NHTSA ID Number: 11030695
Manufacturer Communication Number: 2078962/4
TSB/Document Date: 2026-04-04
Summary
ODIS Error Message – Best Practice When Performing Baseline (BiL) Updates. Workshop Findings: During vehicle baseline (BiL) updates using ODIS, users may encounter various error messages. These errors can interrupt the update process and may be caused by issues related to the vehicle’s current configuration, communication faults, or problems with the SVM code being applied.
Connection offline
Technical product information
Topic
ODIS Error Message – Best Practice When Performing Baseline (BiL) Updates
Brand
Market area
Bentley
: worldwide (2WBE),China 796 VW Import Comp. Ltd (Vico), Beijing (6796)
Transaction No. 2078962/4
Level
EH
Status
Released for publishing
Release date
March 17 2026
New customer code
Object of complaint
vehicle service -> IT systems -> SVM (software version
management)
Complaint type
control units, services -> error
message
Vehicle data
24-26MY Bentayga | 25-26MY Continental GT/GTC/Flying Spur
Sales types
Type MY
Brand Designation Engine code Gearbox code Final drive code
4V1* 2024 E
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*
*
4V1* 2026 E
*
*
*
4V1* 2025 E
Z23* 2025 E
Z23* 2026 E
Z24* 2025 E
Z24* 2026 E
Z32* 2025 E
Z32* 2026 E
ZV1* 2024 E
ZV1* 2025 E
INTERNAL
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*
*
*
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Position
Documents
Document name
best_practice_guide.pdf
master.xml
INTERNAL
Connection offline
Technical product information
Transaction No.: 2078962/4
Customer statement / workshop findings
Workshop Findings:
During vehicle baseline (BiL) updates using ODIS, users may encounter various error messages. These
errors can interrupt the update process and may be caused by issues related to the vehicle’s current
configuration, communication faults, or problems with the SVM code being applied.
To support initial fault diagnosis, a best practice guide is attached to this TPI. It provides recommended
checks and troubleshooting steps to help resolve common issues encountered during BiL updates.
Technical background
The ODIS diagnostic tool relies on accurate vehicle status and valid SVM codes to perform baseline
updates. Errors may occur if:
•
The vehicle is not in the correct state (e.g., ignition on, stable voltage).
•
The SVM code is incorrect or incompatible.
•
•
There are communication faults between the vehicle and diagnostic interface.
Backend server or network issues are present.
Understanding these factors is key to resolving issues efficiently and avoiding unnecessary delays.
Revision History
2078962/4 – Inclusion of Error 06BB/06BF VALVE BLOCK 3 within the attached Best Practice Guide.
Production change
Not applicable
Measure
Please refer to the best practice guide attached to assist with initial fault diagnosis when ODIS errors occur
during BiL updates.
It includes:
•
•
Common error messages and likely causes.
Step-by-step troubleshooting actions.
For specific faults including, Error 9999, Error Flash Container Linkage & Error 8118. Refer to the
information below.
INTERNAL
Error 9999 – Best Practice
Step
Action
•
Perform the ‘connection
test’ within the extra
menu
‒
Check
that the
D3 Edge
Box is
connected
‒
•
Mirror
Server
Settings
INTERNAL
•
If the Mirror
Server does not
return a green ✓ > Check your D3
setup and IP
settings as per
the next step.
Check that the URL in
the Mirror Server 2 is
correct for the new D3
edge box.
‒
•
Navigate to ‘’
Extras’’ -> ‘’
Connection Test’’ > Select ‘’Bentley’’
(If Multi Brand) ->
‘’Select ALL ->
Start
Refer to ‘’
Operating Modes’’
-> ‘’Admin’’ -> ‘’
Connections’’ -> ‘’
Mirror Server 2;;.
Ensure that the URL is
http://.. And NOT https://
Enter the mirror server
URL into a web
browser, and ensure
that the flash files are
visible on the server.
Images
‒
Copy & paste the
Mirror server
address into a
web browser e.g
Microsoft edge) ->
Navigate to the
flash files
location: XXX.
XXX.X.XX/DAV
/Service42/TradeRetail/Brand-E/
Issues
with GRP
Roles
•
•
Additional
D3 Edge
Box
Support
Ensure that your
localised GRP
administrator has
assigned the correct
roles for completing
work in ODIS.
Depending on the
retailer / brand /
importer structure, there
are different processes
for D3 Edge Box
Support.
‒
‒
INTERNAL
N/A
If the D3 Edge
Box is Bentley
Supplied –
Contact ODIS.
Support@Bentley.
co.uk
If the D3 Edge
Box is owned by
another Group
brand, contact the
relevant support
for that group
brand.
N/A
Error – Flash Container Linkage
Type of
Flash
Container
Best Fixes
•
•
Local
Flash
Containers
(Using
files from c:
/temp)
If the flash files are downloaded incorrectly, or not extracted from the ZIP folders
correctly, this means ODIS cannot identify the correct flash file.
Example of Bad file structure / naming:
•
•
INTERNAL
If a flash file is being used locally, eg ED40, ED42 download from atheer – this means
that the flash container is extracted directly form the C:/temp folder on the users ODIS
tester.
Duplicated Download Suffix
Multiple or incorrect file extension types
Type of
Flash
Container
Best Fixes
•
•
•
When an ECU requires a software update through SVM, ODIS will pull the file from the
mirror server/ D3 edge box.
If the Flash Container can not to be linked, check if the files is present on the mirror
server
To do this:
‒
‒
•
•
Online
Link Flash
Containers
(using an
SVM
Code)
INTERNAL
Enter the mirror server URL into a web browser, and ensure that flash files are
visible on the server.
Copy & paste the mirror server address into a web browser (eg Microsoft edge) ->
Navigate to the flash files location: XXX.XXX.X.XX/dav/Service42/Trade-Retail
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 2078962/4
Replacement Service Bulletin Number:
MFR Communication Date: 2026-03-18
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
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