BOTTOM
FASTENERS

Figure 10 – Body Control Module

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10/22

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Healthy Airbag Inflator Collection
FCA US LLC

Reference: 34D

_________________________________________________________
6. Disconnect the electrical connector from the HVAC module, located on the air inlet housing (Figure 11).
NOTE: It is not necessary to fully remove the two front HVAC module retaining screws. The front HVAC
module retaining tabs are slotted to aid in module service.
7. Release the wire harness connectors from the bracket (Figure 11).
8. Loosen the two screws that secure the front of the HVAC module to the air inlet housing (Figure 11).
9. Remove the one screw that secures the rear of the HVAC module to the air inlet housing (Figure 11).
10. Slide the HVAC module rearward to disengage the module from the two front retaining screws and remove the
module.

HVAC MODULE

ELECTRICAL CONNECTOR

FRONT SCREW LOCATIONS

REAR SCREW

BRACKET

WIRE HARNESS CONNECTORS

Figure 11 – HVAC Module

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11/22

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Healthy Airbag Inflator Collection
FCA US LLC

Reference: 34D

_________________________________________________________
11. Reach through the instrument panel glove box opening to access and disconnect the two instrument panel
electrical connectors from the two Passenger Airbag (PAB) initiators, one at each side of the PAB inflator canister
(Figure 12).
12. Reach through the instrument panel glove box opening to access and remove and save the two screws that
secure the PAB lower bracket to the instrument panel structural support (Figure 12).
13. Remove and save the four screws that secure the two upper PAB mounting brackets to the U-nuts on each
side of the PAB retainer or chute on the underside of the instrument panel cover (Figure 12).

SCREWS

INSTRUMENT
PANEL
STRUCTURAL
SUPPORT

SCREWS
SCREWS

ELECTRICAL
CONNECTOR

ELECTRICAL
CONNECTOR

PASSENGER AIRBAG

Figure 12 – Passenger Airbag

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(tdb)

12/22

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Healthy Airbag Inflator Collection
FCA US LLC

Reference: 34D

_________________________________________________________
14. Remove the PAB from the instrument panel
cover.

INFLATOR MOUNTING NUTS

15. Use the following procedure to retrofit the
passenger side airbag assembly.
a. Place the passenger airbag assembly on a
soft surface to prevent damage.
b. Remove and discard the four inflator
mounting nuts (Figure 13).
c.

Remove and save stopper plate from
housing (Figure 14).

Figure 13 – Mounting Nuts
STOPPER PLATE

Figure 14 – Stopper Plate

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13/22

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Healthy Airbag Inflator Collection
FCA US LLC

Reference: 34D

_________________________________________________________
d. Slide inflator out of the housing.
e. Remove airbag cushion from housing by applying pressure to the bolts, set cushion aside (Figure 15).

HOUSING

BOLTS

Figure 15 - Remove Airbag Cushion from Housing
f.

Place the fabric gasket, glossy side up, onto cushion. Mistake-proof tab should be aligned to the tab on the
cushion (Figure 16).

MISTAKE PROOF TABS

GLOSSY SIDE UP

Figure 16 – Fabric Gasket to Cushion
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14/22

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Healthy Airbag Inflator Collection
FCA US LLC

Reference: 34D

_________________________________________________________
g. With the help of a trim tool insert the holes of fabric gasket, four places (Figure 17).

INSERT HOLES OF FABRIC
GASKET FOUR PLACES

Figure 17 – Fabric Gasket
h. Slide new inflator into housing. The keyed end is inserted first, therefore the blue stripe on the inflator will be
located at the open end, as shown (Figure 18).

KEYED END

BLUE STRIPE ON
INFLATOR

Figure 18 – Insert Inflator (Shown with Cushion Installed)

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15/22

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Healthy Airbag Inflator Collection
FCA US LLC

Reference: 34D

_________________________________________________________
NOTE: The inflator’s key MUST line up with the housing’s key (Figure 19).
i.

Insert the cushion, pulling out both side flaps (Figure 19).

NOTE: The spacing between the bolts is different on both sides, thus
mistake-proof.

PULL OUT BOTH SIDES FLAPS
WHILE INSERTING THE CUSHOIN
INTO THE HOUSING

CUSHOIN FULLY INSTALLED
INTO THE HOUSING

Figure 19 – Side Flaps Must Be Held Out

j.

Continue with Step m to complete retrofit.

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16/22

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Healthy Airbag Inflator Collection
FCA US LLC

Reference: 34D

_________________________________________________________
k.

Slide the inflator out of the passenger airbag module housing (Figure 20).
IMPORTANT: Do NOT discard old inflator. Follow the parts return policy and instructions at the
beginning of this document.

INFLATOR

AIRBAG MODULE HOUSING

SLIDE THE INFLATOR OUT
OF HOUSING IN THIS
DIRECTION

Figure 20 – Remove Airbag Inflator

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17/22

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Healthy Airbag Inflator Collection
FCA US LLC

Reference: 34D

_________________________________________________________
l.

Slide the NEW inflator into the passenger
airbag module housing. The keyed end is
inserted first; therefore, the white stripe on
the NEW inflator will be located at the open
end (Figure 21).

INFLATOR END
KEYED TO
AIRBAG MODULE
HOUSING

NOTE: The inflator’s key MUST line up
with the housing’s key.
m. Position the stopper plate to the airbag
housing (Figure14).
n. Install the four NEW mounting nuts to the
airbag housing and tighten to 53 in. lbs.
(6 N·m) (Figure 13).
o. Passenger airbag retrofit is complete
(Figure 22).

WHITEOR BLUE STRIPE ON
NEW INFLATOR GOES TO
OPEN END OF HOUSING

AIRBAG MODULE
HOUSING

Figure 21 – Install New Inflator to Housing
WHITE OR BLUE STRIPE
INDICATES NEW INFLATOR
IS INSTALLED

Figure 22 – Retrofit Complete

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18/22

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Healthy Airbag Inflator Collection
Reference: 34D

FCA US LLC

_________________________________________________________
WARNING: To avoid personal injury or death, the passenger airbag door must never be painted.
Replacement passenger airbag units are serviced with doors in the original colors. Paint may change
the way in which the material of the airbag door responds to an airbag deployment. Failure to observe
this warning could result in occupant injuries upon airbag deployment.
WARNING: To avoid personal injury or death, use extreme care to prevent any foreign material from
entering the passenger airbag, or becoming entrapped between the passenger airbag cushion and
the passenger airbag door. Failure to observe this warning could result in occupant injuries upon
airbag deployment.
16. Carefully position the PAB housing into the PAB retainer receptacle.
17. Install and tighten the four screws that secure the PAB upper mounting brackets to the U-nuts on the
retainer. Tighten the screws to 27 in. lbs. (3 N·m).
18. Reach through the instrument panel glove box opening to install and tighten the two screws that secure the
PAB lower bracket to the instrument panel structural support. Tighten the screws to 103 in. lbs. (12 N·m).
19. Reach through the instrument panel glove box opening to access and connect the two instrument panel
wire harness connectors to the two PAB initiators, one at each side of the PAB inflator canister. Be certain
the connectors are each fully engaged and locked.
20. Position the HVAC module to the air inlet housing and engage the module to the two front retaining screws.
21. Loosely install the screw that secures the rear of the HVAC module to the air inlet housing.
22. Tighten all the screws that secure the HVAC module to the air inlet housing to 2 N·m (17 in. lbs.).
23. Connect the wire harness connector to the HVAC module.
24. Secure the wire harness connectors to the bracket.
25. Slide the BCM into position so that the top mounting tab on the BCM is properly aligned to the mounting weld
stud and the lower mounting tabs slide into their respective mounting weld studs.
26. Install the two lower fasteners and tighten securely.
27. Tighten the upper fastener securely.
28. Connect the electrical connectors to the BCM receptacles.
29. Connect the electrical connectors to the glove box.
30. Install the glove box into the instrument panel. Tighten all eight fasteners securely.
31. Connect the electrical connectors to the instrument panel silencer.
32. Secure the instrument panel silencer to the instrument panel.
33. Install the right side sill plate.
Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
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19/22

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Healthy Airbag Inflator Collection
Reference: 34D

FCA US LLC

_________________________________________________________
34. Install the right side instrument panel end cap.
35. Do not connect the battery negative cable at this time.
36. Proceed to Section D. Supplemental Restraint System (SRS) Verification Test.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
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20/22

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Healthy Airbag Inflator Collection
FCA US LLC

Reference: 34D

_________________________________________________________
D. Supplemental Restraint System (SRS) Verification Test
NOTE: During the following test, the negative battery cable remains disconnected and isolated during
steps 1 and 2 of the Supplemental Restraint System (SRS) Verification Test.
NOTE: The wiTECH scan tool must be used to perform this recall. The wiTECH software is required
to be at the latest release level before performing this procedure.
1. Connect the wiTECH micro pod II to the 16-way Data Link Connector (DLC). The DLC is located on the driver
side lower edge of the instrument panel, near the steering column opening cover and outboard of the steering
column.
NOTE: Follow the appropriate SRS verification test procedure either Step 8 or Step 9 depending on
ignition type.
2. If the vehicle is equipped with Standard Key Ignition. Failure to follow these instructions may result in
possible serious or fatal in jury.
a. Turn the ignition switch to the “RUN” position then exit the vehicle with the scan tool and close the doors.
b. Check to be certain that nobody is in the vehicle, then connect the battery negative cable to the battery
post and tighten the clamp nut to 5 N·m (44 in. lbs.). Connect the IBS.
3. If the vehicle is equipped with Keyless Go. Failure to follow these instructions may result in possible serious
or fatal in jury.
a. Remove the Occupant Restraint Controller (ORC) fuse (Figure 23).
b. Connect the battery negative cable to the battery post
and tighten the clamp nut to 5 N·m (44 in. lbs.). Connect
the IBS (Figure 1).
c.

ORC FUSE

Wait two minutes before proceeding.

d. Cycle the ignition to the on position.
e. Reconnect the ORC fuse (Figure 23).
4. Open the wiTECH 2.0 website.
5. Enter your “User id” and “Password” and your “Dealer
Code”, then select “Sign In” at the bottom of the screen.
Click “Accept”.

Figure 23 – ORC Fuse

6. Starting at the “Vehicle Selection” screen, select the appropriate vehicle and Device Name.
7. From the “Action Items” screen, click “All DTCs”, select “Clear All DTCs”, click “Continue” and then click
“Close”.
8. If DTCs are still stored, cycle the ignition OFF/ON to change DTC status from “active” to “stored” then clear
DTCs again.
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Healthy Airbag Inflator Collection
Reference: 34D

FCA US LLC

_________________________________________________________
9. Turn the ignition switch to the “OFF” position for about 15 seconds, and then back to the “RUN” position.
Observe the air bag indicator in the instrument cluster.
➢

The air bag indicator should illuminate from four to six seconds, and then go out. This indicates that
the SRS is functioning normally and that the repairs are complete.

➢

If the air bag indicator fails to light or the light remains ON, there is still an active SRS fault or
malfunction. Refer to the appropriate diagnostic information to diagnose the problem.

10. Turn the ignition to the “OFF” position.
11. Close the hood and remove the wiTECH micro pod II from the DLC.
12. Return the vehicle to the customer.

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any vehicle service.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
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22/22

CUSTOMER SATISFACTION NOTIFICATION

This notice applies to your vehicle:

Driver and Passenger Airbags

[Model Year and Model]

VIN XXXXXXXXXXXXXXXXX

34D

LOGO
VEHICLE PICTURE

Dear [Customer Name],
At FCA US LLC, customer safety and security are our utmost priority and we
need your help. FCA is asking for your support with an important safety and
quality assurance initiative. FCA would like to replace the driver and passenger
airbag inflators in your vehicle with new replacement parts free of charge. This
is not a safety recall but, as explained below, is part of an important safety and
quality assurance initiative. This invitation is time-limited, so please contact the
FCA Recall Assistance Center at 833-585-0144 at your earliest convenience to
arrange for this important service.
REASON FOR AIRBAG INFLATOR REPLACEMENT PROGRAM
●

SCHEDULE YOUR
APPOINTMENT TODAY!
HERE’S HOW:
1. Call the FCA Recall Assistance
Center at 833-585-0144.
A
Recall Specialist can confirm
part availability and help
schedule an appointment.
2. Receive a $100 gift card in the
mail after the completion of the
repair to Thank You for your
participation.

DEALERSHIP INSTRUCTIONS
Please reference CSN 34D.

Your [year, make, model] has a driver and passenger airbag that FCA
would like to inspect.
This is NOT a recall.
This is a study being done in cooperation with the Department of
Transportation’s National Highway Traffic Safety Administration
(NHTSA).
You will get brand-new replacement parts FREE, at no cost to you.

●
●
●

WHAT YOU SHOULD DO
●

●

Call the FCA Recall Assistance Center at 833-585-0144 to make an
appointment to have your airbag replaced – this offer is time limited. The
Recall Specialist will help ensure the necessary parts are available at
the dealer and schedule an appointment that is convenient for you.
Upon completion, FCA will send you a $100 gift card to say Thank You
for your participation.

Thank you for your help with this important safety and quality assurance
initiative. We appreciate your [make] ownership, your willingness to help, and
apologize for any inconvenience this may cause you.

Sincerely,
Customer Service / Field Operations
FCA US LLC