Technical Service Bulletin
Technical Service Bulletin: TSB230162
Released Date: 10-Apr-2026
Aftertreatment Diesel Particulate Filter (DPF) Plugging Service Direction

Aftertreatment Diesel Particulate Filter (DPF)
Plugging Service Direction
Warranty Statement
The information in this document has no effect on present warranty coverage or repair practices,
nor does it authorize TRP or Campaign actions.

Contents
Product Affected
X15 CM2450 X134B
Issue Summary
Repeat instances of aftertreatment fault codes have been observed as well as excessive
aftertreatment system regeneration. This TSB is a troubleshooting intervention to help direct the
repair.
Verification
Verify unit has one of the listed fault codes or symptom:
1921
1922
1981
2639
3375
3376
Regeneration Excessive
Service Instructions:
Follow the Service Instructions step by step. All actions must be completed in order.
Service Instructions Summary:
Extract ECM data. Refer to step 1.
Capture ECM image. Refer to step 2.

Submit form and wait 10 minutes. Refer to step 3.
Proceed with new troubleshooting direction.
Detailed Instructions:
1. Complete a full data extraction on the engine.
Verify a good internet connection is available.
Connect the recommended Cummins® electronic service tool or equivalent to the ECM.
Select Advanced ECM Data. See Figure 1.

Figure 1, Advanced ECM Data.
Select ECM Data Extraction. See Figure 2.

Figure 2, ECM Data Extraction.
Select Start Button at the bottom of the screen.
A progress bar will appear.
Once the data extraction is complete the status window will show the extraction was
completed. See Figure 3.

Figure 3, Status Window.
Once the extraction has completed, proceed to the next step.
2. Capture an ECM Job Image with INSITE™ electronic service tool or Guidanz Diagnostic Tool Kit
(DTK) in .eif Format.
See Technical Service Bulletin, Instructions to Capture an ECM Job Image with INSITE™
Electronic Service Tool in .eif Format, TSB110081
Attach .eif ECM image to Guidanz Service Event Management (SEM) Session for review.
3. Follow the preferred link below and fill out the questions appropriately.
English:

Note : https://forms.office.com/r/T1skE31gSx
(https://forms.office.com/r/T1skE31gSx)
French:

Note : https://forms.office.com/r/3pcgJ1vYeA
(https://forms.office.com/r/3pcgJ1vYeA)
If using QSOL for diagnostics, continue with the published troubleshooting.
If a response is not received by the time published troubleshooting has been completed,
escalate to Cummins® Care.
Attention: After the Form is submitted you must follow these steps below to get to new
troubleshooting steps.

If using Guidanz™ SEM:
Submit the Microsoft Form and wait 10 minutes before proceeding.
This allows time for the extracted data to be analyzed and for diagnostic steps to be
optimized.
Entering the next step too early will result in inaccurate diagnostic guidance.
After 10 minutes, follow this path in Guidanz SEM (See Figures 4 and 5):

Figure 4, Guidanz Symptom Search
1: Select Diagnostic Code/Symptom Search

Figure 5, Guidanz Symptom Search
2: Select Symptom Category- Diagnostic Test Symptom
3: Select Symptom- Field Action for Injector
4: Select Go
5: Under Diagnose, select Field Action for Injector
In the Field Action for Injector symptom, follow the new troubleshooting steps.
If you do not see the solution in Figure 6, the fuel injector data analysis did not find any fuel
injectors out of specification, and the TRP does not apply. Continue with published
troubleshooting.

Figure 6, Temporary Repair Practice Solution

Document History
Date

Details

2023-8-25

Module Created

2023-9-19

Minor wording edits made to TSB.

2026-3-2

Updated Service Instructions

2026-3-30

Adding some additional detail to help the field get to correction
solution, added Figures 4, 5, and 6.

2026-4-2

Non-Product Problem Solving (PPS)

Last Modified: 10-Apr-2026