Connection offline

Technical product information
Topic

Driver / Passenger door(s) creak on close - All models (front and / or rear)

Market area

Bentley: worldwide (2WBE),China 796 VW Import Comp. Ltd (Vico), Beijing (6796)

Brand

Bentley

Transaction No. 2071525/4
Level

EH

Status

Released for publishing

Release date

April 10 2026

New customer code

Object of complaint

Complaint type

body fixtures and fittings -> door, closures operation

functionality

body fixtures and fittings -> door, closures operation -> close door noise, vibration -> noise
body fixtures and fittings -> doors

noise, vibration

Vehicle data
Bentayga Series
Sales types

Type MY

Brand Designation Engine code Gearbox code Final drive code

4V1* 2017 E

*

*

*

4V1* 2018 E

*

*

*

4V1* 2019 E

*

*

*

4V1* 2020 E

*

*

*

4V1* 2021 E

*

*

*

4V1* 2022 E

*

*

*

4V1* 2023 E

*

*

*

4V1* 2024 E

*

*

*

ZV1* 2023 E

*

*

*

INTERNAL

Position

Continental GT/C New Flying Spur
Sales types

Type MY

Brand Designation Engine code Gearbox code Final drive code

3S3* 2018 E

*

*

*

3S3* 2019 E

*

*

*

3S3* 2020 E

*

*

*

3S3* 2021 E

*

*

*

3S3* 2022 E

*

*

*

3S3* 2023 E

*

*

*

3S3* 2024 E

*

*

*

3S4* 2019 E

*

*

*

3S4* 2020 E

*

*

*

3S4* 2021 E

*

*

*

3S4* 2022 E

*

*

*

3S4* 2023 E

*

*

*

3S4* 2024 E

*

*

*

ZG2* 2020 E

*

*

*

ZG2* 2021 E

*

*

*

ZG2* 2022 E

*

*

*

ZG2* 2023 E

*

*

*

ZG2* 2024 E

*

*

*

Documents
Document name
master.xml

INTERNAL

Connection offline
Technical product information

Transaction No.: 2071525/4

Driver / Passenger door(s) creak on close - All models (front and / or rear)

Customer statement / workshop findings
Driver and / or Passenger door creak during the “Power close” function - Front and / or rear (Depending on
vehicle type)

Technical background
NOTICE
Ensure the fault is as described within the Customer statement Workshop findings section before
continuing
In the event the vehicle is post the VIN cut off (see below) the operative should raise a DISS query and await
feedback before conducting any further work, ensure a video of the issue is attached to the DISS query
New Continental GT - SCBCT2ZG1PC012007
New Continental GTC - SCBD133S9PC012009
New Flying Spur - SCBBY53S7RC013869
Bentayga - SJAAB14V2RC025067
Or
In the event a customer complaint has been received and the VIN is prior to the previously listed VIN cut off
the operative should raise a DISS query and conduct the instructions within the Measure section of this TPI
and replace the applicable power close door latch cable only
Hint: In this scenario permission is not required via the open DISS query to replace the cable, the operative
should replace the cable as described within the Measure section of this TPI
Note: The instructions within the Measure section are the same regardless of vehicle type

VERY IMPORTANT: A video showing the creaking noise must be attached to a new or existing DISS query
regardless if the VIN is prior or post the previously listed VIN’s, failure to provide the required information
could result in warranty claims being cancelled

The operative must avoid impact to the latch, in case of accidental damage or impact the latch must be
replaced, a technical DISS query must be raised in this scenario to gain permission to replace the power