NHTSA ID Number: 11030282
Manufacturer Communication Number: 25N17
TSB/Document Date: 2026-03-27
Summary
Advance Notice – Customer Satisfaction Program 25N17 Certain 2015-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to
process. The original receipt will be returned to the owner.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division
Copyright 2026 Ford
Motor Company
Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 25N17
April 2026
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you
receiving this notice?
Ford is providing a one-time repair program for your vehicle’s rear view
camera. Your rear view camera is likely working fine right now, but if it fails
within the first 15 years of your vehicle’s life, we will replace it once at no
cost to you.
What is the effect?
If your rear view camera stops working, you may experience a blank or
distorted image on the center display screen when the vehicle is in reverse.
What will Ford and
your dealer do?
If you experience the symptoms listed above, contact your dealer and
reference Customer Satisfaction Program number 25N17. After an
inspection and determination from your dealer, Ford will provide a one-time
replacement of the rear view camera. Due to limited parts availability until
October 2026, please contact your dealer to schedule an appointment first.
What are this
program’s terms?
This program will be available for a total of 15 years and unlimited miles
from the warranty start date, free of charge (parts and labor). Coverage will
apply to subsequent owners.
How long will it take?
If, after a dealer inspection, the rear view camera requires replacement, the
time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. In addition, your vehicle will require an inspection to
determine if parts need to be ordered.
Copyright 2026 Ford Motor Company
What should you do?
You do not need to return to your dealer for this repair unless the rear view
camera in your vehicle displays a blank or distorted image on the center
display screen when the vehicle is in reverse, or you receive a message that
the rear view camera is unavailable on the center display screen. Please
keep this letter as a reminder of the one-time repair offer for your rear view
camera.
If you experience the symptoms described above, and your vehicle is
within the indicated time limitations, contact your dealer to confirm
parts availability prior to scheduling an appointment.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our Ford App. The app can be downloaded
through the App Store or Google Play. In addition, there are other features
such as reserving parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
Mobile Service
Ford Mobile Service is offered by participating dealers, contact your dealer
for details.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
Have you paid for
this repair?
If you paid to have this service done, you may be eligible for a refund.
Refunds will only be provided for services related to rear view camera
replacement. Provide your paid original receipt before April 30, 2027.
To request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at PO Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford's reimbursement program
and documentation requirements may be obtained by contacting the Ford
Recall Assistance Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner or lessee.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your retailer’s Service Manager for assistance.
If you have questions or concerns, please contact our Ford Recall
Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
Copyright 2026 Ford Motor Company
the RAC at the number listed using the Telecommunication Relay Service
by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
To view the letter in
Spanish
Visit: fordtranslatehub.com
Para ver la carta en
español
Visite: fordtranslatehub.com
Open the QR reader application or the camera on your smartphone. Point it
at the QR code, then tap the banner that appears on your device. Follow the
instructions on the screen to finish.
Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al
códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las
instrucciones en pantalla para terminar.
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Customer Service Division
Copyright 2026 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 25N17
Abril 2026
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino también lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos
el Programa de satisfacción del cliente sin costo alguno para su vehículo.
¿Por qué recibe este
aviso?
Ford está ofreciendo un programa de reparación única para la cámara
trasera de su vehículo. Es probable que su cámara trasera funcione
correctamente en este momento, pero si falla dentro de los primeros 15
años de vida de su vehículo, la reemplazaremos una vez sin costo alguno
para usted.
¿Cuál es el efecto?
Si la cámara trasera deja de funcionar, es posible que vea una imagen en
blanco o distorsionada en la pantalla central cuando el vehículo esté en
reversa.
¿Qué medidas
adoptarán Ford y su
concesionario?
Si experimenta los síntomas mencionados anteriormente, póngase en
contacto con su concesionario e indique el número 25N17 del
Programa de Satisfacción del Cliente. Tras una inspección y una
evaluación por parte de su concesionario, Ford le proporcionará un
reemplazo único de la cámara trasera. Debido a la disponibilidad limitada
de piezas hasta octubre de 2026, póngase en contacto con su
concesionario para programar una cita con antelación.
¿Cuáles son los
términos de este
programa?
Este programa estará disponible durante un total de 15 años y kilometraje
ilimitado a partir de la fecha de inicio de la garantía, sin cargo alguno
(piezas y mano de obra). La cobertura no se aplica a los siguientes
propietarios.
¿Cuánto tiempo
tomará?
Si, tras una inspección del concesionario, la cámara trasera requiere ser
reemplazada, el tiempo necesario para esta reparación es inferior a medio
día. Sin embargo, debido a los requisitos de planificación de servicio, es
posible que su distribuidor tarde un poco más. Además, se realizará una
inspección del vehículo para determinar si se deben solicitar piezas.
Copyright 2026 Ford Motor Company
¿Qué debe hacer?
No es necesario que vuelva a su concesionario para esta reparación a
menos que la cámara trasera de su vehículo muestre una imagen en blanco
o distorsionada en la pantalla central cuando el vehículo esté en marcha
atrás, o que reciba un mensaje que indique que la cámara trasera no está
disponible en la pantalla central. Conserve esta carta como recordatorio de
la oferta de reparación única para su cámara de visión trasera.
Si experimenta los síntomas descritos anteriormente, y su vehículo
cumple con los plazos indicados, póngase en contacto con su
concesionario para confirmar la disponibilidad de las piezas antes de
programar una cita.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación Ford. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
Servicio móvil
El Servicio móvil de Ford se ofrece a través de los concesionarios que
participan, comuníquese con su concesionario para obtener detalles.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.
¿Pagó por esta
reparación?
Si pagó por este servicio, es posible que tenga derecho a un reembolso.
Solo se realizarán reembolsos por servicios relacionados con el reemplazo
de la cámara trasera. Presente su recibo de pago original antes del 30 de
abril de 2027.
Para solicitar un reembolso de Ford, envíe la solicitud de reembolso con
toda la documentación que se solicita, incluido el recibo original de la
reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso que se envían a esta dirección puede tardar hasta 60 días. Su
recibo original le será regresado.
Comuníquese con el Centro de asistencia de campañas de Ford al 1-866436-7332 para obtener información detallada relacionada con la elegibilidad
para el programa de reembolso de Ford y los requisitos de documentación.
¿Qué pasa si ya no
es el propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta. Recibió este
aviso porque nuestros registros indican que es el propietario o arrendatario
actual.
Copyright 2026 Ford Motor Company
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo
alguno, comuníquese con el Gerente de Servicio de su minorista para
solicitar ayuda.
si tiene dudas o preguntas, comuníquese con nuestro Centro de
Asistencia de Campañas Ford (RAC) al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario de
TTY/TDD, comuníquese con el RAC al número que se menciona, mediante
el servicio de retransmisión de telecomunicaciones, para esto, marque el
711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
Como parte de la comunidad Ford, agradecemos su atención en este asunto sumamente importante
y su lealtad.
División de Servicio al Cliente
Copyright 2026 Ford Motor Company
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TSB/Document ID: 25N17
Replacement Service Bulletin Number:
MFR Communication Date: 2026-03-25
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: BACK OVER PREVENTION: WARNINGS
MFR Component System:
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