24/2026
Warranty Extension Description
Some vehicles listed below may exhibit an intermittent airbag warning light and DTC(s) B1763 (OCS ECU Defect), and/or
B1764 (OCS Mat Defect) may be stored.
Hyundai is extending the warranty coverage of the sensor for the Occupant Classification System (OCS) / Occupant
Detection System (ODS) to 18 years/unlimited mileage from the date of original retail delivery or date of first use
(whichever occurs first) and is valid for original and subsequent owners. Refer to the warranty and parts information
outlined in this bulletin.
Affected Vehicles (Certain)
•
•
•
•
•
2012 – 2017MY Accent (RB) produced from 03/23/2011 - 11/30/2017
2012 – 2017MY Azera (HG) produced from 11/29/2011 - 12/08/2016
2013 – 2018MY Santa Fe Sport (AN) produced from 07/12/2012 - 05/10/2018
2013 – 2019MY Santa Fe (NC) produced from 12/18/2012 - 11/28/2018
2012 – 2017MY Veloster (FS) produced from 07/02/2011 - 06/30/2017
Repair Information
Confirm the applicable DTC(s) and replace the OCS (ODS) unit or wire harness, reset the OCS (ODS), and initialize the
power seat module (if applicable). If necessary, replace the OCS (ODS) mat if DTC(s) exist after replacement of the OCS
(ODS) wire harness.
• Recommend Technician Level/Requirement: Hyundai
Specialist (or higher)
Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle is required to be kept overnight. In
addition, a SRC may be required based on the repair procedure duration and any other additional work on the vehicle
that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a 3rd Party Rental or
Rideshare should be provided.
Other Notes/Recommendations
•
•
•
•
•
If a customer arrives at the dealer with no appointment scheduled, it is recommended for the dealer to offer
alternative transportation to the customer.
If a customer schedules an appointment in advance, ensure any appropriate parts, supplies, tools, and equipment
(if applicable) are on hand to perform any related repairs.
Please note that this is a warranty extension. The customer’s concern of an intermittent airbag warning light and
DTC(s) B1763 (OCS ECU Defect), and/or B1764 (OCS Mat Defect) must be stored before proceeding with any
repairs.
Always inquire if the customer will have time for an additional service to be performed if they were originally
scheduled for a different service.
Be honest with customers regarding wait times. Update the customer if the original estimated wait time is
exceeded.
1
Parts Information
•
•
Refer to TSB 26-BE-011H (or latest version) for the latest parts information.
These parts will require a VIN before ordering. Please see TSB for full parts list per model.
Warranty Information
Please note that this is an extended warranty.
• If the affected parts are within the extended period of 18 years/unlimited mileage, submit as a campaign
claim type. Do not submit as warranty.
• Per TSB 26-BE-011H (or latest version) – Please see the latest TSB for the parts and labor reimbursement per
model.
• Digital Documentation:
o Claims are subject to review after submission. Please note that justification will come in the form an
automatically uploaded DTC via GDS e-report at the time of diagnosis. If it found that the DTC is not
uploaded, claim is subject to debit.
Best Practice Checklist
•
Reservation: Has WebDCS been checked for additional campaigns or recalls?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and addressed.
•
Readiness: Are all parts, tools, and equipment on-hand and ready to perform the repair procedure?
Yes
No – Please ensure the necessary parts, tools, and equipment are on hand before any repair work.
•
Reception: Has the customer provided their authorization to perform repairs?
Yes
No – Customers must be consulted and provide approval before proceeding with any repairs on their
vehicle.
➢ Has the customer been informed of the expected repair duration and a timeframe for status updates?
Yes
No – Customers are to be informed of estimated repair duration and pick-up times after repairs are
completed.
➢ Has the customer been offered alternative transportation?
Yes
No - Customers should be offered alternative transportation if their vehicle needs to be kept overnight. In
addition, a SRC may be required based on the service procedure duration and any other additional work
on the vehicle that may need to be addressed during customer’s visit.
•
Repair: Does the Technician meet the recommended training requirements to complete this campaign?
Yes
No – Please reference the “Repair Information” section on page 1 and ensure a qualified technician
performs the service procedure.
•
Return: Ensure the customer’s contact information is up-to-date for follow-up conversations regarding their
vehicle’s status.
Yes
2
No – Please ensure the customer’s latest information is accurately recorded in order to provide future
updates.
Anticipated FAQs
Q1: What is the issue?
A1: Some vehicles listed below may exhibit an intermittent airbag warning light and DTC(s) B1763 (OCS ECU Defect), and/or
B1764 (OCS Mat Defect) may be stored.
Q2: What are the affected vehicles?
A2: Affected vehicle model years/models include the following:
• 2012 – 2017MY Accent (RB) produced from 03/23/2011 - 11/30/2017
• 2012 – 2017MY Azera (HG) produced from 11/29/2011 - 12/08/2016
• 2013 – 2018MY Santa Fe Sport (AN) produced from 07/12/2012 - 05/10/2018
• 2013 – 2019MY Santa Fe (NC) produced from 12/18/2012 - 11/28/2018
• 2012 – 2017MY Veloster (FS) produced from 07/02/2011 - 06/30/2017
•
Q3: What will be done by the dealer once the vehicle comes in, confirms the customer’s concern, and the vehicle is
eligible for the warranty extension?
A3: The dealer will confirm the airbag warning light and DTC(s), replace the OCS (ODS) unit or wire harness, reset the OCS
(ODS), and initialize the power seat module (if applicable). The OCS (ODS) mat will also be replaced if DTC(s) exist after
replacement of the OCS (ODS) wire harness. The repairs will be offered at no cost to the customer if the condition(s)
covered by the warranty extension are confirmed.
Q4: When will affected customer(s) be notified of this warranty extension?
A4: Owners of the subject vehicles are expected to be notified via First Class Mail by June 2026.
Contact Reference
Please see the following list of commonly referred to contacts. Thank you for your prompt attention to this important
matter and the continued commitment to our Hyundai customers.
3
Key Contact Information
.
Dealer Support
Parts
Special Service Tools
Contact Information
[email protected]
1-800-545-4515
[email protected]
1-855-763-9199
Techline
1‐800‐325‐6604
Warranty HELP Line
Warranty Prior Approval (PA)
Center
1‐877‐446‐2922
[email protected]
Xtime Technical Support
[email protected]
1-866-984-6355
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
https://serviceconnect.support.cdk.com/
Customer Support
Hyundai Customer Care Center
(Recall / Campaign Questions)
Hyundai Recall / Campaign
Website
Contact Information
1‐855‐671‐3059
www.hyundaiusa.com/recall
Hyundai Customer Care Center
1‐800‐633‐5151
Hyundai Roadside Assistance
1-800-243-7766
Description
Parts ordering hotline
For ordering SST parts
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center for Hyundai
Dealers
Assistance with Car Care Scheduling:
Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Description
Customer questions or concerns related to
recall or service campaigns
Updated information related to the specific
recall or service campaign
Customers general questions, non‐campaign
related
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) Recall Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN
Listing
Recall Campaign Website
NHTSA Website
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the
service tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care
Scheduling
1. Log into Xtime
2. Under the menu at the top left, select "Configure"
3. Under the dealership tab, select "Email Communication"
4. Slide the toggle to "Advanced"
5. Populate as many emails as desired in the "Parts Desk Email Field"
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service
Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN
VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov
4
Appendix
Document Topic
• Technical Service Bulletin (TSB) 26-BE-011H posted on HMA Tech Info
5
Date
04/24/2026
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TSB/Document ID: 26-BE-011H DN
Replacement Service Bulletin Number:
MFR Communication Date: 2026-04-25
MFR Internal Campaign ID/Software Version: Z01
Communication Type: Warranty Program/Extension
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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