OASIS ACTIVATION
OASIS will be activated on April 2, 2026.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD & STOCK VEHICLES
• For more information regarding dealership obligations to identify and repair sold and stock
vehicles, consult Ford’s Policy Document For Field Service Actions, which can be found in the
FSA Landing page on PTS.
BRANDED / SALVAGED TITLE VEHICLES
Affected title-branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.

 Copyright 2026 Ford Motor Company

Customer Satisfaction Program 25N12

Administrative Information
Page 2 of 2

CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will be rejected, and the claim will not be paid if the repairing technician
is not certified in STST Competency 10 FSA. See EFC15936 for more details.
• This program is exempt from the Software Verification Approval Code Requirement.
• Note: All repairs for this program should be claimed using the claim entry direction below
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 25N12 if the vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 25N12
 Customer Concern Code (CCC): K01
 Condition Code (CC): 42
 Causal Part Number: 7A195, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 25N12
LABOR ALLOWANCES
Description

Labor
Operation

Labor Time
Hour(s)

Replace the Transfer Case – 3.5L GTDI
• Includes time for diagnosis, updating the All-Wheel-Drive
Module software, and performing the clutch relearn procedure.
- This labor operation closes the FSA.

25N12B

5.0

Replace the Transfer Case – 3.5L TIVCT
• Includes time for diagnosis, updating the All-Wheel-Drive
Module software, and performing the clutch relearn procedure.
- This labor operation closes the FSA.

25N12C

5.8

SUPPLEMENTAL LABOR ALLOWANCES These labor operation codes DO NOT close the FSA.
Note: Claim any relevant supplemental labor operations in addition to the primary labor operation.
Labor
Operation

Labor Time
Hour(s)

If Equipped – Extra time to remove running boards

25N12D

0.3

Check and Correct Toe – Vehicles without Lane Departure

25N12E

1.0

Check and Correct Toe – Vehicles Equipped with Lane Departure

25N12F

1.4

Description

PARTS REQUIREMENTS / ORDERING INFORMATION
Claim
Quantity

Package
Order
Quantity

Number
in
Package

Description

LK4Z-4B496-B

2

2

1

Rear driveshaft attachment brackets/bolts

W704924-S437

8

2

6

Front floor heat shield rivets

W714288-S439

8

2

4

Bolt - Transfer case attachment

W719972-S439

1

1

1

Bolt - Torque arm retainer

W506434-S439

8

2

4

Bolt - Load path bar - Front

W505434-S439

4

1

4

Bolt - Load path bar - Rear

W716331-S439

4

1

4

Bolt - Transmission crossmember to frame

W718943-S439

2

1

4

Bolt - Front subframe rear bolts

W520215-S442

4

1

4

Nut - Front Subframe and Tie Rod End

W711137-S442

1

1

4

Bolt - Steering shaft bolt

LK4Z-9450-A

2

2

1

Gasket - Catalytic converter (3.5L GTDI)

W520514-S440

4

4

1

M10 - Nut Catalytic Convertor flange

W711076-S442

2

1

4

Nut - Lower ball joint

W710660-S441

2

1

4

Nut- Transmission Mount

W712503-S440

2

2

1

Nut - stabilizer link

Service Part
Number

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 25N12
PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Restricted Part Ordering:
To place an order for the Transfer Case, submit an Enhanced Order Entry (formerly Special Parts
Order Process) order in the DOW system. SSSC contact is not required to order K-Coded parts
on this program. More information can be found in EFC 15482.
Service Part
Number

Claim
Quantity

Package Order
Quantity

Number in
Package

Description

LK4Z-7A195-D
1
1
1
Transfer Case Assembly
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Please refer to the Policy Document for any and all questions on parts.
EXCESS STOCK RETURN
Please refer to the Policy Document for any and all questions on parts.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Please refer to the Policy Document for any and all questions on parts.

 Copyright 2026 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 25N12

CERTAIN 2020-2025 MODEL YEAR TRANSIT ALL WHEEL DRIVE (AWD) VEHICLES
— TRANSFER CASE REPLACEMENT
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.

SERVICE PROCEDURE
NOTE: If you do not have the special tools referenced in the Workshop Manual (WSM) to perform the
FSA repair, please contact 1-800 ROTUNDA and choose option 3 to place an order.
1. Does the vehicle have less than 100,000 miles (160,934 km) and is within 10 years of the warranty
start date?
- Yes - Proceed to Step 2.
- No - This FSA does not apply.
2. Drain the transfer case fluid.
Was excess metal debris found in the fluid? See Figures 1, 2, and 3.

- Yes - Does not pass inspection - Proceed to Step 3.

- No - Passes inspection - This FSA does not apply.
NOTE: Figure 1 does not pass inspection.

25456A

FIGURE 1

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026

TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 25N12

NOTE: Figure 2 does not pass inspection.

25456B

FIGURE 1
NOTE: Figure 3 passes inspection.

STUD FOR
MISSING NUT

FIGURE 1

STUD
FOR
25456C
MISSING NUT

STUD FOR
3. Replace the transfer case. Follow Workshop Manual (WSM) procedures in Section 308-07B.
MISSING NUT
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that
are
PLACE
COPY HERE

under safety, compliance, or emissions recall. Unless a part is requested

to be returned to Ford, all parts replaced under this FSA must be scrapped
PLACE COPY HERE

in accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts PLACE
Retention,
HERE
COPY

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2026

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT