distance of 4”. Ensure that the graphic is not overheated.

13.

After the graphic is applied, acquire the heat gun and apply heat to the surface of the graphics. The heat
gun should be on a low setting at approx.
distance of 8”. Ensure that the graphic is not
overheated

14.

Repeat these steps for the graphics that
need to be installed.

15.

If the bubble appears immediately after the
graphic installation, then the installer must
remove the bubble immediately with a
squeegee. However, if the bubble is noticed
after this time, then the following steps must
be taken to remove the bubble.

➢ With a squeegee, concentrate the
bubble in one place.

➢ Acquire the air release tool.
➢ Poke the bubble at a 45-degree
➢
➢
➢

Figure 3 – Front Decal Installed View
angle.
Ensure not to reach the vehicle paint.
Release the trapped water.
Simply push down on the bubble with your finger and smooth it out

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

9/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

Service Procedure Continued
B. Installation of Fender and Tailgate Decal Procedure
1. From the drivers side fender measure up from
the bottom of the fender 4 ¾”, measure from the
driver’s door edge 1 7/8” and place tape (Figure
4).
2. Repeat for the passenger’s side fender decal.
4 3/4”

3. Wipe the fender with a clean, lint-free cloth to
remove any dirt or dust accumulated on the
surface. Spray the fender with 90% ISO-Water
Solution and wipe dry with clean lint-free cloth.
4. Spray down the fender with soap/water solution
in the areas where the graphic will lay.

1 7/8”

Figure 4 – Fender Decal Location

5. Acquire the fender graphic and peel off the backing paper form the graphic. Dispose the backing paper.
6. Spray down the back of the graphic thoroughly with
soap/water solution till the graphic is soaked.
7. Lay the graphic on the fender. Position the graphic
cross-car by aligning the edge of the backing
paper alignment features against the back edge of
the tape. Ensure the graphic is centered and
straight as displayed above.
8.

Spray down the carrier thoroughly with soap/water
solution.

9. Measure on the tailgate from the right edge and
bottom edge (Figure 5).

Figure 5 – Tailgate Decal Location

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

10/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

Service Procedure Continued
10.

Squeegee down the center line of the graphic prior to squeegeeing the sides. This will secure the
graphic in place, preventing it to slip.

11.

Carefully peel the carrier/pre-mask from the back of the graphic with 180-degree angle. Use the squeegee to
press down any raised edges.

12.

Repeat steps for tailgate decal, roof, front and rear bumper decal installation (Figure 6).

Figure 6 – Roof Decal Installation

Figure 7 – Tailgate Decal Installation

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

11/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

Service Procedure Continued
C. Sill Plate Installation
1. Open driver door, wipe the door opening
sill area clean.
2. Using provided alcohol pads, wipe sill
plate area.

FRONT DOOR SILL PLATE

3. Peel the adhesive protection plastic off
the plate.
4. Align to the sill plate to door opening and
center the sill plate in place (Figure 8).
5. Apply pressure to plate to adhere to
vehicle.
6. Repeat for passenger side door.

Figure 8 – Front Door Sill Plate Installed

7. Open the driver rear door, wipe the door opening sill area clean.
8. Using provided alcohol pad, wipe sill plate area.
9. Align to the sill plate to drivers rear door
opening and center the sill plate in place
(Figure 9).
10.

Apply pressure to plate to adhere to
vehicle.

11.

Repeat for passenger rear door.

REAR DOOR SILL PLATE

Figure 9 – Rear Door Sill Plate Installed

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

12/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

Service Procedure Continued
D. Sidestep Installation Procedure
1. Raise vehicle on hoist.
2. Using an appropriate tool, remove the (6) clear plastic plugs from both sides on the rocker panel
(Figure 10).

Plastic Plug

Plastic Pugs Location

Figure 10 – Removing Plastic Plug
3. Insert the 6 bolts and apply provided clear tape on the 6 inserts as shown (Figure 11).
4. Insert the brackets with the clear
tape into the holes of the removed
plugs (6).

Figure 11 – Bracket Preparation

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

13/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

Service Procedure Continued
5. Attach the plastic brackets to the metal brackets
(Figure 12).

PLASTIC
INSERT
INSTALLED

6. Insert the double studded bracket into the rocker panel
(Figure 13).

Figure 12 – Plastic Bracket Attachment

7. Attached the brackets to the rocker panel bolts (Figure 13).
NOTE: Do not tight any bolts at this time.

Figure 13 – Bracket Installed

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

14/15

CUSTOMER SATISFACTION NOTIFICATION
NORTH AMERICA

Missing Options

FCA US LLC

Reference: 24D

Service Procedure Continued
NOTE: Right side wiring cover must be removed to install the bracket (Figure 14).

WIRING COVER
LOCATION

Figure 14 – Wiring Through
8. Align the drivers sidestep to the bracket and start bolts (Figure 15).
9. Align the passenger’s sidestep to the
bracket and start bolts.
10.

Tighten all the bolts attaching the bracket
to the side to 100In, lbs ±12 in, lbs.

11.

Reference Information sheet that is
included with the sidestep for additional
information.

12.

Return the vehicle to the customer.

Figure 15 – Sidestep Mounting Bolts

Strictly respect STELLANTIS Group safety, cleanliness, and environmental instructions for any intervention.
Document exclusively reserved for dealer information. Internal distribution to be ensured by dealer.
Reproduction forbidden without the written agreement of STELLANTIS Group. (C) 2026 STELLANTIS Group. All Rights Reserved

15/15

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Missing Options

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
24D

Dear [Name],

LOGO

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.

VEHICLE PICTURE

We are recommending the following improvements be performed on certain [2026 Model
Year (WD) Dodge Durango] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle may have been built without some of the specified options during the
manufacturing process.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will review the options list that are specified for your vehicle and install any missing options as
required. The estimated repair time will vary depending on the options that need to be
installed, most options take about an hour. In addition, your dealer will require your vehicle for
proper check-in, preparation, and check-out during your visit, which may require more time.
Your time is important to us, so we recommend that you schedule a service appointment to
minimize your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN 24D.

Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.