Keystone RV

KSB-260417

4/17/2026

G5.5 Exact-Slide Extended Shaft Motor Retro Kit
The information and instructions in a Keystone Service Bulletin (KSB) are intended to inform RV
dealership Service Managers/Technicians of situations that may occur with some Recreational
vehicles so dealership personnel can perform proper and efficient service. KSB’s are intended
to be used by trained RV technicians with the knowledge, tools and equipment to do the job
properly and safely, not “do-it-yourselfers”.
• Information is not presented as a repair guaranteed to be covered by warranty.
• Keystone’s P & P (Policy & Procedures) must be followed for any requested warranty work.
• Do not assume this repair is covered by warranty.
• Not every unit listed requires a repair.
This process describes the repair of the Exact-Slide G5.5 motors in the event a motor fails
due to gearbox failure or sprocket deflection.
Models Included:

2026

2025
2024

2023
2022
2021

Alpine, Arcadia, Avalanche, Bullet, Carbon,
Coleman, Cougar, Hideout, Impact, Outback,
Passport, Springdale, Montana, Montana HC
Alpine, Arcadia, Avalanche, Bullet, Carbon,
Coleman, Cougar, Fuzion, Hideout, Impact,
Outback, Passport, Springdale, Montana,
Montana HC, Voltage
Alpine, Arcadia, Avalanche, Carbon, Cougar,
Fuzion, Hideout, Impact, Outback, Passport,
Springdale, Montana, Montana HC, Voltage
Alpine, Arcadia, Avalanche, Cougar, Fuzion,
Hideout, Outback, Passport, Raptor,
Springdale, Montana, Montana HC, Voltage,
Yukon
Fuzion, Outback, Voltage, Yukon
Outback

Floorplans with BAL G5.5 ExactSlides
Floorplans with BAL G5.5 ExactSlides
Floorplans with BAL G5.5 ExactSlides
Floorplans with BAL G5.5 ExactSlides
Floorplans with BAL G5.5 ExactSlides
Floorplans with BAL G5.5 ExactSlides

Parts Required:

1 - KRV # 785661 – Mechanism - Slideout - Service Kit - G5.5
- Extended Shaft and Brushing Retrofit

Local parts:

Blue Loctite 242 or 243

Tools Required:

Screw gun, Drill, 3/16” drill bit, 5/32” Allen wrench, 7/16” wrench

KSB-260417

Page 2 of 3

This KSB requires a Pre-Authorization & Photograph
When performing this KSB, please make certain that appropriate Personal Protective Equipment
(PPE) is used.
The remedy is to remove both the left-hand and right-hand top mount motors from the G5.5 Exact-Slide
jambs and replace them with the Extended Shaft Motor Retro Kit.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Follow the attached BAL by Norco Industries repair instructions.
Step 3
Proceed to warranty reimbursement.
WARRANTY REIMBURSEMENT
This KSB is for repair purposes only. If this is a warranty repair, the flat rate code is # 7301742A
Submit a pre-authorization then claim on Key Express with clear photographs of
both the left and right removed motors showing the sprocket and motor label,
Flat Rate Code # 7301742A with KSB # 260417 noted in the customer complaint section.
The time authorized for this repair is 5.0 hours.
PARTS DISPOSITION
No part return required.
If you have questions, please contact Customer Service:
Luxury (LX) 866-273-1450

Traditional (TR) 855-895-4422

Toy Haulers (TH) 866-273-1452

Dutchmen (DM) 855-382-4100

Premium (PR) 866-273-1454

CrossRoads (CR) 844-361-8455

Light Weight (LW) 866-273-1456

QUICK GUIDE G5.5 EXACT-SLIDE
EXTENDED SHAFT MOTOR RETRO KIT
Motor Replacement Video

Full Process Video

Additional Tools Needed:
1/2” Chuck drill
3/16” or 5/16” drill bit
5/32” or 4mm Allen wrench
7/16” wrench
Blue Loctite 242 or 243
Medium Strength

Fig A

Motor Replacement Process
•

(Fig A) Remove the two motor mount bolts using a 5/32” (or 4
mm) Allen wrench.

RH Motor/Jamb Shown

•

(Fig B) Drill templates are labeled L (Left) and R (Right) and must
Fig B
be used on the correct jamb. Left/Right is determined by standing
inside the unit, looking at the slide-out.

•

(Fig C) Bolt the appropriate drill template to the motor mount
bracket using the motor mounting holes. Tighten the template
fasteners using a 5/32” Allen wrench and 7/16” Wrench.

•

(Fig D & E) Using the supplied 5/8” drill bit, mark the center of the
Fig D
bushing hole through the large hole in the drill template. After
marking the center, use a 3/16” drill bit to drill a pilot hole
through the aluminum jamb.

•

•

(Fig F) Leave the drill template installed. Enlarge the hole with
supplied 5/8” drill bit. Keep drill square to the template and not
oversize/enlarge hole.
Remove template and aluminum shavings from the assembly/
jamb after drilling. Deburr the hole is necessary without enlarging
the hole.

•

(Fig G & H) Support the back of the jamb and press the bushing
into the 5/8” hole until it is fully seated.

•

Install the new extended shaft motor with the chain over sprocket.

•

(Fig I) Measure the top and bottom exterior cables to ensure that
they are the same length, when pulled tight, before bolting the
motor in place.

•

Fig C

Mark Center
Fig E

Drill Center
Fig F

Fig G

Fig H

Fig I

Ensure that the motor mounting bracket and holes in the motor
are properly aligned before installing the bolts using Blue Locktite
on the threads of the bolts.

https://balrvproducts.com/

10800230 REV. A