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NHTSA ID Number: 11032466

Manufacturer Communication Number: 26104

TSB/Document Date: 2026-05-08


Summary

Entrance door set screw may loosen over time and with use.


FIELD SERVICE CAMPAIGN – 26104
April 2026

SUBJECT:
Entrance Door Set Screw Replacement.
MODELS INVOLVED:
Next Generation IC Bus™ CE Series buses (PB11000, PC11000) built 2/5/2024
through 6/5/2025.
DEFECT DESCRIPTION:
Entrance door set screw may loosen over time and with use.
TOOLS REQUIRED:
Description

Tool Number

5/16 in-24 tap

Source locally

0.272 in Diameter Letter “I” Drill Bit

Source locally

Drill

Source locally

Table 1 Tools Information
PARTS REQUIRED:
Part Number

Description

Quantity

2527197C1

5/16 in-24 Carbon Steel Set Screw

2

476074C1

Nut, Battery terminal 3/8 in UNC

1

Table 2 Parts Information

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 1

SERVICE PROCEDURE
WARNING! To prevent personal injury and / or death, or damage to property, park vehicle
on hard flat surface, turn the engine off, set the parking brake and install wheel chocks to
prevent the vehicle from moving in either direction.
WARNING! To prevent personal injury and / or death, or damage to property, if the vehicle
must be raised, do not work under the vehicle supported only by jacks. Jacks can slip or
fall over.
WARNING! To prevent personal injury and / or death, always wear safe eye protection
when performing vehicle maintenance.
WARNING! To prevent personal injury and /or death, or damage to property, allow engine
/ vehicle components to cool before servicing.
WARNING! To prevent personal injury and / or death, or damage to property, keep flames
or sparks away from vehicle and do not smoke while servicing the vehicle’s batteries.
Batteries expel explosive gases.
WARNING! To prevent personal injury and / or death, or damage to property, remove
the ground cable from the negative terminal of the battery box before disconnecting any
electrical components. Always connect the ground cable last.
1. Park vehicle on flat surface with wheels straight ahead.
2. Shift transmission to Park or Neutral and set parking brakes.
3. Turn vehicle ignition to Key OFF position.
4. Install wheel chocks.
5. Drain air tanks, if equipped.
6. Disconnect and isolate the negative battery terminal.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 2

Figure 1. Entry Door Overhead Compartment
1. 8 mm push-in fastener (4)
2. 12─14 x 0.75 mm pan head Torx screw
3. M6 x 20 mm flanged Torx screw (3)

7. Remove four 8 mm push-in fasteners (Figure 1, Item 1) from entry door overhead
compartment.
8. Remove three M6 x 20 mm flanged Torx screws (Figure 1, Item 3) and one 12─14
x 0.75 mm pan head Torx screw (Figure 1, Item 2) from entry door overhead
compartment, then remove the panel for access.
9. Confirm if the bus entry door is air actuated or electric.
a. If the bus entry door is air actuated, proceed to Step 10.
b. If the bus entry door is electrically actuated, proceed to Step 31.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 3

AIR ACTUATOR REPAIR PROCEDURE

Figure 2. Entrance Door Collar
1. Allen set screw
2. Door collar

10. Loosen Allen set screw (Figure 2, Item 1) located on door collar (Figure 2, Item 2) to allow
pivots to be removed from door collar. Repeat for both entrance doors.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 4

Figure 3. Pneumatic Actuator Electrical Connector
1. Electrical connector

11. Disconnect electrical connector (Figure 3, Item 1).

Figure 4. Entrance Door Air Actuator
1. M8 x 16 bolt (4)
2. Entrance door pneumatic actuator assembly
3. Entrance door pneumatic actuator air line
4. Mounting plate

12. Disconnect entrance door pneumatic actuator air line (Figure 4, Item 3).
13. Remove four M8 x 16 bolts (Figure 4, Item 1) from pneumatic actuator assembly
mounting plate (Figure 4, Item 4).

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 5

14. Remove entrance door pneumatic actuator assembly (Figure 4, Item 2) with mounting
plate (Figure 4, Item 4).

Figure 5. Entrance Door Lower Male Hinge
1. Lower male hinge

15. With entrance door in an open position, gently lift entrance door up to release lower male
hinge (Figure 5, Item 1).

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 6

Figure 6. Entrance Door Upper Female Hinge
1. Upper female hinge

16. Gently tilt and lower door out of frame to release the upper female hinge (Figure 6, Item
1).
17. Place door flat on a protected surface.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 7

Figure 7. Set Screw Location
1. Set screw hole

18. Drill a new hole where the set screw was (Figure 7, Item 1), ensuring it is straight as
possible. The new hole should have a 0.272 in diameter.
19. Tap the new hole with a 5/16 in-24 tap. Deburr and remove any metal shavings.
20. Partially insert the new 5/16 in-24 set screws into the new threaded hole.
21. Repeat Steps 15–20 for the other door leaf.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 8

Figure 8. Entrance Door Upper Female Hinge
1. Upper female hinge

22. Gently tilt and raise door into frame ensuring that upper female hinge (Figure 8, Item 1)
slides into place.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 9

Figure 9. Entrance Door Lower Male Hinge
1. Lower male hinge

23. With entrance door in an open position, gently lift entrance door up to insert lower male
hinge (Figure 9, Item 1).
24. Repeat Steps 22–23 for the other door leaf.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 10

Figure 10. Entrance Door Pneumatic Actuator
1. M8 x 16 bolt (4)
2. Entrance door pneumatic actuator
3. Entrance door pneumatic actuator air line
4. Mounting plate

25. Place pneumatic actuator assembly above door frame, ensuring that the door pivots are
seated within door collar.
26. Secure pneumatic actuator assembly with four M8 x 16 bolts (Figure 10, Item 1) and
tighten to 23–26 lb-ft (31–35 N·m).
27. Install entrance door pneumatic actuator air line (Figure 10, Item 3).

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 11

Figure 11. Pneumatic Actuator Electrical Connector
1. Electrical connector

28. Install electrical connector (Figure 11, Item 1).

Figure 12. Entrance Door Collar
1. Set screw
2. Door collar

29. Tighten set screw (Figure 12, Item 1) located on door collar (Figure 12, Item 2) to 200
lb-in (22.6 N·m). Repeat for both entrance doors.
30. Proceed to Step 51.
© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 12

ELECTRIC ACTUATOR REPAIR PROCEDURE

Figure 13. Electric Door Motor Electric Connections
1. Electric motor connector (2)
2. Door latch connector (2)

31. Disconnect two door latch connectors (Figure 13, Item 2).

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 13

Figure 14. Entrance Door Electric Motor
1. Electric motor connector (2)
2. Entrance door electric motor (2)
3. M6 x 20 hex bolt (6, 3 shown)
4. Mounting support plate

32. Disconnect two electric motor connectors (Figure 14, Item 1), removing and discarding
cable ties as necessary.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 14

Figure 15. Entrance Door Collar
1. Set screw
2. Door collar

33. Loosen set screw (Figure 15, Item 1) located on door collar (Figure 15, Item 2). Repeat
for both entrance doors.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 15

Figure 16. Electric Entrance Door Mounting Plate Bolts
1. M8 x 16 mounting plate bolt (3)

34. Remove three M8 x 16 mounting plate bolts (Figure 16, Item 1) from the mounting
support and remove the assembly.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 16

Figure 17. Entrance Door Lower Male Hinge
1. Lower male hinge

35. With entrance door in an open position, gently lift entrance door up to release lower male
hinge (Figure 17, Item 1).

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 17

Figure 18. Entrance Door Upper Female Hinge
1. Upper female hinge

36. Gently tilt and lower door out of frame to release the upper female hinge (Figure 18, Item
1).
37. Place door flat on a protected surface.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 18

Figure 19. Set Screw Location
1. Set screw hole

38. Drill a new hole where the set screw was (Figure 19, Item 1), ensuring it is straight as
possible. The new hole should have a 0.272 in diameter.
39. Tap the new hole with a 5/16 in-24 tap. Deburr and remove any metal shavings.
40. Partially insert the new 5/16 in-24 set screws into the new threaded hole.
41. Repeat Steps 35–40 for the other door leaf.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 19

Figure 20. Entrance Door Upper Female Hinge
1. Upper female hinge

42. Gently tilt and raise door into frame, ensuring that upper female hinge (Figure 20, Item
1) slides into place.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 20

Figure 21. Entrance Door Lower Male Hinge
1. Lower male hinge

43. With entrance door in an open position, gently lift entrance door up to insert lower male
hinge (Figure 21, Item 1).
44. Repeat Steps 42–43 for the other door leaf.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 21

Figure 22. Electric Entrance Door Mounting Plate Bolts
1. M8 x 16 mounting plate bolt (3)

45. With entrance door electric motors secured to mounting plate, place electric motor
assembly with mounting plate above door frame, ensuring that the door pivots are
seated within door collar.
46. Secure mounting plate above entrance door with three M8 x 16 bolts (Figure 22, Item
1).
47. Tighten M8 x 16 bolts to 23–26 lb-ft (31–35 N·m).

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 22

Figure 23. Entrance Door Collar
1. Set screw
2. Door collar

48. Tighten set screw (Figure 23, Item 1) located on door collar (Figure 23, Item 2) to 200
lb-in (22.6 N·m). Repeat for both entrance doors.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 23

Figure 24. Entrance Door Electric Motor
1. Electric motor connector (2)
2. Entrance door electric motor (2)
3. M6 x 20 hex bolt (6, 3 shown)
4. Mounting support plate

49. Connect two electric motor connectors (Figure 24, Item 1) to entrance door electric
motors (Figure 24, Item 2), install cable ties as necessary.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 24

Figure 25. Electric Door Motor Electric Connections
1. Electric motor connector (2)
2. Door latch connector (2)

50. Ensuring the connectors match the actuator (FWD or AFT), connect the two door latch
connectors (Figure 25, Item 2).
51. Install new battery negative terminal nut.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 25

STRIKER ALIGNMENT PROCEDURE

Figure 26. Manual Door Release
1. Manual door release

52. If the doors are not already in the open position, with Key ON, Engine OFF, turn manual
door release (Figure 26, Item 1) to manual position and gently push open entrance
doors.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 26

Figure 27. Latch Bolts
1. Latch
2. M6 x 20 mm Torx bolt (2)
3. Entrance door striker

53. Loosen two M6 x 20 mm Torx bolts (Figure 27, Item 2).

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 27

Figure 28. Entrance Door Striker Bolts
1. M6 x 20 mm Torx bolt (2)

54. Loosen two M6 x 20 mm Torx bolts (Figure 28, Item 1).
55. Turn manual release to active position and close aft entrance door, and check entrance
door striker and latch for proper alignment. The entrance door will make two audible
clicks when closed and latched properly.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 28

Figure 29. Entrance Door Striker
1. M6 x 20 mm Torx bolt (2)
2. Entrance door striker

56. Once determined that entrance door striker is in the correct position, hand tighten two
M6 x 20 mm Torx bolts (Figure 28, Item 1) on entrance door striker (Figure 29, Item 2).
57. Turn manual release to manual position and gently push open aft entrance door.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 29

Figure 30. Latch Bolts
1. Latch
2. M6 x 20 mm Torx bolt (2)
3. Entrance door striker

58. Tighten two M6 x 20 mm Torx bolts (Figure 30, Item 2) to 4.4 – 5.9 lb-ft (6 – 8 N·m).

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 30

Figure 31. Striker Bolts
1. M6 x 20 mm bolt (2)

59. With entrance door open, tighten two M6 x 20 mm striker bolts (Figure 31, Item 1) to
7.1–7.9 lb-ft (9.7–10.7 N·m).
60. Turn manual release to active position and close aft entrance door.
61. Repeat Steps 53–60 for forward entrance door if required.
62. Once entrance door striker has been properly aligned, open and close entrance doors
to check alignment, listen for two audible clicks for each entrance door, and check
alignment.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 31

Figure 32. Entry Door Overhead Compartment
1. 8 mm push-in fastener (4)
2. M6 x 20 mm flanged Torx screw (3)
3. 12–14 x .75 mm pan head Torx screw

63. Install overhead panel with four 8 mm push-in fasteners (Figure 32, Item 1) in entry door
overhead compartment.
64. Secure three M6 x 20 mm flanged Torx screws (Figure 32, Item 2) and one 12–14 x .75
mm pan head Torx screw (Figure 32, Item 3) in entry door overhead compartment and
hand tighten.
65. Remove wheel chocks.

END OF SERVICE PROCEDURE
LABOR INFORMATION
Operation
Number

Description

Time

A40-26104-1

Drill and install new set screw

0.8 hrs

Table 3 Labor Information

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 32

WARRANTY CLAIMS

Warranty claim expense is to be charged to Warranty. Claims are to be submitted in the
normal manner, making reference to Field Service Campaign 26104.
Section 7 of the Warranty Policy and Procedures Manual contains further information
related to the submission and processing of AFC / Recall claims.
As with all claim submissions, items acquired locally must be submitted in the “Other
Charges” tab. The cost of any bulk items (such as a bag of cable tie straps, roll of wire,
barrel of oil, or tube of silicone) should be prorated for the cost of the individual pieces /
amount used during each repair.
To make sure this important improvement is made in a timely manner, all claims for
26104 activity must be submitted by 04 20 2027 or within the normal warranty period for
the component, if after 04 20 2027.

© 2026 IC Bus, LLC. All rights reserved. All marks are trademarks of their respective owners.

Page 33

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TSB/Document ID: 26104

Replacement Service Bulletin Number:

MFR Communication Date: 2026-04-24

MFR Internal Campaign ID/Software Version: 26104

Communication Type: Service Campaign

NHTSA Components: STRUCTURE:BODY

MFR Component System:

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  • 【✨ 𝗜𝗙𝟳𝟰𝟱 𝗴𝗼𝗲𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝗯𝗮𝘀𝗶𝗰 𝗰𝗼𝗱𝗲 𝗿𝗲𝗮𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝟭𝟬 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗗𝗧𝗖 𝗟𝗼𝗼𝗸𝘂𝗽, 𝗜/𝗠 𝗥𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀, 𝗙𝗿𝗲𝗲𝘇𝗲 𝗙𝗿𝗮𝗺𝗲, 𝗟𝗶𝘃𝗲 𝗗𝗮𝘁𝗮, 𝗢𝟮𝗦, 𝗢𝗕𝗠, 𝗘𝗩𝗔𝗣, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Pulling a code tells you something is wrong. IF745 tells you what the code means, when the fault happened, and what data surrounds it. Pass emissions with one I/M Readiness tap. Freeze the fault moment with Freeze Frame. Monitor live sensor data in real time. Turn cryptic codes into clear answers.
  • 【🛒 𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝗳𝘂𝗹𝗹-𝘀𝘆𝘀𝘁𝗲𝗺 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗮𝗹𝗹 𝗺𝗼𝗱𝘂𝗹𝗲𝘀—𝗲𝗻𝗴𝗶𝗻𝗲, 𝗔𝗕𝗦, 𝗮𝗶𝗿𝗯𝗮𝗴, 𝘁𝗿𝗮𝗻𝘀𝗺𝗶𝘀𝘀𝗶𝗼𝗻, 𝘀𝘁𝗲𝗲𝗿𝗶𝗻𝗴, 𝘀𝘂𝘀𝗽𝗲𝗻𝘀𝗶𝗼𝗻, 𝗯𝗼𝗱𝘆 𝗲𝗹𝗲𝗰𝘁𝗿𝗼𝗻𝗶𝗰𝘀, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Warning lights on but you don't know why? Skip the $100+ diagnostic fee at the shop. Run a complete self-check from your driveway. IF745 reads and clears fault codes, retrieves ECU info, and displays live data from every accessible module—delivering a full vehicle health report in minutes, without leaving home.
  • 【✅𝗜𝗙𝟳𝟰𝟱 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗮 𝟳-𝗶𝗻𝗰𝗵 𝗱𝗶𝘀𝗽𝗹𝗮𝘆, 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰 𝗱𝗲𝘀𝗶𝗴𝗻, 𝗪𝗶-𝗙𝗶 𝘂𝗽𝗱𝗮𝘁𝗲𝘀, 𝗮𝗻𝗱 𝘇𝗲𝗿𝗼 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗳𝗲𝗲𝘀 𝗳𝗼𝗿 𝗵𝗮𝘀𝘀𝗹𝗲-𝗳𝗿𝗲𝗲 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀.】Large screen means no squinting. Intuitive navigation and customizable data displays put key info at your fingertips. Wi-Fi delivers lifetime free updates without a computer. No recurring fees. No hidden costs. Just a reliable tool that works as hard as you do.

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