Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

March 30, 2026
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Recommended Repair Prior to Sale
Update Prior to Sale 26U02
Certain 2026 Model Year Maverick Vehicles Equipped With Steel Wheels
Wheel Center Cap Inspection

PROGRAM TERMS
This program will be in effect through March 31, 2027, for unsold vehicles, or up to 60 days post the
warranty start date (to allow for sales reporting and claim processing).
AFFECTED VEHICLES (U.S. Population of Affected Vehicles 2,104):
Vehicle

Model Year

Assembly Plant

Build Date Range

Maverick

2026

Hermosillo

November 14, 2025 through January 6, 2026

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
On some of the affected vehicles, the wheel center caps may not fit tight and/or be retained to the
wheel. This is due to a manufacturing error that occurred with wheel center caps built on November
10, 2025.
SERVICE ACTION
Before delivering any in-stock vehicles involved in this program, dealers are instructed to inspect the
traceability diagrams on the wheel center caps and replace the wheel center caps if the diagrams
match a specific manufacture date. This service must be performed on all affected vehicles at no
charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage
Guidelines for New Vehicles.
FSA PROGRAM OPTIONS
Program Option

Eligibility

Comments

Mobile Repair

No

See Mobile Service Repair Assessment Level section
below, if applicable.

Over-the-Air (OTA) Update

No

See Over-The-Air (OTA) Updates section of the FSA
Policy Document, if applicable.

Rentals

No

See the Rental Vehicles section below, if applicable.

Alternative Transportation
Available

No

See Alternate Transportation section in the FSA Policy
Document.

Pickup & Delivery (PDL)

No

See Pickup & Delivery section in the FSA Policy
document.

Towing

No

See Claims Preparation and Submission section
below, if applicable.

 Copyright 2026 Ford Motor Company

FSA PROGRAM OPTIONS (Continued)
Essential Special Service
Tools (ESST)

No See Technical Instructions and/or Workshop Manual (WSM)
as needed.

Administrative Allowance

No See Administrative Allowance section in FSA Policy Document,
and if applicable, Labor Allowances table below.

Owner Refunds

No See Owner Refunds section below, if applicable.

Photo Submission

No See Repair Photo Submission section below, if applicable.

Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
• Technical Instructions
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2026 Ford Motor Company

Update Prior to Sale 26U02

Administrative Information
Page 1 of 2

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on March 30, 2026.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by March 30,
2026.
SOLD VEHICLES
This program applies to unsold vehicles only. All sold vehicles should be addressed following
standard warranty processes.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are not eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• See “Additional Repair Info” in the FSA Policy Document for further Terms and Conditions.

 Copyright 2026 Ford Motor Company

Update Prior to Sale 26U02

Administrative Information
Page 2 of 2

CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will be rejected, and the claim will not be paid if the repairing technician
is not certified in STST Competency 10 FSA. See EFC15936 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 26U02
 Customer Concern Code (CCC): B56
 Condition Code (CC): 07
 Causal Part Number: 1130, Quantity – 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2026 Ford Motor Company

Allowances and Parts Ordering Information
Page 1 of 1
Update Prior to Sale 26U02
LABOR ALLOWANCES
Note: Only one labor operation may be claimed from this table. (Additional supplemental labor
operations may be claimed from the Supplemental Labor Allowances table.)
Description

Labor
Operation

Labor Time
Hour(s)

26U02B

0.2

Inspect the traceability clocks on all four wheel center caps and
replace any wheel center cap made on November 10, 2025.
This labor operation code closes the FSA.
Order the parts below through normal order processing channels:
Inspection required, see Technical Instructions.
Service Part
Number

Claim Quantity

Package Order
Quantity

Number in
Package

Description

NZ6Z-1130-A
Up to 4 (if needed)
Up to 4 (if needed)
1
Wheel Center Cap
To guarantee the shortest delivery time, an emergency order for parts must be placed.
PARTS RETENTION, RETURN, & SCRAPPING
Please refer to the FSA Policy Document for any and all questions on parts.
EXCESS STOCK RETURN
Please refer to the FSA Policy Document for any and all questions on parts.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Please refer to the FSA Policy Document for any and all questions on parts.

 Copyright 2026 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 3
UPDATE PRIOR TO SALE 26U02

CERTAIN 2026 MODEL YEAR MAVERICK VEHICLES EQUIPPED WITH STEEL
WHEELS — WHEEL CENTER CAP INSPECTION
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject

and the claim will not be paid if the repairing technician is not certified in STST

Competency 10 FSA. See Electronic Field Communication (EFC) 15936 for more

details.

SERVICE PROCEDURE
NOTE: The wheel center caps that require replacement were produced on November 10, 2025.
1. Remove all four wheel center caps from the accessory parts bag that was shipped with the vehicle.
NOTE: Perform the following steps for each of the four wheel center caps.
2. Position the wheel center caps on a workbench with the Ford logo at the 12 o'clock position. See
Figure 1.

26011B

FIGURE 1

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2026

STUD FOR
MISSING NUT

TECHNICAL INSTRUCTIONS
PAGE 2 OF 3
UPDATE PRIOR TO SALE 26U02

3. Visually inspect the area of the wheel center cap shown in Figure 2. The traceability clock, in this
location, indicates the Year and the Month that the part was built. The numbers on both sides of the
arrow indicate the Year that the part was built. The arrow points to the Month that the part was built.
- Does the traceability clock show "25" for the Year AND "11" for the Month?

No - Proceed to Step 7.

Yes - Proceed to Step 4.

26011C

FIGURE 2
4. Visually inspect the area of the wheel center cap shown in Figure 3. The traceability clock, in this
location, will be used, along with information from Step 5, to determine the Day that the part was built.
- Is the traceability clock arrow pointing to a "1"?

No - Proceed to Step 7.

Yes - For wheel center cap(s) that show the arrow pointing to a 1, proceed to Step 5.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
26011D COPY HERE
PLACE

FIGURE 3
PLACE COPY HERE
CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2026

TECHNICAL INSTRUCTIONS
PAGE 3 OF 3
UPDATE PRIOR TO SALE 26U02

5. Visually inspect the area of the wheel center cap shown in Figure 4. The traceability clock, in this
location, will be used, along with information from Step 4, to determine the day that the part was built.
- Is the traceability clock arrow pointing to a "0"?

No - Proceed to Step 7.

Yes - For wheel center cap(s) that show the arrow pointing to "0", proceed to

Step 6.

26011E

FIGURE 4
6. The wheel center caps that must be replaced are determined by the traceability clocks shown in Figure
2, Figure 3, and Figure 4. Figure 2 traceability clock must equal "25" AND "11". Figure 3 traceability
clock must equal "1". Figure 4 traceability clock must equal "0". This means the part was
produced on November 10, 2025.
- Was this part built on November 10, 2025?

No - The wheel center cap was NOT built on November 10, 2025. Proceed to

Step 7.

Yes - The wheel center cap was built on November 10, 2025. Replace the wheel

center cap. Proceed to Step 8.
7. The wheel center cap does NOT need to be replaced. Proceed to Step 8.
8. Has the inspection and/or replacement been completed for all 4 center caps?
No - Return to Step 2 for the next wheel center cap.
Yes - The FSA is complete.

STUD FOR
MISSING NUT
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
STUD FOR

under safety, compliance, or emissions recall. Unless a part is requested
MISSING NUT

to be returned to Ford, all parts replaced under this FSA must be scrapped

in accordance with all applicable local, state and federal environmental
PLACE COPY

protection and hazardous material regulations. Refer to the Parts Retention,
HERE

Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2026 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2026

PLACE COPY HERE