NHTSA ID Number: 11032016
Manufacturer Communication Number: SA-015-26b
TSB/Document Date: 2026-05-04
Summary
SA-015/26 - INFOTAINMENT CENTER DISPLAY AND CONNECTED VEHICLE IMPROPER OPERATION This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 03/25/26 and 03/13/26 Index Intermittent Globe with a slash icon Beep sound near the SOS button and SOS button amber or red LED Instrument Cluster Master Warning Light illuminated The center display screen is blank No data plan message DTC U2701:89 Center Display Home Screen Partial Boot Up No Connected Vehicle One Time Passcode (OTP) REPAIR PROCEDURE simplified and updated recovery instructions Recovery - Turn off the vehicle and allow it to fully power down to sleep mode Turn off, exit, and lock the vehicle, let it sit for 5+ mins If the Recovery procedure above does not resolve the issue, perform the following: Disconnect the 12V battery negative cable. Wait 10+ minutes. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component replacements should be attempted at this time. The vehicle may be released to the customer.
BULLETIN NOTES
This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red.
Previous SAs:
Date(s) Issued:
SA-015/26
03/25/26 and 03/13/26
APPLICABLE MODEL(S)/VINS
2026 CX-5 (KM)
DESCRIPTION
Index
•
•
•
•
•
•
•
•
Intermittent Globe with a slash icon
Beep sound near the SOS button and SOS button amber or red LED
Instrument Cluster Master Warning Light illuminated
The center display screen is blank
No data plan message
DTC U2701:89
Center Display Home Screen Partial Boot Up
No Connected Vehicle One Time Passcode (OTP)
Some customers may experience the following:
1. Intermittent Globe with a slash icon
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04/14/2026 05:24 PM tlawrenc
• The Globe with Slash icon indicates that communication between the Cockpit Domain Controller (CDC) and the
Data Communication Module (DCM) has not yet been completed.
This communication may take up to 90 seconds to complete. During this time, some Mazda Connect 3
functions, such as Google Assistant, will not be available.
Once communication is complete, the Globe with Slash icon will be replaced by the reception icon, as
shown below.
○
○
• If communication between the CDC and DCM does not complete within 90 seconds, the system has experienced
an interruption. Advise the customer that Mazda
is aware of the condition and is currently working on a resolution.
As soon as a resolution becomes available, this Service Alert will be promptly updated and re-released.
NOTE: Vehicle driving operation is not affected during this condition.
○
2. Beep sound near the SOS button and SOS button amber or red LED
• This condition is related to Item 1 above. Advise the customer that Mazda is aware of the condition and is
currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly
updated and re-released.
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04/14/2026 05:24 PM tlawrenc
3. Instrument Cluster Master Warning Light may be illuminated
• Emergency Call Unit Malfunction Notification
Center Display Home screen --> All Apps --> Maintenance --> Notifications
• This condition is related to Item 1 above. Advise the customer that Mazda is aware of the condition and is
currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly
updated and re-released.
○
4. The center display screen is blank
• This condition is related to Item 1 above. Advise the customer that Mazda is aware of the condition and is
currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly
updated and re-released.
NOTE: The rear view camera display while in “Reverse” remains operational during this condition.
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04/14/2026 05:24 PM tlawrenc
5. No data plan. Connect to a mobile hotspot or use offline maps. learn more at g.co/CarMobileData message
•
•
•
•
•
This message is incorrect.
It does not affect system operation.
Dismissing the message may temporarily clear it.
Please ignore this message at this time.
This condition is related to Item 1 above. Advise the customer that Mazda is aware of the condition and is
currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly
updated and re-released.
6. DTC U2701:89 Communication error with cockpit domain controller (CDC)(Ethernet)
• This condition is related to Item 1 above. Advise the customer that Mazda is aware of the condition and is
currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be promptly
updated and re-released.
7. Infotainment Center Display Home Screen Partial Boot Up
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04/14/2026 05:24 PM tlawrenc
•
•
•
•
Top icons are not displayed.
Bottom climate controls are not displayed.
Google Voice is inoperative.
Advise the customer that Mazda is aware of the condition and is currently working on a resolution. As soon as a
resolution becomes available, this Service Alert will be promptly updated and re-released.
8. No Connected Vehicle One-Time Passcode (OTP)
• The MyMazda App OTP request is sent; however, the vehicle’s center display does not display the OTP.
• This condition is related to Item 1 above. Advise the customer that Mazda is aware of this condition and is
currently working on a resolution. Once a resolution becomes available, this Service Alert will be promptly updated
and re-released.
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04/14/2026 05:24 PM tlawrenc
REPAIR PROCEDURE
simplified and updated recovery instructions
Recovery - Turn off the vehicle and allow it to fully power down to sleep mode
• Turn off, exit, and lock the vehicle, let it sit for 5+ mins
If the Recovery procedure above does not resolve the issue, perform the following:
• Disconnect the 12V battery negative cable.
• Wait 10+ minutes.
• Reconnect the 12V battery and retest.
Inform the customer that Mazda is aware of the condition and is working on a resolution.
Vehicle driving operation is not affected during these conditions. No repairs or component replacements should
be attempted at this time. The vehicle may be released to the customer.
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04/14/2026 05:24 PM tlawrenc
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TSB/Document ID: SA-015-26b
Replacement Service Bulletin Number:
MFR Communication Date: 2026-04-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem: INFOTAINMENT
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