NHTSA ID Number: 11031699
Manufacturer Communication Number: NTB15-049CC
TSB/Document Date: 2026-04-29
Summary
TELEMATICS SERVICE INFORMATION HINT: This bulletin applies to vehicles equipped with a 4G network compatible TCU. TCUs compatible with 3G network only are no longer supported. SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnect® Services subscription, the TCU communicates with the NissanConnect® Services Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the APPLIED VEHICLES. · A table has been provided on the next page that lists the steps required to successfully configure a TCU after it has been replaced. · A CHECK-OFF SHEET has been provided on page 20 to print and check off steps as they are performed. Staple the completed CHECK-OFF SHEET to the repair order.
40. Select Work support.
Figure 22
41. Select TCU ACTIVATE
SETTING.
42. Select Start.
Figure 23
14/23
NTB15-049CC
43. Select Start again.
Figure 24
44. Select On to turn ON the TCU.
45. Make sure Current status is
“On”.
On
46. Select End.
Figure 25
15/23
NTB15-049CC
TCU Registration
The following items must be completed before calling NissanConnect® Services
Powered by SiriusXM (SXM), or services may not function properly:
•
New/replacement TCU is installed in the vehicle.
•
WRITE VIN (SAVED DATA) has been completed.
•
TCU configuration has been performed.
•
If needed, all customer Intelligent Keys have been registered.
•
The TCU is turned ON.
•
SIM ID (ICCID) number for the original and replacement TCU is written on the repair
order.
•
IMEI number for original and replacement TCU is written on the repair order.
47. Call NissanConnect® Services Powered by SiriusXM at 1-844-711-8100.
For LEAF vehicles, call 1-800-922-1528. Hours of operation are listed below.
During this call:
•
You will be asked for your name, dealership name, and all of the information
collected.
•
The agent will unregister the original TCU and register the replacement TCU. If
needed, the agent will call back to confirm TCU registration has completed.
•
The vehicle may need to be moved outside if the cellular connection is not strong
enough. See Check TCU Cellular Reception on page 17.
HINT:
•
The agent will ask for the SIM ID (ICCID) number of the original and the replacement
TCU. If necessary, they may ask for the IMEI number as a backup.
•
The TCU will not communicate with the NissanConnect® Services Data Center if
step 47 is not completed.
•
After registration, it may take up to 48 hours for services to be functional. If the
customer is enrolled in NissanConnect® Services, make sure they are informed
features may not be available for up to 48 hours.
•
TCU registration does not enroll the customer in NissanConnect® Services.
NissanConnect® Services Powered by SiriusXM
Hours of Operation (Central Standard Time)
Monday thru Friday: 7 A.M. – 10 P.M.
Saturday: 8 A.M. – 5 P.M.
Christmas Eve and New Year’s Eve: 7 A.M. – 7 P.M.
Closed Thanksgiving, Christmas, New Year’s Day.
16/23
NTB15-049CC
Check TCU Cellular Reception
48. Select Diagnosis (One System).
49. Select TELEMATICS.
50. Select Data Monitor.
51. Select Cellular level.
52. Select START.
Figure 26
53. Check the Cellular level and confirm that it is “GOOD”.
54. If the Cellular level is “MARGINAL” or “LOW”, move the vehicle to an area with a good
signal.
HINT: The Cellular level constantly updates. Safely relocate the vehicle until a “GOOD”
Cellular level is received.
Figure 27
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NTB15-049CC
55. Press the Info or APPS icon/button.
Figure 28
EXAMPLE
56. Select NissanConnect Services.
Figure 29
EXAMPLE
57. Select Connected Search.
Figure 30
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NTB15-049CC
58. Enter a POI (Point of Interest) location, and then select OK or Search.
Example: “Starbucks”
EXAMPLE
Figure 31
59. Confirm the POI location displays.
EXAMPLE
Figure 32
60. If the “Connected Search” does not complete successfully:
•
If the vehicle has been sold, the customer will need to be enrolled in
NissanConnect® Services for the SOS light to be illuminated and for
NissanConnect® Services to be enabled.
•
If TCU registration with SXM has just been performed, allow up to 48 hours and try
again. If the customer is enrolled in NissanConnect® Services, make sure they are
informed features may not be available for up to 48 hours.
•
For an unsold vehicle, call NissanConnect® Services Powered by SiriusXM at
1-844-711-8100.
61. Turn the ignition OFF.
19/23
NTB15-049CC
CHECK-OFF SHEET
HINT: For 2018 Armada and 2018 Rogue Sport: Confirm the TCU ID number begins with
"2047" (see top of page 2). If the TCU ID number does not begin with “2047”, this bulletin
does not apply.
IMPORTANT:
•
Follow all of the steps in this bulletin and use the CHECK-OFF SHEET provided
below.
•
If all of the steps below are not completed, telematics services will not operate
properly.
•
If the TCU was replaced and the steps were not followed, the warranty claim will be
charged back to the dealer.
•
Staple the completed CHECK-OFF SHEET to the repair order.
Perform the following if the TCU has been replaced:
•
Complete the action in the order listed.
•
Check off each action when it is completed.
CHECK
BOX
APPLIED VEHICLES
ACTION
1
All Vehicles
Write VIN to TCU (1)
2
All Vehicles
Configure TCU (2)
3
All Vehicles
Register Intelligent Key (3)
4
All Vehicles
Turn ON TCU (4)
5
All Vehicles
Register TCU with SXM (5)
(1) Refer to step 18 on page 8, Section Write VIN to TCU
(2) Refer to step 22 on page 9, section Configure TCU
(3) Refer to step 33 on page 12, section Intelligent Key Registration
(4) Refer to step 34 on page 13, section Turn ON TCU
(5) Refer to step 47 on page 16, section TCU Registration
20/23
NTB15-049CC
Manually Enter VIN Data (if needed)
This is needed ONLY if automatic SAVE VIN DATA or WRITE VIN (SAVED DATA) did not
complete correctly.
1. Select WRITE VIN (MANUAL
INPUT).
2. Select Start.
Figure 33
3. Enter the VIN.
a. Touch the VIN (1ST TIME)
input field and type in the VIN.
b. Touch the VIN (2ND TIME)
input field and type in the VIN
again.
XXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
4. Select Start.
Figure 34
5. Select End.
Return to step 22 on page 9.
Figure 35
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NTB15-049CC
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
May 22, 2015
NTB15-049
Original bulletin published
June 8, 2015
NTB15-049A
APPLIED VEHICLES and Turning ON the
TCU During PDI sections revised
August 10, 2015
NTB15-049B
SERVICE INFORMATION and Turning ON
the TCU During PDI sections revised
September 21, 2015
NTB15-049C
APPLIED VEHICLES section and service
procedures revised
November 10, 2015
NTB15-049D
Intelligent Key Registration not needed for
Rogue vehicles note added
November 17, 2015
NTB15-049E
APPLIED VEHICLES section revised
December 16, 2015
NTB15-049F
APPLIED VEHICLES section revised
March 21, 2016
NTB15-049G
SERVICE INFORMATION section and service
procedures revised
June 3, 2016
NTB15-049H
APPLIED VEHICLES section revised, and
steps to perform a Connected Search added
October 10, 2016
NTB15-049I
Information added for 2017 Altima, Murano,
Pathfinder, Sentra, and Titan/Titan XD
November 14, 2016
NTB15-049J
Information for 2017 Rogue and Rogue Hybrid
vehicles added
August 23, 2017
NTB15-049K
APPLIED VEHICLES section revised, and
TCU configuration information added
September 28, 2017
NTB15-049L
Information for several 2018 vehicles added
November 14, 2017
NTB15-049M
Changes made throughout
January 4, 2018
NTB15-049N
Correction made to page 23
February 16, 2018
NTB15-049O
Changes made throughout
August 3, 2018
NTB15-049P
September 11, 2018
NTB15-049Q
January 24, 2019
NTB15-049R
Changes made to page 10
Required Actions by Model and Year table
added to page 2, Check OFF Sheet added to
page 21, and information reorganized
throughout
Information for several 2019 vehicles added
June 21, 2019
NTB15-049S
Changes made to pages 3, 17, 20, and 23
February 4, 2020
NTB15-049T
Model years updated on pages 1, 2, 4, 9, 11,
13, and 21.
Continued on next page.
22/23
NTB15-049CC
AMENDMENT HISTORY (continued)
PUBLISHED DATE
REFERENCE
June 4, 2020
NTB15-049U
January 27, 2021
NTB15-049V
March 24, 2021
NTB15-049W
Classification number updated
NTB15-049X
APPLIED VEHICLES revised, SOS Light
Diagnosis Information (if needed) section
removed, and changes made on pages 2-4, 9,
11, 13, and 21
November 14, 2022 NTB15-049Y
APPLIED VEHICLES revised to add new
vehicles and remove older vehicles with TCUs
compatible with 3G network only (no longer
supported), Turning ON the TCU During PDI
section removed, and changes made on
pages 1-4, 9, 11, 13, and 21
December 2, 2022
NTB15-049Z
APPLIED VEHICLES revised, and changes
made on pages 1-4, 8, 11, 12, 16, and 20
January 22, 2024
NTB15-049AA
March 3, 2022
July 24, 2024
March 30, 2026
DESCRIPTION
SiriusXM phone number changed on pages
17, 20, and 23
Added 2021 models to APPLIED VEHICLES
and throughout the bulletin
APPLIED VEHICLES updated, steps 12 and
13 added, and other changes made
throughout
NTB15-049BB APPLIED VEHICLES revised
“SIM ID” replaced with “SIM ID (ICCID)” in
NTB15-049CC multiple locations throughout
23/23
NTB15-049CC
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TSB/Document ID: NTB15-049CC
Replacement Service Bulletin Number:
MFR Communication Date: 2026-03-30
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