NHTSA ID Number: 11032037
Manufacturer Communication Number: 16-155-25R
TSB/Document Date: 2026-05-04
Summary
In the interest of customer satisfaction, Subaru
of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first).
ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2025 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
SUBJECT:
2019MY Legacy & Outback 2.5L
NUMBER:
2020MY Legacy & Outback 2.4L
DATE:
2019-20MY Impreza 2.0L CVT
2019MY Crosstrek 2.0L CVT (Excluding Hybrid) REVISED:
2019-20MY Forester 2.5L NA CVT
2019-20MY Ascent
16-155-25R
05/01/25
04/24/26
INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car
Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the
above listed models and model years from the original five (5) years or sixty thousand (60,000) miles
(whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes
first). This change is not in response to any specific condition, rather it is to provide customers with
added assurance regarding the function and overall performance of their CVT. A copy of the customer
letter is attached to this bulletin as reference.
NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility
for this warranty extension before proceeding with any inspection or repair. See sample inquiry
result below.
IMPORTANT: The CVT warranty extension is subject to the same terms and conditions set forth
in the New Car Limited Powertrain Warranty. The CVT warranty extension is only applicable to
the original equipment CVT and Genuine Subaru replacement CVT assemblies including those
remanufactured by Subaru of America, Inc. It does not apply to salvage yard CVTs, rebuilt salvage
vehicles, or CVTs which have been overhauled, remanufactured or rebuilt by parties other than those
approved by Subaru of America, Inc. See individual vehicle Powertrain Warranty coverage for
details as outlined in the applicable Warranty and Maintenance Supplement booklet or the Claims
Policies and Procedures guide.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 16-155-25R; Revised: 04/24/26
Page 1 of 4
SERVICE PROCEDURE FLOWCHART:
ORIGINAL AND REMANUFACTURED CVT REPAIR AND REPLACEMENT POLICIES:
Further detailed information regarding the vehicle’s CVT Transmission (original or remanufactured)
can be found in the Subaru Retailer Claims Policies and Procedure Manual.
NOTES:
•
In the event more extensive repairs than those listed above are required, a remanufactured
exchange unit must be used (when reman supply becomes available*) except in the case of a
“new” or an “in-stock” vehicle.
•
Review Technical Service Bulletin 16-42-90R revised 07/21/20for the proper cooler flushing
procedure during replacement of any CVT transmission. It is mandatory that the transmission
cooler flush be supplied by SOA for all claims submitted to SOA for reimbursement.
WARRANTY / CLAIM INFORMATION:
The New Car Limited Powertrain Warranty for CVTs on these vehicles is five (5) years or sixty
thousand (60,000) miles. SOA is extending this original warranty for CVT coverage ONLY for an
additional five (5) years or forty thousand (40,000) miles, whichever occurs first.
Vehicles outside the coverage but have the Warranty Extension applied (vehicles over 100,000
miles): A one year coverage period is available regardless of mileage and warranty start date. The
effective date of this coverage is 6/30/2025 (the date of owner notification) and this coverage will
expire on 6/30/2026.
SOA will inform vehicle owners of this warranty extension via a customer letter. Customers whose
vehicles are experiencing any concerns can schedule an appointment with an authorized Subaru
retailer for a free inspection of their CVT. Should such an inspection result in no problem found,
submit for reimbursement for the inspection only using the claim coding provided below.
All repairs performed within this warranty extension period should follow existing warranty
Continued...
Bulletin Number: 16-155-25R; Revised: 04/24/26
Page 2 of 4
procedures and be claimed using existing warranty coding as found in the Labor Time Guide (LTG)
or applicable TSBs.
NOTE: Inspection time is included in existing warranty times for most repairs. Diagnostic times
may be claimed where applicable using the times listed in the LTG related to the specific repair
performed.
Labor Description
Labor Operation #
Labor Time
Fail Code
CVT WARRANTY EXTENSION, ROAD, STALL
AND TIME LAG TESTING, INSPECTION
ONLY, NO REPAIRS MADE*
B383-128*
0.5h
MFG-48
*This operation may not be used if any current or future repair is planned. In those cases, refer
to the LTG for how to claim diagnostic time where applicable.
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously released
information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 16-155-25R; Revised: 04/24/26
Page 3 of 4
APPENDIX A
RELATED TECHNICAL SERVICE BULLETINS:
Refer to the table below for CVT related TSBs applicable to models covered by this Warranty
Extension:
SERVICE BULLETIN SUMMARY TABLE
TSB #
16-102-16
16-131-20R
Subject
DTC P0841 Diagnosis
DTCs Diagnosis: P0962, P0966, P0970, P0973,
P0976, P2720, P2729, P2764, P2769, P0963, P0967,
P0971, P0974, P0977, P2721, P2730, P2763 and
P2770
Model
Starting MY
Ending MY
Outback & Legacy
19
19
Forester
19
20
Impreza
19
20
Crosstrek
19
19
Outback & Legacy
19
20
Forester
19
20
Impreza
19
20
Crosstrek
19
19
Ascent
19
20
Outback & Legacy
20
20
Ascent
19
20
16-136-22
Vibration & possible judder concern when turning
under acceleration
16-140-23
Judder concern during low-speed acceleration
Ascent
19
20
16-144-23
DTC P0711, P0712, & P0713 Diagnosis
Ascent
19
20
16-146-24
MPT Clutch
Ascent
19
20
Diagnosis: Jerk or judder during braking with air
conditioning on and/or shudder with screeching type
sound.
Outback & Legacy
20
20
16-150-24R
Ascent
19
20
TR690 Chain slip, judder, shudder & hesitation
diagnosis
Outback & Legacy
20
20
16-151-24R
TBD
CVT Control Valve Body diagnosis for DTCs: P2757,
P2762, and P06EF
Bulletin Number: 16-155-25R; Revised: 04/24/26
Ascent
19
20
Outback & Legacy
19
19
Impreza
19
20
Crosstrek
19
19
Forester
19
20
Page 4 of 4
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TSB/Document ID: 16-155-25R
Replacement Service Bulletin Number:
MFR Communication Date: 2026-04-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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