• APIM programming assistance or APIM replacement from DSSH
• Repair Validation Code (RVC)
Once you are provided with an RVC:
• For this program it is NOT necessary to contact the SSSC for additional approvals, this
includes the following:

- additional labor hours

- module replacement

- related damage
Each model year in this program may require a different number of software updates to the Gateway
Module (GWM), Telematics Control Unit (TCU), and/or Accessory Protocol Interface Module (APIM), to
complete this FSA. Please make sure to track the number of updates that have been attempted.
For 2023 Model Year: There may be up to three software updates required for the APIM and GWM, and/
or TCU software update.
For 2024 Model Year: There may be at least one software update for the APIM and/or the GWM
required.
For 2025 Model Year: The vehicle may be at the correct software level needed or may require an
additional APIM software update.

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03/2026

TECHNICAL INSTRUCTIONS
PAGE 2 OF 12
SPECIAL FIELD ACTION 24L10

NOTE: Flow Chart is a high level overview only. Read ALL technical instructions for full detail.

Check SVC.

Yes

Is SVC Completed?

No

Yes

Perform APIM
update

Is an APIM
update available?

No

Perform GWM
update

Yes

Is a GWM
update available?

No

Perform TCU
update

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2026

Yes

Is a TCU
update available?

No

Complete

TECHNICAL INSTRUCTIONS
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NOTE: Before beginning programming ensure the vehicle has enough fuel to idle for 2 hours.
NOTE: The following modules may each require more than one software update:
Gateway Module (GWM), Telematic Control Unit (TCU) and/or Accessory Protocol Interface
Module (APIM).
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTCs after
programming. For DTCs generated after programming, follow normal diagnostic service
procedures.
1. Launch Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
2. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left-hand (LH) side of the screen, and available procedures
are listed on the right-hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
3. Select the SW Updates tab (1). See Figure 1.
4. Warranty Dealer Code (2) - Change the displayed PA code as necessary. See Figure 1.
5. Select the FSA (3) from the drop-down menu. See Figure 1.
6. Select Submit (4). See Figure 1.

FIGURE 1

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03/2026

TECHNICAL INSTRUCTIONS
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7. Does the FDRS Field Service Action Software Verification Status display a Complete status?
See Figure 2.
Yes - This completes this FSA.
No - Proceed to Step 8.

2435D

FIGURE 2
8. Check the vehicle’s State of Charge Parameter Identification Data (PID) by performing the following:
a. Launch the Ford Diagnostic and Repair System (FDRS) and navigate to toolbox tab >
datalogger > BCM and select BATT SOC PID.
b. Ensure that the BATT_SOC PID reads over 50%. If the PID is less than 50%, fully recharge the
vehicle's 12-volt battery using the appropriate Rotunda GRX-3590 or DCA-8000 testers to verify
battery condition.
c. Remove the charger from the vehicle once the battery is fully charged. Using FDRS, navigate to
toolbox tab > BCM > Reset Battery. Monitor Sensor Learned Values application. Perform the
BMS reset.
9. Connect the Rotunda battery tester and charger and set it to maintain 12.6 to 13.6 volts. Monitor
the voltage real time using the indicator at the bottom right corner of FDRS to make sure that it is within
this range. The battery state of charge (SOC) must be greater than 50% to continue withSTUD
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FSA.
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NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
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the 12-volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
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NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection, and the Vehicle Communication Module (VCM) isPLACE
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connected to the Data Link Connector (DLC).
NOTE: Make sure the FDRS does not enter sleep mode during module configuration.

PLACE COPY HERE
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03/2026

TECHNICAL INSTRUCTIONS
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10. Select Toolbox tab.
11. Select Multi-Module tab.
12. Select Read the Configuration Data. Click RUN.
13. Select the SW Updates tab.
14. Is there a software update available for the APIM?
Yes - Proceed to Step 15.
No - Proceed to Step 22.
15. Perform the Module Software Updating Procedures outlined below for the APIM module:
Continue performing software updates to the APIM module until all software updates are complete.
If any error conditions are experienced during programming, refer to WSM
Section 418-01A > General Procedures > Module Programming for the Error Condition Table.
NOTE: A 64GB or larger USB flash drive is required for APIM, TCU, and GWM software updates. USB
3.0 or higher is recommended. Make sure the USB flash drive being used is formatted correctly.
To see the available drives, hold down the Windows icon keyboard key and press the E keyboard
key. Right click on the USB flash drive and select Properties. If File System under the General tab
is not exFAT, the drive must be formatted.
• To format the USB flash drive:

a. Right click on the USB flash drive.

b. Select Format, select exFAT for the File System.

c. Select Default Allocation Size for the Allocation Unit Size.

d. De-selecting Quick Format is not necessary and will result in a lengthier operation.
NOTE: For the fastest file transfer speed, the use of a USB 3.2 flash drive with a compatible Gen 2 USB
3.2 laptop is recommended.

2227A

FIGURE 3

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DEARBORN, MICHIGAN 48121
03/2026

TECHNICAL INSTRUCTIONS
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16. Using the FDRS, begin module programming by selecting the SW Updates tab. Download and run the
application for desired module. Follow all on-screen instructions carefully.
17. When prompted, connect the USB flash drive to the FDRS.
18. When prompted by the FDRS, safely remove/eject the USB flash drive from the PC, turn the vehicle
to Key On Engine Running (KOER), and connect the USB to the media hub to install the software
update.
NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive.
19. As part of the USB software update process, the center display screen will prompt you to restart the
vehicle. Perform the following:
a. Turn the vehicle OFF.
b. Wait ten (10) minutes.
c. Turn the vehicle to KOER.
20. Leave the USB drive inserted into the vehicle, until the vehicle's center display screen states
programming successful.
NOTE: It may take up to 5 minutes before center display screen displays a "Programming Successful"
pop-up. After 5 minutes if “Successful” pop-up is not shown on center display screen, remove
the USB and select YES on the FDRS “Was the USB Update Successful” prompt (FDRS verifies
if the module software update was successfully installed on the module).
21. Once the pop-up stating Update Successful appears on the touchscreen, select Close, remove the
USB flash drive from the USB hub and connect it to the FDRS, and select Yes on FDRS indicating
the update installed successfully. This initiates the remaining automated configuration steps and
reports the module assembly, vehicle interface processor (VIP), calibration, customer interface
processor (CIP), and application software levels to the Ford online database. Failure to follow this
step results in an inaccurate database as well as omitted, improperly installed, or improperly
configured applications (features) such as navigation (if equipped). It is normal for the module to
reset during this step. Proceed to Step 34.
22. Is a GWM software update available?
Yes - Proceed to Step 23.
No - Proceed to Step 28.
23. From the list on the RH side of the screen, select GWM - Gateway Module (GWM) Software Update.
24. Click RUN. Follow all on-screen instructions carefully.

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03/2026

TECHNICAL INSTRUCTIONS
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NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive.
25. As part of the USB software update process, the center display screen will prompt you to restart the
vehicle. Perform the following:
a. Turn the vehicle OFF.
b. Wait ten (10) minutes.
c. Turn the vehicle to KOER.
26. Leave the USB drive inserted into the vehicle, until the vehicle's center display screen states
programming successful.
NOTE: It may take up to 5 minutes before center display screen displays a "Programming Successful"
pop-up. After 5 minutes if “Successful” pop-up is not shown on center display screen, remove
the USB and select YES on the FDRS “Was the USB Update Successful” prompt (FDRS verifies
if the module software update was successfully installed on the module).
27. Once the pop-up stating Update Successful appears on the touchscreen, select Close, remove the
USB flash drive from the USB hub and connect it to the FDRS, and select Yes on FDRS indicating
the update installed successfully. This initiates the remaining automated configuration steps and
reports the module assembly, vehicle interface processor (VIP), calibration, customer interface
processor (CIP), and application software levels to the Ford online database. Failure to follow this
step results in an inaccurate database as well as omitted, improperly installed, or improperly
configured applications (features) such as navigation (if equipped). It is normal for the module to
reset during this step.
28. Is a TCU software update available?
Yes - Proceed to Step 29.
No - Proceed to Step 39.
29. From the list on the RH side of the screen, select TCU - Telematics Control Unit (TCU) Software
Update.
30. Click RUN. Follow all on-screen instructions carefully.
NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive.
31. As part of the USB software update process, the center display screen will prompt you to restart the
vehicle. Perform the following:
a. Turn the vehicle OFF.
b. Wait ten (10) minutes.
c. Turn the vehicle to KOER.

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03/2026

TECHNICAL INSTRUCTIONS
PAGE 8 OF 12
SPECIAL FIELD ACTION 24L10

32. Leave the USB drive inserted into the vehicle, until the vehicle's center display screen states
programming successful.
NOTE: It may take up to 5 minutes before center display screen displays a "Programming Successful"
pop-up. After 5 minutes if “Successful” pop-up is not shown on center display screen, remove
the USB and select YES on the FDRS “Was the USB Update Successful” prompt (FDRS verifies
if the module software update was successfully installed on the module).
33. Once the pop-up stating Update Successful appears on the touchscreen, select Close, remove the
USB flash drive from the USB hub and connect it to the FDRS, and select Yes on FDRS indicating
the update installed successfully. This initiates the remaining automated configuration steps and
reports the module assembly, vehicle interface processor (VIP), calibration, customer interface
processor (CIP), and application software levels to the Ford online database. Failure to follow this
step results in an inaccurate database as well as omitted, improperly installed, or improperly
configured applications (features) such as navigation (if equipped). It is normal for the module to
reset during this step. Proceed to Step 14.
34. From the list on the RH side of the screen, select Self-Test and click RUN.
35. Click the Run Selected Tests button in the lower right.
36. Click the Clear & Retest button at the top of the screen to clear Diagnostic Trouble Codes (DTCs) in
all modules.
37. Select the SW Updates tab.
38. This FSA requires a Software Verification Approval Code after performing the software update.
Please follow the instructions below to obtain the approval code. The claim will not be paid
and the FSA will remain open if a Software Verification Approval Code is not provided. For
more information, see EFC 16335.

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DEARBORN, MICHIGAN 48121
03/2026

TECHNICAL INSTRUCTIONS
PAGE 9 OF 12
SPECIAL FIELD ACTION 24L10

39. Select the SW Updates tab (1). See Figure 4.
40. Warranty Dealer Code (2) - Change the displayed PA code as necessary. See Figure 4.
41. Select the FSA (3) from the drop-down menu. See Figure 4.
42. Select Submit (4). See Figure 4.

FIGURE 4

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DEARBORN, MICHIGAN 48121
03/2026

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TECHNICAL INSTRUCTIONS
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43. Does the FDRS Field Service Action Software Verification Status display a Complete status?
See Figure 5.
Yes - The FDRS Field Service Action Software Verification will provide an on-screen Software
Verification approval code. Proceed to Step 44.
NOTE: The vehicle may be returned to the customer when the Software Verification Form provides a
Complete status for ALL modules listed.

No - Proceed to Step 46.

2435D

FIGURE 5
44. Disconnect FDRS. Software Verification and Approval process complete.
45. Disconnect the battery charger from the 12-volt battery. This FSA is complete.

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DEARBORN, MICHIGAN 48121
03/2026

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TECHNICAL INSTRUCTIONS
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46. Does the FDRS Field Service Action Software Verification Status display a Not Complete status?
See Figure 6.
Yes - Proceed to Step 47.
No - Proceed to Step 48.
NOTE: Please make sure to track the number of software updates that have been attempted to perform
the following step.
47. Have the module software updates in Steps 10-37 been reattempted more than three times?
Yes - Proceed to Step 48.
No - Repeat Steps 10-37.

2435D

FIGURE 5
48. At this time, an error has occurred and the FSA information could not be retrieved. From PTS, contact
the Ford Technical Support Team by submitting a Technical Support Request (TSR) by selecting
the FSA Assistance Group.
NOTE: When submitting a Technical Support Request (TSR), select FSA Assistance Group from the
drop-down menu on the form. To expedite your Technical Service Request, please provide the
FSA Assistance Group with the following information when submitting the TSR:
•
•
•
•
•
•

What FSA is being attempted
Specific error message(s) received when programming is attempted
Battery State of Charge when programming was attempted
Scan tool software level
Any known aftermarket devices installed on the vehicle
List in detail what diagnostic steps were already preformed to try and diagnose why the
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module will not update to the correct level
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49. Disconnect the battery charger from the 12-volt battery.

CPR © 2026 FORD MOTOR COMPANY
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03/2026

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