SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement, in the U.S. market only, will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST
Competency 10 FSA. See Electronic Field Communication (EFC) 15936 for more

details.

Module Programming and Software Verification
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.
1. Connect a battery charger to the 12-volt battery.
• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this
procedure.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12-volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: Make sure the IDS computer does not enter sleep mode during programming.
2. Reprogram the Powertrain Control Module (PCM) using Integrated Diagnostic Software (IDS) release
132.04 or higher. Make sure you are connected to the Internet prior to reprogramming.

NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Check and clear all DTCs.
4. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.

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TECHNICAL INSTRUCTIONS
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EMISSIONS RECALL 25E08-S1

5. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
6. Select Toolbox (1) tab. See Figure 1.
7. Select All. See Figure 1.
8. Select Read Vehicle Data (2) and then Run (3). See Figure 1.
NOTE: Steps 4-7 (Read VIN from Vehicle) and Step 8 (Read Vehicle Data) MUST be completed prior
to performing Steps 9-13. Failure to complete Steps 5-8 will result in a "Not Complete" or
"An Error Occurred" from the Software Update Status Screen.

FIGURE 1
9. This FSA requires a Software Verification Approval Code after performing the software update.
Please follow the instructions below to obtain the approval code. The claim will not be paid
and the FSA will remain open if a Software Verification Approval Code is not provided. For
more information, see EFC 17526.
10. Select the Toolbox (1) tab. See Figure 2.
11. Select the SW Updates (2) tab. See Figure 2.
12. Warranty Dealer Code (3) - Change the displayed PA code as necessary. See Figure 2.
13. Select the FSA (4) from the drop-down menu. See Figure 2.

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EMISSIONS RECALL 25E08-S1

14. Select Submit (5). See Figure 2.

FIGURE 2

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EMISSIONS RECALL 25E08-S1

15. Does the FDRS Field Service Action Software Verification Status display a Complete status?
See Figure 3.
Yes - This FSA is complete. The FDRS Field Service Action Software Verification will provide an

on-screen Software Verification approval code. Proceed to Step 16.
NOTE: The vehicle may be returned to the customer when the Software Verification Form provides a
Complete status for ALL modules listed.

No - Proceed to Step 17.

2435D

FIGURE 3

16. Repair completed. Do NOT proceed to Step 17.

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EMISSIONS RECALL 25E08-S1

17. Does the FDRS Field Service Action Software Verification Status display a Not Complete status (1)?
See Figure 4.
Yes - Proceed to next step.

No - Proceed to Step 21.

2435D

FIGURE 4

18. Have the module software updates in the FSA been reattempted?
Yes - Proceed to Step 19.
No - Reattempt the software update programming steps in the FSA.
19. Use the "Click Here to submit a request to the FSA quick response team" link (2) shown in Figure 4.
Follow the on-screen prompts to enter the following information:
• Phone number (such as cell) where you can be reached for immediate support
• Any specific error messages received when programming was attempted
• Battery SOC when programming was attempted
• Scan tool software level
• Any known aftermarket devices installed on the vehicle
• Detailed documentation of the diagnostic steps already performed attempting to determine
why FOR
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20. Upon completion of the Technical Support Request (TSR) form, click “Submit Request”. TheSTUD
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using the contact information provided in the form. Please follow the recommendations from
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EMISSIONS RECALL 25E08-S1

21. If the FDRS Field Service Action Software Verification Status displays "An error occured. Unable
to retrieve FSA information", please reattempt to generate an SVC code. The error can be caused
by a connectivity or server issue where the status of the FSA cannot be verified. This is typically
resolved upon reattempting to generate an SVC code. See Figure 5.

2435D

FIGURE 5

NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy
which allows the vehicle's computer to learn the transmission's unique parameters and improve
shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process.
This re-learning process may result in firmer than normal upshifts and downshifts for several days.

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EMISSIONS RECALL 25E08-S1

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module 3 (VCM3) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions Key ON Engine OFF (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module
Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM II/VCM3 from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM II/VCM3 to IDS and then connect to the DLC. Once reconnected, the
VCM II/VCM3 icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS
to VCM II/VCM3 connection.
d. Locate the original vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the
lower right of the previous session screen. This loads any deleted sessions and allows you to
look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

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Mobile Service Repair Assessment
Page | 1
NEW VEHICLE DELIVERY HOLD - Emission Recall 25E08
Certain 2017 - 2020 Model Year Lincoln Continental Vehicles with 3.7L Engines
Powertrain Control Module (PCM) Reprogramming
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming (MRA1)
- Light Mobile Service (MRA2)
- Enhanced Mobile Service (MRA3)
- Advanced Mobile Service (MRA4)
- Not a Mobile Service Repair (MRA5)
- Wheel and Tire Mobile Service (MRA6)
- Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming (MRA1)
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service (MRA2)
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

© Copyright 2025 Ford Motor Company

Mobile Service Repair Assessment
Page | 2
NEW VEHICLE DELIVERY HOLD - Emission Recall 25E08
Certain 2017 - 2020 Model Year Lincoln Continental Vehicles with 3.7L Engines
Powertrain Control Module (PCM) Reprogramming
– Enhanced Mobile Service (MRA3)
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•

•
•
•

– Advanced Mobile Service (MRA4)
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Not a Mobile Service Repair (MRA5)
1. Large component removal
2. BEV Battery Replacement
3. Requires a vehicle hoist – to complete the repair (more than inspection)
4. Required vehicle alignment
5. Requires significant vehicle disassembly
6. Repairs greater than 2-3 hours
7. Any repairs that require M-Time
8. Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle.
– Wheel and Tire Mobile Service (MRA6)
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
• Requires the uses of a ADAS Mobile Service Kit.
• May require a post repair test drive.
o Parking Lot Maneuvers to capture parking lines for camera alignment.
o Steady speed cruising (45 MPH).
• The vehicle service location will have to be validated before scheduling an
appointment to determine if a mobile repair is appropriate.

© Copyright 2025 Ford Motor Company

25E08
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 25E08 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

© Copyright 2025 Ford Motor Company