April 22, 2026
Attention: All Dealer General, Sales, Service and Parts Managers
Subject: Mazda Rear Brake Pad Customer Service Program Limited Warranty Extension –
(CSP14 – CX-90 models) and (CSP15 – CX-70 models)
Dear Mazda Dealer Colleagues,
Mazda Motor Corporation has decided to implement two Customer Service Programs (CSP14 &
CSP15). The coverage and terms for affected VINs are listed below in this Dealer email and in the
Owner Letter. Only certain vehicles are covered (defined as “Covered Vehicle”); 2024-2026 CX-90
(CSP14) and 2025-2026 CX-70 (CSP15) produced November 18, 2025 and prior where “CSP14
or CSP15” respectively, are listed in Warranty Vehicle Inquiry. Please make sure to also utilize the
Dealer FAQ’s that will be posted on Mazda Global Service Support (MGSS) for any customer
inquiries.
Owner Notification:
Parts to support the CSPs are in production and not available at this time. Due to the limitation of
parts availability, there will be multiple notices to customers advising when parts are available as
described in the schedule below. The initial customer notification will explain the program overview
and coverage terms and conditions. We will also send another dealer email with second and any
further subsequent notifications.
Owner Mailing Schedule
• First notification: Inform customers of the above details (mailing Thursday April 22, 2026).
• Second notification: Inform a limited group of initial customers that repair parts are
available (Planned to start in June 2026).
Key Benefits of the Customer Service Program-Extended Warranty Coverage for Rear Brake
Squeal: Mazda is expanding the standard brake pad coverage from 1-year/12,000 miles to 3years/36,000 miles to cover repairs related to rear brake squeal. The owner is eligible for a
one‑time replacement of redesigned rear brake pads at no cost if the brake squeal symptom
matches a Technical Service Bulletin (TSB) which will be published prior to sending the Second
notification. The redesigned brake pads will be covered under the vehicle’s original 3year/36,000-mile warranty, or 1 year/12,000 miles from installation whichever provides longer
coverage.

Special Coverage for Older or Higher‑Mileage Vehicles:
If the vehicle is over 3 years old or past 36,000 miles, but is currently experiencing brake squeal,
the owner will have three months (starting from the date Mazda sends the Parts Available Notice
Letter) to receive the redesigned brake pads for free.
Reimbursement for repairs prior to April 2026:
Customers can apply for reimbursements for rear brake pad repairs related to squeal noise by
going to www.mazdareimbursement.com. Applications can now be submitted. For complete
details regarding reimbursement by Mazda for these campaigns please refer the customer to the
Owner Letter.
All repairs must be completed at a Mazda dealership.
Mazda has a right to reject repairs or any requests for reimbursement submitted under this
program that are (1) listed in “What is Not Covered” in the vehicles’ New Mazda Limited Warranty
booklet; or if (2) Mazda has repair orders, dealer records, or warranty records in its possession
which reflect that repair was necessary due to driver misuse (as described in Mazda’s warranty
booklet and owner’s manual); or (3) has documented records demonstrating a mis-repair (or
error in prior repairs) effected by third-party (i.e., non-Mazda authorized) repair facilities; or (4)
has evidence that the repairs were as a result of misuse, the vehicle was deemed branded as
total/insurance loss prior to the repairs, or the repair costs incurred were fraudulent or not
legitimate.
This Limited Warranty Extension will not cover other unrelated brake concerns including, but not
limited to, front brake repairs, rotor replacement, brake calipers or any brake component not
specifically listed in the Parts & Warranty information.
Available Resources:
Mazda Technical Services has also created Frequently Asked Questions for Mazda dealers,
available in Mazda Global Service Support (MGSS) under both CSP14 and CSP15. To help you
answer any questions regarding this Customer Service Program (CSP), Mazda has also developed
the following resources:
1. The Dealer Email, Dealer FAQ’s, and Owner Letter will be available on Mazda Global Service
Support (MGSS) by VIN search first and keyword search within 1 business day. Parts and
Warranty Information as well as the Repair Procedure will not be available until the first parts
available letter is sent (TBD - June 2026).
2. For campaign related questions, please fill out the Dealer Recall Help Form located on
OneMazda.
3. For technical related questions, please contact the Mazda Technical Hotline after reviewing
all campaign documentation and FAQ’s.
4. For warranty questions, please contact the Warranty Hotline at [email protected].
Please make certain the appropriate personnel in your dealership are aware of these resources and
are familiar with the details of this customer service program before responding to customer
inquiries.
We apologize for any inconvenience these CSP’s may cause you and your customers. Your
understanding and support in carrying out this campaign is greatly appreciated.
Sincerely,
Travis Young
Manager, Recalls
Technical Service Division
Mazda North American Operations