NHTSA ID Number: 11030375
Manufacturer Communication Number: ITS61622
TSB/Document Date: 2026-03-31
Summary
Instructions to assign new MAC address of the duplicated MAC address identified on few buses. (When two buses are connected, charger management system [CMS] reads their MAC addresses as identical, resulting charge rejection.)
INSTRUCTION TO SERVICE
ITS61622
March 02, 2026
SECTION:
260- SMG EVCC
SUBJECT:
#MAC ADDRESS# - Assign new MAC address of the duplicated MAC
address identified on few buses.
ISSUE:
Currently few buses are running with duplicated MAC address
SUMMARY:
Configure the EVCC’s and label external MAC addresses so they can be
distinguished from one another.
ITS61622
Ref. NHTSA Recall No.
Not Applicable
Ref. Transport Canada Recall No.
Not Applicable
THIS ITS DOCUMENT SHOULD BE RETAINED AND REFERRED TO FOR FUTURE MAINTENANCE UNTIL
THE NEW FLYER
PARTS AND/OR SERVICE MANUAL IS UPDATED TO REFLECT WORK DONE AS A
RESULT OF THIS DOCUMENT. ENSURE THAT THIS DOCUMENT IS AVAILABLE FOR PARTS AND
MAINTENANCE STAFF GOING FORWARD.
This document and the contents discussed herein are the confidential and proprietary information of New Flyer Industries Canada
ULC and New Flyer of America Inc. and are disclosed by New Flyer in confidence. This document and the contents herein are not
to be disclosed by the intended recipient without the prior written authorization of New Flyer. Any unauthorized disclosure,
reproduction or other distribution of this document or information strictly prohibited and may result in action being taken against
the party making the unauthorized disclosure. This document and all copies hereof must be returned to New Flyer upon request.
INSTRUCTION TO SERVICE
ITS61622
Section
Field Name
Input / Example
1. EXECUTIVE
SUMMARY
Document
Type
Service Campaign
Year and
Model
Affected
Select 2023, 2024 XE40
Triggering
Event
When two buses are connected, charger management system
(CMS) reads their MAC addresses as identical, resulting charge
rejection. Duplicate MAC Addresses also creates confusion for
customers, as buses with the same address are showing different
SOS values.
2. SAFETY
RISK
Safety Risk
Statement
Not Applicable
3.
CORRECTIVE
ACTION
Corrective
Measure
Update identified EVCCs with new MAC address.
Issue
Resolution
Statement
Issue is resolved by assigning new MAC address.
Validation
Criteria
ITS61622
1. Make sure the bus is ignition on
2. SMG will validate the MAC address during configuration.
Page 2 of 5
03/18/2026
INSTRUCTION TO SERVICE
ITS61622
PROCEDURE:
1. Locate the newly delivered MAC address labels.
2. Set Park brake and chock wheels.
3. Turn the main battery disconnect switch to the “ON” position.
4. Turn the MRS Switch to the “DAY RUN” position to turn on the bus.
5. Turn the HAZARD SWITCH to “ON”.
6. Have Admin right on your computer.
7. Download Anydesk anydesk.com SW for SMG to remote in.
8. Locate SMG EVCC module
EVCC install at LV fuse box
EVCC install at upper rear SS pillar
Figure 1: EVCC module locations
ITS61622
Page 3 of 5
03/18/2026
INSTRUCTION TO SERVICE
ITS61622
9. Connect the M12 cable (PN 6500301) by plugging one end into the laptop’s Ethernet port and the other end
into the EVCC diagnostic port.
Figure 2: locating diagnostic port, and label
10. Call SES once above items are in place.
11. SMG will remote in to configure the MAC address once that is complete label the new MAC address from step
one.
ITS61622
Page 4 of 5
03/18/2026
INSTRUCTION TO SERVICE
ITS61622
LABOUR ESTIMATE
Operation
1
Number of
Technician(s)
1
Configure New MAC Address
Hours
0.5
Labor Time
T X HR
0.5
SPECIAL TOOLS REQUIRED
Item
Part Number
1
2
3
ITS61622
6500301
Qty.
Units
Laptop with admin right
1
EA
M12 Cable
1
EA
Anydesk Software anydesk.com
1
EA
Description
Page 5 of 5
Notes
03/18/2026
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TSB/Document ID: ITS61622
Replacement Service Bulletin Number:
MFR Communication Date: 2026-03-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: FUEL/PROPULSION SYSTEM
MFR Component System:
MFR Component Subsystem:
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