ATTENTION:
GENERAL MANAGER

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PARTS MANAGER

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CLAIMS PERSONNEL

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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© 2025 Subaru of America, Inc. All rights reserved.

PRODUCT CAMPAIGN BULLETIN
APPLICABILITY:
SUBJECT:

2026MY Forester

NUMBER:

WRG-25R

DATE:

01/30/26

Safety Recall and Stop Sale: Rear

REVISED:

03/03/26

Gate Stay Bracket

NHTSA ID:

25V-889

Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2026 model year Forester
Vehicles to replace the rear gate stay and bracket.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
The affected vehicles may have been manufactured with an incorrect and/or incorrectly oriented
rear gate stay bracket which may cause the rear gate stay to become detached without prior warning
during use.
A rear gate stay that detaches from the vehicle without prior warning during use may increase the risk
of injury.
REMEDY
For all potentially affected vehicles, Subaru retailers will inspect the rear gate stay brackets and, if
necessary, replace the stay and bracket at no cost to the customer.
AFFECTED VEHICLES
A total of 5,603 U.S. vehicles will be included in this safety recall as listed below. Not all vehicles
in the production range listed are affected by this recall. Coverage must be confirmed by using the
Vehicle Coverage Inquiry function on subarunet.com prior to repair.
Model Year

Carline

Production Date Range

2026

Forester

September 11, 2025 – October 30, 2025

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: WRG-26R; Revised: 03/03/26

Page 1 of 13

RETAILER RESPONSIBILITY
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized
Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles
in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up
to $27,874 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in
breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
•

Immediately identified

•

Tagged or otherwise marked to prevent their delivery or use prior to repair

•

Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin

Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in
their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer
inventory necessary steps should be taken to ensure the recall correction has been made before selling
or releasing the vehicle.
OWNER NOTIFICATION
Subaru will notify affected vehicle owners by first class mail within 60 days. Retailers will be advised
when owner notification is scheduled.
PART INFORMATION:
Power Rear Gate Model
Part Description

Part Number

Qty.

Drive Unit AY C BRH
Power Gate Stay(Right Side)

63320SL00A

1

Drive Unit AY BKTRH
Power Gate Stay Bracket(Right Side)

63320SL02A

1

Drive Unit AY (Left Side)

63320SL01A

1

Drive Unit AY BKT LH(Left Side)

63320SL03A

1

Image

Continued...
Bulletin Number: WRG-26R; Revised: 03/03/26

Page 2 of 13

Non-power Rear Gate Model
Part Description

Part Number

Qty.

Stay Assy RG RH(Right side)

63269SL100

1

Stay Assy RG LH(Left side)

63269SL110

1

Image

SERVICE PROCEDURE FLOW CHART:

Continued...
Bulletin Number: WRG-26R; Revised: 03/03/26

Page 3 of 13

REQUIRED TOOLS & MATERIALS:
Description

Image

Details

General hand tools

Torque wrench

Required for torquing hardware

Protective Tape

Protect parts

Support Stand

To support the rear gate

COMPONENT CONFIGURATION:
Power rear gate model:

Continued...
Bulletin Number: WRG-26R; Revised: 03/03/26

Page 4 of 13

Non-power rear gate model:

SERVICE PROCEDURE / INFORMATION:
Inspection Procedure
Step 1) Open rear gate, inspect the location of the bracket identification mark.
Is the mark at the top of the bracket with the gate open?
Yes – Go to step 2.
No – Go to replacement procedure for the applicable rear gate model.

Continued...
Bulletin Number: WRG-26R; Revised: 03/03/26

Page 5 of 13

Step 2) Inspect the rear gate stays.
Are they the correct stays for the rear gate model?
Yes – Go to step 3.
No - Go to replacement procedure for the applicable rear gate model.

Step 3) Inspect rear gate stay bracket identification mark to ensure it is correct for rear gate model.
Check the middle digit of the identification mark:
The middle digit will be either P or N. P brackets are for power rear gates, and N brackets are for
non-power rear gates.
Is the middle digit correct on both rear gate stay brackets?
Yes – Inspection is complete no repair is necessary.
No – Go to replacement procedure for the applicable rear gate model.

Continued...
Bulletin Number: WRG-26R; Revised: 03/03/26

Page 6 of 13

Replacement of power rear gate drive unit and/or stay procedure.
Important: If either part fails the inspection, both the bracket and stay, or the bracket and
drive unit, must be replaced.
Step 1) Remove power rear gate drive unit assembly or power rear gate stay according to the service
manual.
Refer to STIS: Body & Electrical/WIRING SYSTEM> POWER REAR GATE SYSTEM
Step 2) Install the bracket onto the rear gate on the appropriate side with the indication marks on the
top.
Note: The first digit of the identification mark identifies the side it needs to be installed.

Step 3) Install drive unit assembly and/or stay on the body of the vehicle.
Step 4) Attach drive unit assembly and/or stay onto bracket installed on the rear gate.
Caution:
• Insert the socket of the power rear gate drive unit straight into the ball joint section of the
bracket.
•

Check that the power rear gate drive unit is engaged with the ball joint portion and cannot be
removed.

Continued...
Bulletin Number: WRG-26R; Revised: 03/03/26

Page 7 of 13

Step 5) Torque the drive unit assembly and/or stay bolts on the rear gate panel side.
Tightening torque:
•

VINs starting with 4S4: 16 N·m (1.6 kgf·m, 11.8 ft·lb)

Step 6) Torque the drive unit assembly and/or stay bolts on the vehicle body side.
Tightening torque:
•

VINs starting with 4S4: 16 N·m (1.6 kgf·m, 11.8 ft·lb)

Step 7) Align the arrow on the harness grommet with the alignment mark on the vehicle body side
and install the harness grommet and connect the connector.
Replacement of non-power rear gate stays.
Install rear gate stays as per the applicable service manual.
Refer to STIS: Body & Electrical/WIRING SYSTEM> EXTERIOR BODY PANELS> Rear Gate>
INSTALLATION> REAR GATE DAMPER STAY
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Power Rear Gate Model
Labor Description

Labor Operation #

Labor Time

INSPECTION OF REAR GATE STAY & BRACKET

B100-380

.2

REPLACEMENT OF DRIVE UNIT ASSEMBLY PRG (LH)

C100-963

.7

REPLACEMENT OF PRG STAY ASSY (RH)

C100-982

.3

Fail Code

WRG-25

Non-power Rear Gate Model
Labor Description

Labor Operation #

Labor Time

INSPECTION OF REAR GATE STAY & BRACKET

B100-380

.2

REPLACEMENT OF REAR GATE STAY (ONE SIDE)

C100-381

.3

REPLACEMENT OF BOTH REAR GATE STAYS

C100-384

.4

Fail Code

WRG-25

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.
Continued...

Bulletin Number: WRG-26R; Revised: 03/03/26

Page 8 of 13

WRG-25 PART RELEASE PROCESS
In rare instances when the technician follows the inspection procedure outlined in this bulletin and
the rear gate stay(s) requires replacement, the retailer should submit an order through RPM for the
appropriate part number (s) and include the last eight characters of the VIN in the PO field.
A Non-Quality Report (NQR) must be submitted along with the parts order to get the part released.
The following procedure must be followed in order to obtain one of these parts. Failure to adhere to
these instructions will result in delays.
1. Place order for the appropriate rear gate stay (s): To expedite part release, enter “WRG25 -last
8 of VIN” in the PO field of the order (example: WRG25- T3100290).
2. Submit an NQR: The following documentation and testing steps must be added to the NQR:
•

When submitting a Non-Quality Report (NQR) you must select “To request release of a
part to complete a recall or service campaign” as the Primary Objective.

•

Fail code WRG must be used.

•

Concern, Cause, and Correction must include all details to support parts replacement,
including what side is defective and whether the inspection revealed the incorrect
specification or incorrect orientation. Please add the part order number into the Correction
field.

•

Additionally, the NQR must include a photo of the part(s) requiring replacement.

Example:
•

Concern: WRG-25

•

Cause: Technician identified left rear gate stay has incorrect specification and requires
replacement.

•

Correction: Order number 17912783.

Data Requirements:
•

Additionally, the NQR must include a photo of the part(s) requiring replacement.

3. Monitor status of NQR: Following the submission of a Non-Quality Report (NQR), the District Service Quality Manager (DSQM) will be notified and will conduct a review to ensure accuracy and compliance.
Continued...
Bulletin Number: WRG-26R; Revised: 03/03/26

Page 9 of 13

Retailers may monitor the status of their NQR by navigating to the Quality Assurance tab on the
left-hand side of the screen, selecting Non-Quality Reports, locating the applicable report, and
referencing the DSQM Status column.

The DSQM Status may display one of the following:
•

Pending Review: The report has been submitted and is awaiting review by the DSQM.

•

Approved: The report meets all established criteria, and the part replacement request has been
approved. Parts Information Coordinators will reference this status to facilitate the release of
parts. No additional action is needed.

•

More Information Needed: The report does not contain sufficient information to reach a
determination. The DSQM will provide comments outlining the additional details required and
the appropriate next steps.

•

Denied: Upon review, the DSQM has determined that the vehicle does not meet the criteria for
parts replacement. Technicians are not authorized to replace parts under this determination.

Continued...
Bulletin Number: WRG-26R; Revised: 03/03/26

Page 10 of 13

IMPORTANT SAFETY RECALL
This notice applies to the VIN identified in
the address section printed below

Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com

Subaru Safety Recall WRG-25
NHTSA Recall ID 25V-889
January 2026

Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety
Act.
Subaru of America, Inc. (Subaru) has decided that a defect which relates to motor vehicle
safety exists in certain 2026 model year Forester vehicles.
You received this notice because our records indicate that you currently own one of these
vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Your vehicle may be equipped with a rear gate stay bracket that is not the correct type
or may be positioned incorrectly. This condition may cause the rear gate stay to become
detached without prior warning during use. A rear gate stay that detaches from the vehicle
without prior warning during use may increase the risk of injury.
WHAT SUBARU WILL DO
Subaru will inspect the rear gate stay brackets and, if necessary, replace the stay and
bracket, free of charge.
WHAT YOU SHOULD DO
Please contact your Subaru retailer (dealer) immediately to schedule an appointment to
have this safety recall completed at no cost to you.
HOW LONG WILL THE REPAIR TAKE?
The inspection of your vehicle for the defective condition will take approximately 15
minutes. If the stay and bracket need to be replaced, the replacement process can take
up to 1.25 hours. However, it may be necessary to leave your vehicle for a longer period of
time to allow your Subaru retailer flexibility in scheduling.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of
record. That information is based primarily on state registration and title data. If you are a
lessor of this vehicle, federal regulations require you to forward this notice to your lessee
within ten days.

If you have moved or sold your vehicle, please go to https://www.subaru.com/support/
customer-support.html to send us your information.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for
reimbursement. Reimbursement consideration will be based on the amount an authorized
Subaru retailer in your area would charge for the same repair.
Please submit the original service repair order, which has the name of the repair facility,
date of repair, mileage at the time of repair, complete 17-digit vehicle identification number
(VIN), and your name, with correct mailing address and telephone number online at
https://subaruclaims.autosolutionteam.com/app/subaru/Registration?$activepanel=EventC
onsignee, or send to the address listed below:
Subaru of America, Inc.
Attention: WRG-25 Recall
2670 Executive Dr
Indianapolis, IN 46241
Please send original receipts only and retain a photocopy for your records. Please be
assured that we will attempt to process your reimbursement request as quickly as possible,
but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and
select ‘Find a Retailer.’
For additional information, please go to: http://www.wrg25.service-campaign.com.
If you need additional assistance, please contact us directly:
•

By e-mail: Go to https://www.subaru.com/support/customer-support.html
and select ‘Email Us’

•

By telephone: 1-844-373-6614

•

Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
By U.S. Postal mail:
Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877

To subscribe to the NHTSA Recall Notification email System, please go to:
https://www- odi.nhtsa.dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary
repairs free of charge.

If your dealer fails or is unable to remedy this defect without charge, or within a reasonable
amount of time, you may submit a written complaint to: Administrator, National Highway
Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go
to http://www.NHTSA.gov.
Your continued satisfaction with your Subaru is important to us. Please understand that we
have taken this action in the interest of your safety and your vehicle’s proper operation. We
sincerely apologize for any inconvenience this matter may cause and urge you to schedule
an appointment as soon as possible.

Sincerely,
Subaru of America, Inc.

A subsidiary of SUBARU CORPORATION