Aviator RWD - Replace Long Block
This labor operation code closes the FSA.

MT24N12F

Up To 20.5

Explorer AWD - Replace Long Block
This labor operation code closes the FSA.

MT24N12G

Up To 21.5

Explorer RWD - Replace Long Block
This labor operation code closes the FSA.

MT24N12H

Up To 21.2

Edge AWD - Replace Long Block
This labor operation code closes the FSA.

MT24N12J

Up To 17.6

Nautilus AWD - Replace Long Block
This labor operation code closes the FSA.

MT24N12K

Up To 17.6

Nautilus FWD - Replace Long Block
This labor operation code closes the FSA.

MT24N12L

Up To 16.4

Bronco 2.7L - Replace Long Block
This labor operation code closes the FSA.

MT24N12M

Up To 15.1

Bronco 3.0L - Replace Long Block
This labor operation code closes the FSA.

MT24N12N

Up To 15.8

F-150 4x4 - Replace Long Block
This labor operation code closes the FSA.

MT24N12P

Up To 16.3

F-150 4x2 - Replace Long Block
This labor operation code closes the FSA.

MT24N12Q

Up To 15.8

© Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 24N12 – Supplement #2
SUPPLEMENTAL LABOR ALLOWANCES These labor operation codes DO NOT close the FSA.
Note: Claim any relevant supplemental labor operations in addition to the primary labor operation.
Description

Labor
Operation

Labor Time
Hour(s)

All Vehicles- Borescope the engine to inspect for broken valve
damage.
This labor operation can only be claimed with SSSC approved
long block replacement.

MT24N12R

Up to 2.0

Time allowed to submit SSSC contact with borescope images
showing evidence of cylinder damage from a broken valve.

24N12ZZ

0.2

Lincoln Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2026 Remote Experience
Program Dealers AND vehicles outside of Lincoln Pick-Up &
Delivery contract coverage of 4 years/50,000 miles.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

24N12LL

0.5

Ford Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2026 Remote Experience
Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-Up &
Delivery for dealership repairs only. Can only be claimed once,
regardless of outstanding FSAs repaired.

24N12PP

0.5

PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: Parts should only be ordered after SSSC approval is received for long block
replacement under this program.

Order the parts below through normal order processing channels:
Service Part
Number

Claim
Quantity

Package
Order
Quantity

Number in
Package

RL3Z 6006 A

1

1

1

F-150 Long Block

PB2Z 6006 B

1

1

1

Bronco 2.7L Long Block

N2DZ 6006 B

1

1

1

Bronco 3.0L Long Block

KT4Z 6006 B

1

1

1

Edge ST and Nautilus Long Block

L1MZ 6006 E

1

1

1

Explorer and Aviator Gas Long Block

Description

L1MZ 6006 F
1
1
1
Explorer PHEV and Aviator PHEV Long Block
To guarantee the shortest delivery time, an emergency order for parts must be placed.
NOTE: For additional required parts such as gaskets, fasteners, seals, fluids, etc., refer to the
Workshop Manual (WSM) procedures.
DEALER PRICE
For the latest prices, refer to DOES II.

© Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 3 of 3
Customer Satisfaction Program 24N12 – Supplement #2
PARTS RETENTION, RETURN, & SCRAPPING
Please refer to the FSA Policy Document for any and all questions on parts.
EXCESS STOCK RETURN
Please refer to the FSA Policy Document for any and all questions on parts.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Please refer to the FSA Policy Document for any and all quSestions on parts.

© Copyright 2026 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 4
CUSTOMER SATISFACTION PROGRAM 24N12-S2

CERTAIN 2021-2022 MODEL YEAR VARIOUS VEHICLES — ENGINE VALVE
INSPECTION TEST
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more

details.
IMPORTANT: A borescope will be needed for these instructions. If your dealership does not

already have a borescope and/or one was not already funded through FSA 23S06 or

other similar programs, you may contact the Special Service Support Center (SSSC)

for approval to purchase one. SSSC prior approval is required for borescope

reimbursement. Post approval for bore scope purchases will NOT be given. Only one

borescope reimbursement per repairing dealer.
NOTE: Borescope cameras are sensitive to extreme heat.
1. Was FSA 24S55 completed?
Yes - Proceed to Step 2.
No - This FSA does not apply.
2. Is engine damage, specifically related to a broken engine valve, suspected?
Yes - Proceed to Step 3.
No - This FSA does not apply.
3. Remove the spark plugs. Follow Workshop Manual (WSM) procedures in Section 303-07.
4. Using a borescope, inspect each engine cylinder for damage related to a broken engine valve.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2026

TECHNICAL INSTRUCTIONS
PAGE 2 OF 4
CUSTOMER SATISFACTION PROGRAM 24N12-S2

NOTE: Damage from a broken engine valve may be visible on multiple components including spark
plugs, pistons and cylinder heads. See Figure 1 for an example of spark plug damage. Figure 2
shows an example of piston damage. Figure 3 shows an example of cylinder head damage.
Figure 4 shows an example of the exact failure. Only this type of valve failure is covered by
this FSA.

2412A

FIGURE 1

STUD FOR
MISSING NUT
2412B

FIGURE 2

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

STUD FOR
MISSING NUT
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2026

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 3 OF 4
CUSTOMER SATISFACTION PROGRAM 24N12-S2

2412C

FIGURE 3

2412D

FIGURE 4
5. Is damage from a broken engine valve visible through the borescope?

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

Yes - Take borescope photos and proceed to Step 6.
No - Reinstall the spark plugs. Follow the WSM procedures in Section 303-07. ThisSTUD
FSA does
FOR not

apply. Follow normal diagnostic procedures to determine the root cause.
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2026

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

TECHNICAL INSTRUCTIONS
PAGE 4 OF 4
CUSTOMER SATISFACTION PROGRAM 24N12-S2

PHOTO REQUEST SUBMISSION (SSSC PHOTO SUBMISSION)
Ford has requested photo evidence prior to performing the repair for the FSA.
The SSSC must provide approval prior to performing the repair.
6. Contact the SSSC and upload the necessary photo(s) or copy of documentation(s) as an attachment
for review.
7. There are two ways to submit the requested items to SSSC.
a. Directly in the SSSC contact request form while submitting your contact on your desktop.
b. Via PTS Mobile under the Images/Files Upload menu selection. Select SSSC in the sub-menu
and ensure your P&A code is correct. Upload the item(s) by selecting the appropriate FSA with
the option to use a prior contact ID. The item(s) will be associated with your SSSC contact
during submission.
NOTE: If you have not submitted an SSSC contact yet, then you can still upload the item(s) via PTS
mobile, and the item(s) will be available when opening your SSSC contact for this VIN and recall.
8. Upon approval, the SSSC will provide an approval code that must be used for claiming. IF SSSC
approval is provided, follow WSM procedures in Section 303-01 for engine replacement.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested to

be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2026