Fusion

2019-2020

Hermosillo

September 10, 2018 through July 17, 2020

Navigator

2012

Navigator

2019

Expedition

2012

Super Duty

2018-2019

Escape

2014

Kentucky
Truck
Kentucky
Truck
Kentucky
Truck
Kentucky
Truck
Louisville

September 12, 2011 through December 6, 2011
November 13, 2018 through December 13, 2018
September 2, 2011 through January 13, 2012
November 20, 2017 through October 7, 2019
June 3, 2013 through March 24, 2014

 Copyright 2026 Ford Motor Company

New! AFFECTED VEHICLES (Continued)
Escape

2017

Louisville

March 29, 2016 through May 11, 2016

Focus

2012-2018

Michigan

February 15, 2011 through March 26, 2018

Lincoln MKX

2019

Oakville

September 07, 2018 through December 04, 2018

Ohio
January 2, 2020 through November 13, 2020
Assembly
Valencia
Transit Connect
2014
November 23, 2013 through March 1, 2014
(Spain)
Affected vehicles are identified in OASIS and FSA VIN Lists.
Econoline

2021

REASON FOR THIS PROGRAM
This is a proactive investigation program by Ford Motor Company to inspect a limited number of
affected vehicles that are customer-owned. Ford is voluntarily conducting this program to evaluate the
software currently installed on one or more electronic modules in the affected vehicles.
SERVICE ACTION
Dealers are to collect software level data, using the FDRS (Ford Diagnosis and Repair System)
service tool, from affected vehicles and submit a Technical Support Request (TSR) to the Ford
Technical Assistance Center. Ford will verify expected software levels before advising the dealer that
the repair is complete. In some cases, Ford may communicate back to the dealer that additional
software programming is needed to complete repairs. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
FSA PROGRAM OPTIONS
Program Option

Eligibility

Comments

Mobile Repair

No

See Mobile Service Repair Assessment Level
section below, if applicable.

Over-the-Air (OTA)
Update

No

See Over-The-Air (OTA) Updates section of the FSA
Policy Document, if applicable.

Rentals

Yes

See the Rental Vehicles section below, if applicable.

Alternative
Transportation Available

Yes

See Alternate Transportation section in the FSA
Policy Document.

Pickup & Delivery (PDL)

Yes

See Pickup & Delivery section in the FSA Policy
document.

Towing

No

See Claims Preparation and Submission section
below, if applicable.

Essential Special Service
Tools (ESST)

No

See Technical Instructions and/or Workshop Manual
(WSM) as needed.

Administrative Allowance

No

See Administrative Allowance section in FSA Policy
Document, and if applicable, Labor Allowances table
below.

Owner Refunds

No

See Owner Refunds section below, if applicable.

Photo Submission

No

See Repair Photo Submission section below, if
applicable.

 Copyright 2026 Ford Motor Company

FSA PROGRAM OPTIONS (Continued)
Note: For further information on any Service Item above, see the corresponding section with the FSA
Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters for the original bulletin were mailed the week of November 17, 2025. Owner letters for
the supplement #1 population are expected to be mailed the week of May 11, 2026 or sooner. Dealers
should repair any affected vehicles that arrive at their dealerships, whether or not the customer has
received a letter. Customers may be directly contacted by the Ford Customer Relationship Center
(CRC) to assist with scheduling appointments for this program. This may occur prior to the customer
receiving a mailed owner letter notification.
ATTACHMENTS
• Technical Instructions
• Owner Notification Letters
• Mobile Repair/Vehicle Pick-Up & Delivery Record
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2026 Ford Motor Company

Administrative Information
Page 1 of 3
Harvest Program 25H05 – Supplement #1
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All Vehicles Affected:
- Not a Mobile Service Repair (MRA5)
OASIS ACTIVATION
OASIS was activated on November 18, 2025, for the original bulletin population. OASIS will be
activated on April 29, 2026, for supplement #1 population.
FSA VIN LISTS ACTIVATION
FSA VIN Lists as well as owner names and addresses, for the original bulletin population are
available through https://web.fsavinlists.dealerconnection.com. FSA VIN Lists for the supplement #1
population will be available on April 29, 2026. Owner names and addresses for supplement #1 will be
available by May 11, 2026.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used
vehicle/inventory.
IN-STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
RENTAL VEHICLES
Dealers are pre-approved for up to 2 days for a comparable rental vehicle. Follow Customer Loyalty
Program (CLP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the
vehicle is at the dealership for software verification. Prior approval for more than 2 rental day(s) is
required from the Centralized Loaner Support Team. Contact the Centralized Loaner Support Team
via the CRC Dealer Portal for consideration and approval if appropriate.
The CRC Dealer Portal Job Aid can be referenced at:
fmcdealer.dealerconnection.com/content/dam/fmcdealer/documents/parts_service/cust_sat/GCCT/Pa
ges/FSALoanerProgram.pdf

 Copyright 2026 Ford Motor Company

Administrative Information
Page 2 of 3
Harvest Program 25H05 – Supplement #1
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For software module replacement:
o If module replacement is required, confirm if a Repair Validation Code (RVC) is
required. Reference PTS / Technical Assistance / Components Requiring a Repair
Validation Code.
o Claiming the MT25H05RR labor operation code does not require an RVC code if no
module replacement is required, however, clock times should be consistent with
vehicle history on PTS.
• For modules not requiring an RVC, use normal diagnostics.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
• See “Additional Repair Info” in the FSA Policy Document for further Terms and Conditions.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will be rejected, and the claim will not be paid if the repairing technician
is not certified in STST Competency 10 FSA. See EFC15936 for more details.
• Software Verification Approval Code Requirement: Beginning with Repair Orders (ROs)
opened on or after January 15th, 2025, new FSA software repairs and the first phase of
already launched FSAs will require Software Verification and an approval code provided by
Ford. Refer to the Technical Instructions for information on receiving the software validation
code for this program, which uses a specific process.

 Copyright 2026 Ford Motor Company

Administrative Information
Page 3 of 3
Harvest Program 25H05 – Supplement #1
CLAIMS PREPARATION AND SUBMISSION (Continued)
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 25H05
 Customer Concern Code (CCC): E40
 Condition Code (CC): 04
 Causal Part Number: 12A650, Quantity 0
o If other services are requested on the same RO, please complete them. Once they are
completed, and if the customer elects to take delivery of their vehicle while waiting for
parts to arrive to complete this program, dealers should close the repair order.
Reference to W&P manual section 1.3.09 for detailed information associated with
these applicable process steps.
o For additional claims preparation and submission information, refer to the Recall and
Harvest Program Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Customer Loyalty Program (CLP) guidelines for
dollar amounts. Enter the total amount of the rental expense under the Miscellaneous Expense
code RENTAL.

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 1 of 1
Harvest Program 25H05 – Supplement #1
LABOR ALLOWANCES
Description

Labor
Operation

Labor Time
Hour(s)

Connect FDRS to the vehicle, run Read Vehicle Data application, and
submit Technical Support Request (TSR) to review software levels.
-Requires hotline provided Software Validation Code for claiming.
This labor operation closes the FSA

25H05B

0.5 Hours

SUPPLEMENTAL LABOR ALLOWANCES These labor operation codes DO NOT close the FSA.
Note: Claim any relevant supplemental labor operations in addition to the primary labor operation.
Description

Labor
Operation

Labor Time
Hour(s)

Additional time to perform software updates, if directed by the hotline.
-Can only be claimed with 25H05B, if necessary

MT25H05C

M-time up to
1.3 Hours

If a module software failed and/or a module replacement is required.
SSSC approval is not required unless M-Time is exceeded.
Clock times should be consistent with vehicle history on PTS.

MT25H05RR

M-time up to
2.5 Hours

Lincoln Vehicle Pick-Up & Delivery Allowance: Only vehicles
outside of Lincoln Pick-Up & Delivery contract coverage of 4
years/50,000 miles for dealers NOT participating in the 2025
Remote Experience Program.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

25H05LL

0.5 Hours

Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2025 Remote Experience
Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

25H05PP

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2026 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 3
HARVEST/SURVEY PROGRAM 25H05-S1

CERTAIN 2011-2021 MODEL YEAR VEHICLES — SOFTWARE VERIFICATION
HARVEST PROGRAM
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement, in the U.S. market only, will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST
Competency 10 FSA. See Electronic Field Communication (EFC) 15936 for more
details.
NOTICE: DO NOT connect the Integrated Diagnostic System (IDS) to the vehicle until instructed to do so
by the Technical Hotline.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection, and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
1. Launch Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
2. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
3. Select Toolbox tab.
4. Download and run the Read Vehicle Data Application. See Figure 1.

25917D

FIGURE 1

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026

TECHNICAL INSTRUCTIONS
PAGE 2 OF 3
HARVEST/SURVEY PROGRAM 25H05-S1

5. In the pop-up box, select All Modules to continue. See Figure 2.

25917E

FIGURE 2
6. Once the Data Collection is complete, select Exit to finish the routine. See Figure 3.

25917F

FIGURE 3

STUD FOR
MISSING
7. Open a Technical Support Request (TSR) to the Technical Hotline. Make sure to select FSA25H05
in NUT

the TAC group drop down. See Figure 4.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
25917G

FIGURE 4

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026

PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 3 OF 3
HARVEST/SURVEY PROGRAM 25H05-S1

8. Did the TSR response instruct you to perform software updates using the IDS?

Yes - Complete the software updates, directed by the TSR, using the IDS. Then repeat Steps

3 through 7 above. Once that is complete, update the TSR stating that the requested

updates are now complete. Follow all TSR recommendations until informed by hotline that

the FSA is complete. When completed, the TSR will provide an approval code that must be

used for claim payment.
No - Obtain the approval code, provided by hotline, needed for claim payment. This completes

this FSA.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026