Customer Notification
Corporate Compliance

Po Box 30
MIDDLEBURY, INDIANA 46540-9218

FOREST RIVER ID: 51-2029
FCA RECALL: B3C/25V720
SERVICE CAMPAIGN: B000096

<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

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Integrity

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Safety

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Quality

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Customer Service
April 2026

This Notice applies to your vehicle VIN listed above.

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is
remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-

Dear Forest River Customer:
Forest River is alerting you to a FCA RECALL: B3C/25V720 involving certain 2019-2022 Lonestar Van, 2020-2021
Mobility Trans, 2023-2025 Mobility Trans Safetbus, 2022-2023 LA West & 2025 Forest River Van, Buses. Please see the
information below which describes the issue and provides you with details on the steps you should take to have your
vehicle repaired.
WHAT IS THE ISSUE?
The cooling fan may wear prematurely and have inadequate fuse protection, which can lead to a vehicle fire.
DEALERS: WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.

Sincerely,
Forest River
Office of Corporate Compliance

Page 1 of 1

This notice applies to your vehicle,

[Model Year and Model]

IMPORTANT SAFETY RECALL
Engine Compartment Fire - High Duty Cycle

VIN XXXXXXXXXXXXXXXXX

B3C/NHTSA 25V-720

Dear [Name],
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

LOGO
VEHICLE PICTURE

FCA US LLC has decided that a defect, which relates to motor vehicle safety, exists in certain
[2018 – 2025 Model Year (VF) Ram ProMaster] vehicles.
It is extremely important to take steps now to repair your vehicle to ensure the safety of you and
your passengers.
WHY DOES MY VEHICLE NEED REPAIRS?
The cooling fan on your vehicle [1] may wear prematurely and have inadequate fuse protection,
which can lead to a vehicle fire. A vehicle fire can result in increased risk of occupant injury
and/or injury to persons outside the vehicle, as well as property damage.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized BusinessLink
dealer.
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment.
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Safety Recall B3C.

HOW DO I RESOLVE THIS IMPORTANT SAFETY ISSUE?
FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer
will replace the cooling fan module and a fuse, and provide an owner's manual addendum and
label for the Power Distribution Center (PDC). The estimated repair time is 2 hours. In
addition, your dealer will require your vehicle for proper check-in, preparation, and check-out
during your visit, which may require more time. Your time is important to us, so we recommend
that you schedule a service appointment to minimize your inconvenience. Ask your dealer for
alternate transportation options while your vehicle is in service. Please bring this letter with you
to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR BUSINESSLINK DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your safety. Thank you
for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC