Date: April 2026
RE: <VIN>
Dear Mazda Owner:
You are receiving this notice because Mazda’s records indicate that you have a 2024-2026 Mazda
CX-90 vehicle manufactured before November 19, 2025.
Mazda Motor Corporation has decided to conduct a Customer Service Program CSP (14) to
inform you that Mazda is expanding the scope of coverage under the New Vehicle Limited
Warranty to provide necessary repairs free of charge if your Covered Vehicle has experienced rear
brake squeal and to inform you that you may be eligible to receive reimbursement for past out-ofpocket expenses you previously incurred for repairs on the terms and conditions as described
below.
Repair parts are not currently available. It is expected that parts will become available in May
2026. Another letter will be sent to you once parts are available to repair your vehicle with
instructions for making an appointment at your nearest Mazda dealer.
Warranty Coverage Expansion
Mazda is expanding the scope of coverage under the standard 3 years/36,000 miles, whichever
comes first, warranty to provide necessary repairs at no cost to you if your Covered Vehicle
experiences rear brake squeal. If your Covered Vehicle is currently experiencing rear brake squeal,
you will be eligible for a one-time rear brake pads replacement with Mazda’s redesigned brake
pads. A dealer must inspect and confirm your Covered Vehicle is experiencing rear brake squeal
matching Technical Service Bulletin (“TSB”) 04-003/26 for you to receive the repairs at no cost to
you. The TSB is scheduled to be released when the parts are expected to be available. The newly
installed redesigned brake pads will be covered for rear brake squeal under your Covered Vehicle’s
original limited warranty of 3 years/36,000 miles, or for 1 year/12,000 miles from the installation
of the redesigned brake pad, whichever is later.
If your Covered Vehicle is currently experiencing rear brake squeal and is more than 3 years old or
exceeds 36,000 miles, whichever comes first, you will receive three (3) months, after the Part
Available Notice Letter has been sent, to receive the redesigned brake pad under the terms of this
notice. Repairs under this warranty extension during the coverage period must be completed at a
Mazda dealer.
Reimbursement
Mazda is offering reimbursement to owners and lessees of a Covered Vehicle who previously
incurred out-of-pocket expenses for inspections and repairs to rear brake components caused by
rear brake squeal before your vehicle reached 3 years or 36,000 miles from the vehicle’s in-service
date (meaning, the start date of the warranty for the vehicle), whichever is earlier (“Eligible Costs”)
subject to the following limitations as described in this letter. Repairs completed at a non-Mazda
facility after April 2026 as printed in this Owner Letter are not eligible for reimbursement.

Mazda North American Operations
200 Spectrum Dr, Suite 100
Irvine, CA 92618

- Page 2 •

Mazda’s reimbursement will be limited to the amount of out-of-pocket expenses you
incurred for parts and labor for Eligible Costs prior to the announcement of this warranty
extension. No other out-of-pocket expenses will be eligible for reimbursement under
this offer.

•

Mazda has a right to reject any requests for reimbursement submitted under this program
that are (1) listed in “What is Not Covered” in the vehicles’ New Mazda Limited Warranty
booklet; or if (2) Mazda has repair orders, dealer records, or warranty records in its
possession which reflect that repair was necessary due to driver misuse (as described in
Mazda’s warranty booklet and owner’s manual); or (3) has documented records
demonstrating a mis-repair (or error in prior repairs) effected by third-party (i.e., nonMazda authorized) repair facilities; or (4) has evidence that the repairs were as a result of
misuse, the vehicle was deemed branded as total/insurance loss prior to the repairs, or
the repair costs incurred were fraudulent or not legitimate.

•

Mazda will reimburse reasonable costs based on industry standard best practices.

Requirements and Instructions to Seek Reimbursement
1. Past Repairs: To qualify for reimbursement consideration for out-of-pocket expenses
incurred for Eligible Costs within 3 years or 36,000 miles from the vehicle’s in-service date,
owners must fill out a reimbursement application online as in step 3 below, by September
30, 2026.
2. Claim Form and Release: Mazda uses a paperless online application for all
reimbursements.
To
apply
for
reimbursement
online
please
go
to
www.mazdareimbursement.com and fill out all the required information and attach a copy
of your repair order and proof of payment in a PDF or JPG format. At the end of the
application you will need to electronically sign a claim and release form to receive
reimbursement. If you do not have access to the internet and require a paper form, please
contact the Mazda Customer Experience Center or a local Mazda dealer and one will be
provided to you. If applying online, you would receive payment in approximately 3-4
weeks plus mailing time in the form of a Mastercard Reward Card for use at an ATM or any
point-of-sale merchant. If applying by paper form, it will take approximately 6-8 weeks
plus mailing time to receive reimbursement.
If your vehicle is in a U.S. Territory, for processing any reimbursement request you must
contact Customer Service where your vehicle is located to obtain a paper form: Puerto
Rico: www.mazdapr.com or call (787) 620-7546, Saipan: www.carssaipan.com or call
(670) 322-7133, Guam: www.carsguam.com or call (671) 648-2277.
3. Proof of Out of Pocket expenses: Owners must provide proof of payment confirming their
out-of-pocket expenses incurred for Eligible Costs (such as a credit card receipt or
statement, cancelled check copy or electronic payment receipt). The submission must
include details regarding the type of expense incurred to determine eligibility (i.e., repair
order showing paid parts and labor and related expenses) and the dates reflecting that the
Eligible Costs were within 3 years and 36,000 miles from the vehicle’s in-service date. A
member of the Mazda Customer Reimbursement Team may contact the owner to request
additional information if your submission does not provide the necessary information for
Mazda to determine you qualify for reimbursement under this CSP.
Mazda North American Operations
200 Spectrum Dr, Suite 100
Irvine, CA 92618

- Page 3 Where is the closest Mazda dealer?
To locate your nearest Mazda dealer, visit our web site and try our “Locate a Dealer” feature at
www.MazdaUSA.com.
Still have questions?
If you have any questions regarding this program, please contact our Customer Experience Center
at (800) 222-5500, option #6.
Your satisfaction is a priority for Mazda. We actively work to improve our products and search for
solutions to improve your ownership experience. Please accept our apology for any inconvenience
this program may have caused you.
Sincerely,
Mazda North American Operations

Mazda North American Operations
200 Spectrum Dr, Suite 100
Irvine, CA 92618