15-032: Sheppard Steering Gear Replacement for Safety
Recall 24KWF

3/11/2026 Z Edit © Clone
15-032

Sheppard Steering Gear Replacement for Safety Recall 24KWF

Subject

Sheppard Steering Gear Replacement for Safety Recall 24KWF

Whats New Abstract

The Parts section has been updated with revised steps for opening a TCS365 Order Support — Order Inquiry
case.

Revision

03/11/2026: The Parts section has been updated with revised steps for opening a TCS365 Order Support —
Order Inquiry case.

Condition

Certain Model Year 2025 Kenworth chassis with identified “SUSPECT” steering gears using inspection
procedures in Safety Recall 24KWF.

This bulletin contains parts ordering and repair information for steering gears identified as “SUSPECT” under
Safety Recall 24KWF.

Chassis Affected

Certain Model Year 2025 Kenworth chassis with identified “SUSPECT” steering gears using inspection

procedures in Safety Recall 24KWF.
Action
fi] NOTE
Both Main and Slave steering gears are affected by
this recall. If the chassis is equipped with dual
steering gear system, ensure both steering gear
serial numbers are inspected.
1. Verify the chassis steering gear has been found "SUSPECT" per Safety Recall 24KWF “Steering Gear
Serial Number Inspection Procedure."
2. In Service Management, select Campaign 15-032 to add it to the case. If the unit is released back into
service without performing the repair, make sure to also release the Campaign in Service Management.
3. If you are not using Service Management to start repair orders, review SIR for “Complete” or “In
Process" next to the 15-032 campaign code prior to performing this repair.
4. Confirm with the customer that your dealership will be the repairing location before ordering parts.
5. Follow steps in “Parts” section to request replacement steering gear(s) for affected vehicles.
i) NOTE
Replacement steering gear(s) may have a long
lead time due to supplier capacity. Advise vehicle
owner of inspection results and obtain direction
regarding release of truck pending parts
availability. The vehicle owner determines the use
of the truck while waiting for parts.
6. Prepare an inventory of required additional parts from ECAT and confirm all parts have arrived before
scheduling the chassis for repair.
7. Follow steps in “Procedure” section to replace steering gear(s).
8. Return removed SUSPECT gear(s) to R.H. Sheppard using the steps in “Warranty” Section.
New vehicles that are repaired before purchase MUST be given an Disclosure Form. Attach a copy of the

disclosure form to the repair claim.
i) LEGAL DISCLOSURE
DISCLOSURE STATEMENT: Steering gears may be
replaced with remanufactured gears from R.H.
Sheppard. These remanufactured parts have the same
warranty as new from the manufacturer. New
vehicles can only be sold with remanufactured
parts with full disclosure to the customer before
final purchase.
The following will be on a separate Disclosure Form
to be provided to the customer:
“This vehicle was involved in a safety recall and was
repaired prior to sale to the first purchaser with a
steering gear remanufactured by R.H. Sheppard. This
remanufactured gear comes with the standard factory
warranty. Refer to the Warranty Agreement for
details.”
A CAUTION
Dealers could be held liable for violations of
Consumer Protection Laws if the presence of
remanufactured parts on new vehicles is not clearly
and conspicuously disclosed to the customer at the
time of sale.
© This Disclosure Form MUST be given to the
purchaser of NEW vehicles repaired before
purchase.
¢ Attach a copy of the Disclosure Form to the
warranty claim for repair
Warranty
There is no time or mileage limit for this recall. Kenworth will pay for parts and labor:
¢ File an Editable Quick Claim to include parts and labor used during steering gear(s) replacement.
© 2.0 hours to replace the Main Steering Gear only (includes replace the steering gear, set the
relief plungers, bleed the power steering system and to paint parts). Use SRT code B24-17C
© 3.1 hours to replace both Main and Slave Steering Gears (includes replace the steering gear, set
the relief plungers, bleed the power steering system and to paint parts). Use SRT code B24-17D
© 2.0 hours to replace the Slave Steering Gear only (includes replace the steering gear, set the

relief plungers, bleed the power steering system and to paint parts). Use SRT code B24-17E
© 0.5 hours to check alignment. This does not include full vehicle alignment. This is a check to
ensure that the steering gear was installed correctly. No changes to alignment adjustments (tie
rods) are necessary during this procedure. Use SRT code B24-17F
© 0.2 hours to calibrate the steering angle sensor using Bendix ACOM Pro (if equipped). Use SRT
code B24-17G
¢ The repair claim MUST be submitted with the part number ordered by PACCAR Parts through the
TCS365 case. This part number will end in "Y". Failure to follow these exact instructions will result
in denial of the warranty claim.
¢ Include PNG Logistics tracking number for returned gears in claim.
¢ New vehicles that are repaired before purchase MUST be given an Disclosure Form. Attach a copy of the
disclosure form to the repair claim.
¢ File an additional claim for extraordinary circumstances. An editable quick claim for standard labor must
be filed first. Quick claim CU number must be included in repair story of additional claim.
© Return suspect steering gears to R.H. Sheppard.
© No Pre-Authorization or RGA/RMA is required for this return.
© Place a copy of the claim with the returned steering gear.
© Contact PNG Logistics at 877-764-9441 for shipping instructions
© Ship the suspect gear to: Sheppard Recall 2024 ATTN: {use steering gear serial number} 300 N.
Forney Ave. Hanover, PA 17331
¢ Canadian Dealers: If necessary, use the supplier's Tax ID 66-0428542.
° File the claim within 14 days in accordance with Warranty Policy CA009.
PRWS CLAIM CODING
Campaign |15032 Campaign Type |Field Repair
Code:
Claim Truck Repair Type Fix-As-Fail
Category:
Customer |128 Causal Code 62
Concern
Code
Corrective Responsibility |CampSupp
Action Code:
Code

Failure 015-003- | Causal Part HWC06510
Location 061
Supplier 15310AA |SRT Code B24-17C
Code 2.0 hours
Sheppard
steering
gear R&R
Master gear
per bulletin
procedure.
B24-17D
3.1 hours
Sheppard
steering
gear R&R
Master and
Slave per
bulletin
procedure.
B24-17E
2.0 hours
Sheppard
steering
gear R&R
Slave gear
per bulletin
procedure.
B24-17F
0.5 hours
Steering
Alignment
per bulletin
procedure.
B24-17G
0.2 hours
Calibrate
steering
angle sensor
using Bendix
ACOM, per
bulletin
procedure.
Parts

Follow the steps below to request replacement steering gear(s).
1. Verify steering gear(s) are suspect:
© Verify the chassis steering gear has been found “SUSPECT” per Safety Recall 24KWF "Steering
Gear Serial Number Inspection Procedure."
2. Create Technical Assistance Case:
© Open "TCS356" in Google Chrome or Microsoft Edge.
© Select Vehicle Support - Technical Assistance
© Case Type: Chassis Support
© Case Category: General Questions
© Subject line: Safety Recall 24KWF
© Area of Concern: Steering
© |n the Details section, include:
= Steering Gear Serial Number
= Sheppard Steering Gear Classification Tool results
= Part number shown on Sheppard Classification Tool results
© Submit the case.
Technical Assistance will review your case details and respond with whether you are approved to
order parts or denied.
If denied, the unit may be released to the customer with no further repair necessary. No further
action from the dealer is needed.
If approved by Technical Assistance to order parts, open a separate TCS365 case to place an
order.
i] NOTE
DO NOT PROCEED PAST THIS POINT UNTIL
NOTIFIED by Technical Assistance VIA TCS365
3. Create Steering Gear Part(s) Ordering Case:
Dealers are not placing orders for replacement steering gears themselves - orders will be placed by
Paccar Parts Customer Service, via TCS365 cases only. The part number ordered by TCS will end in ‘Y’.
Do NOT order new or remanufactured steering gear part number.
It is required to include the Technical Assistance case # in the “Place an Order” case.
© Open “TCS356" in Google Chrome or Microsoft Edge.
© Select Order Support - Order Inquiry
© Case Type: Place an Order
© Case Category: Campaign
© Subject line: Subject line: 24KWF and the Technical Assistance case # Example: 24KWF TAC #
05112345
© Click the RH Sheppard Recall drop down menu and select Yes. This will ensure your case gets

sent to the correct department
© Inthe Campaign Name field, input the recall # 24KWF
© Other required fields when opening a “Place an Order” case:
= Vehicle Chassis #: (Your order will be placed with this information)
= Shipping method: Best Way Ground (BWG)
= Part Number (shown on Sheppard Classification Tool results)
= Dealer PO #: (PO#)
= Order Type: Emergency — EM (US) or E1 (Canada)
= No drop ship orders accepted. All parts will ship directly to the dealer location that opened
the case
© Submit the case.
Once an order case has been submitted, PPD Customer Service will review the details and place
the order on behalf of the dealer.
Once the order is placed, the dealer will receive an email confirmation with the order # and the
parts that have been ordered.
Shipping and tracking information can be found in Quicknet.
4. Order Additional Replacement Parts:
Specific part numbers and quantity are available in ECAT for each chassis.
Authorized additional parts for steering gear(s) replacement are listed in the links below.
= Slave Gear Authorized Additional Parts and Hardware Cross-Reference.
= Main Gear Authorized Additional Parts and Hardware Cross-Reference.
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely
repaired and maintained. Read all steps before beginning.
1. Verify the chassis steering gear has been found "SUSPECT" per Safety Recall 24KWF "Steering Gear Serial
Number Inspection Procedure".
2. Follow the replacement procedure based on the steering gear(s) being replaced. In addition, refer to

Sheppard's steering gear installation instructions for how to bleed, and set plungers.
© Main steering gear replacement procedure
© Slave steering gear replacement procedure
© Main and Slave steering gear replacement procedure
© Sheppard steering_gear installation instruction
Attachments
Steering Gear Serial Number Inspection Procedure
Sheppard Steering Gear Classification Tool
Main steering _gear replacement procedure
Slave steering gear replacement procedure
Main and Slave steering_gear replacement procedure
Sheppard steering gear installation instruction
Serial Number tracking form
Main Steering Gear - Authorized Additional Parts and Hardware Cross-Reference.
Slave Steering Gear - Authorized Additional! Parts and Hardware Cross-Reference.
Disclosure Form (For NEW vehicles repaired before purchase),
Safety Recall 24KWF Sheppard Steering Gear Sector Shaft bulletin
Authored by: JK

15-032: Sheppard Steering Gear Replacement for Safety
Recall 24PBF
3/11/2026 Z Edit © Clone
15-032
Sheppard Steering Gear Replacement for Safety Recall 24PBF
Subject
Sheppard Steering Gear Replacement for Safety Recall 24PBF
Whats New Abstract
The Parts section has been updated with revised steps for opening a TCS365 Order Support — Order Inquiry case.
Revision
03/11/2026: The Parts section has been updated with revised steps for opening a TCS365 Order Support —
Order Inquiry case.
Condition
Certain Model Year 2025 Peterbilt chassis with steering gears identified as “SUSPECT” using inspection procedures
in Safety Recall 24PBF.
This bulletin contains parts ordering and repair information for steering gears identified as “SUSPECT” under Safety
Recall 24PBF.
Chassis Affected
Certain Model Year 2025 Peterbilt chassis with steering gears identified as “SUSPECT” using inspection procedures
in Safety Recall 24PBF.
Action
Safety Recall
Inspect all affected chassis that enter your dealership, even if the customer has no issue with the chassis.

1. Refer to service management and/or SIR for the affected chassis.

2. Per Safety Recall 24PBF, ensure the chassis has:
© Been previously inspected per 24PBF “Steering gear serial number inspection procedure”
© The Sheppard Steering Gear Classification Tool results are “Suspect”.
© The Serial Number Tracking Form previously submitted in 24PBF.
(i) NOTE
Both main and slave steering
gears are affected by this recall.
If chassis is equipped with a dual
steering gear system, ensure
both steering gears are replaced
if found “Suspect” during
inspection procedures in 24PBF.
3. In service Management, select Campaign 15-032 to add it to the case. If the unit is released back into
service without performing the repair, make sure to also release the Campaign in Service Management.
4. If you are not using Service Management to start repair orders, review SIR for “Complete” or "In Process"
next to the 15-032 campaign code prior to performing this repair.
5. Confirm with the customer that your dealership will be the repairing location before ordering parts.
6. Follow steps in “Parts” section to request replacement steering gears for affected vehicles.
ti] NOTE
Replacement steering gears may
have a long lead time due to
supplier capacity.
Advise vehicle owner of
inspection results and obtain
direction regarding release of
truck pending parts availability.
The vehicle owner determines
the use of the truck while waiting
for parts.
7. Prepare an inventory of required additional parts from ECAT and confirm all parts have arrived before
scheduling the chassis for repair.
8. Follow steps in “Procedure” section to replace steering gear(s).

9, Return removed SUSPECT gear(s) to R.H. Sheppard using the steps in “Warranty” Section.
New vehicles that are repaired before purchase MUST be given a Disclosure Form.
ti] LEGAL DISCLOSURE
DISCLOSURE STATEMENT:
Steering gears may be replaced
with remanufactured gears from
R.H. Sheppard. These
remanufactured parts have the
same warranty as new from the
manufacturer. New vehicles can
only be sold with
remanufactured parts with full
disclosure to the customer
before final purchase.
The following will be on a
separate Disclosure Form to be
provided to the customer when
receiving a new truck repaired
before final sale:
“This vehicle was involved in a
safety recall and was repaired
prior to sale to the first
purchaser with steering gear
remanufactured by R.H.
Sheppard. This remanufactured
gear comes with the standard
factory warranty. Refer to the
Warranty Agreement for details.”
A CAUTION
Dealers could be held liable for
violations of Consumer
Protection Laws if the presence
of remanufactured parts on new
vehicles is not clearly and
conspicuously disclosed to the
customer at the time of sale.
© This Disclosure
Form MUST be given to
the purchaser of NEW
vehicles repaired before

purchase.
© Attach a copy of the
Disclosure Form to the
warranty claim for repair.
Warranty
There is no time or mileage limit for this recall. Peterbilt will pay for parts and labor:
© File as Recommended Repair 15032 and edit as needed to include parts and labor used during steering
gear(s) replacement.
© 2.0 hours to replace the Main Steering Gear only (includes replace the steering gear, set the relief
plungers, bleed the power steering system and to paint parts). Use SRT code B24-18C.
© 3.1 hours to replace both Main and Slave Steering Gears (includes replace the steering gear, set the
relief plungers, bleed the power steering system and to paint parts). Use SRT code B24-18D.
© 2.0 hours to replace the Slave Steering Gear only (includes replace the steering gear, set the relief
plungers, bleed the power steering system and to paint parts). Use SRT code B24-18E.
© 0.5 hours to check alignment. This does not include full vehicle alignment. This is a check to ensure
that the steering gear was installed correctly. No changes to alignment adjustments (tie rods) are

necessary during this procedure. Use SRT code B24-18F.
© 0.2 hours to calibrate the steering angle sensor using Bendix ACOM Pro (if equipped). Use SRT code
B24-18G.
© The repair claim MUST be submitted with the part number ordered by PACCAR Parts through the TCS365
case. This part number will end in "-Y". Repair claims filed with incorrect part numbers will be denied.
© Include PNG Logistics tracking number for returned gears in claim.
¢ New vehicles that are repaired before purchase MUST be given a Disclosure Form.
e Return suspect steering gears to R.H. Sheppard.
© No Pre-Authorization or RGA/RMA is required for this return.
© Contact PNG Logistics at 877-764-9441 for shipping instructions.
© Ship the suspect gear(s) to:
Sheppard Recall 2024
ATTN: {use steering gear serial number}
300 N. Forney Ave.
Hanover, PA 17331
© Place a copy of the claim with the returned steering gear.
® Canadian Dealers: If necessary, use the supplier’s Tax ID 66-0428542.
e File the claim within 7 days in accordance with warranty policy.

® Cross-division repairs are not allowed.
PRWS CLAIM CODING
Campaign ‘Campaign . 7
Code: 15032 Type: Field Repair
Claim Truck _|Repair Type: |Proactive
HI 4 ve
Category: |” Pair TYP
Customer
Concern |128 Causal Code: |62
Code:
Corrective Responsibility|SUP
Acti :
ction [96 Code: SUPPLIER
Code:
Failure 025-003-|-usal Part: |HD94PCB31
Location: |061 ausal rare:
Supplier |15310AA|SRT Code: B24-18C
Code: 2.0 hours
Sheppard
steering
gear R&R
Master
gear per
bulletin
procedure.
B24-18D
3.1 hours
Sheppard
steering
gear R&R
Master and
Slave per
bulletin
procedure.
B24-18E
2.0 hours
Sheppard
steering
gear R&R
Slave gear
per bulletin
procedure.
B24-18F
0.5 hours
Steering
Alignment

the dealer is needed.
If approved by Technical Assistance to order parts, open a separate TCS365 case to place an order.
[[] Note
IDO NOT PROCEED PAST THIS
POINT UNTIL NOTIFIED by
Technical Assistance via TCS365
3. Create Steering Gear Part(s) Ordering Case:
Dealers are not placing orders for replacement steering gears themselves - orders will be placed by Paccar
Parts Customer Service, via TCS365 cases only. The part number ordered by TCS will end in 'Y'.
Do NOT order new or remanufactured steering gear part number.
It is required to include the Technical Assistance case # in the "Place an Order" case.
© Open TCS365 in Google Chrome or Microsoft Edge.
© Select: Order Support — Order Inquiry
© Type: Place an Order
© Case Category: Campaign
© Subject line: 24PBF and the Technical Assistance case # Example: 24PBF TAC # 05112345
© Click the RH Sheppard Recall drop down menu and select Yes. This will ensure your case gets sent to
the correct department
© Inthe Campaign Name field, input the recall # 24PBF
© Other required fields when opening a “Place an Order” case:
= Vehicle Chassis #: (Your order will be placed with this information)
= Shipping method: Best Way Ground (BWG)
= Part Number (shown on Sheppard Classification Tool results)
= Dealer PO # (PO#)
= Order Type: Emergency — EM (US) or E1 (Canada)
= No drop ship orders accepted. All parts will ship directly to the dealer location that opened the
case.
© Submit the case.
Once an order case has been submitted, PPD Customer Service will review the details and place the
order on behalf of the dealer.
Once the order is placed, the dealer will receive an email confirmation with the order # and the parts

that have been ordered.
Shipping and tracking information can be found in Quicknet.
4. Order Additional Replacement Parts:
Specific part numbers and quantity are available in ECAT for each chassis.
Authorized additional parts for steering gear(s) replacement are listed in the links below.
=" Main Steering Gear: Authorized Additional Parts and Hardware Cross-Reference.
= Slave Steering Gear: Authorized Additional Parts and Hardware Cross-Reference.
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely repaired
and maintained.
1, Ensure the chassis has:
© Been previously inspected per 24PBF “Steering gear serial number inspection procedure”
© The results are “Suspect”.
© The Serial Number Tracking Form previously submitted in 24PBF.
2. Follow the replacement procedure based on the steering gear(s) being replaced. In addition, refer to
Sheppard’s steering gear installation instructions for how to bleed, and set plungers.
© Main steering gear replacement procedure
© Slave steering gear replacement procedure
© Main and Slave steering gear replacement procedure
© Sheppard steering gear installation instruction
Attachments
INSPECTION PROCEDURE:
Steering Gear Serial Number Inspection Procedure
REPAIR PROCEDURES:
Main steering gear replacement procedure
Slave steering gear replacement procedure
Main and Slave steering gear replacement procedure
Sheppard steering gear installation instruction
REFERENCE DOCUMENTS:
Sheppard Steering Gear Classification Tool
Serial Number tracking form
ACOM Pro User Guide
Disclosure Form (For new vehicles repaired before purchase)
Safety Recall 24PBF Sheppard Steering Gear Sector Shaft