Connection offline

Technical product information
Topic

My Bentley - Connected services

Market area

Bentley: worldwide (2WBE),China 796 VW Import Comp. Ltd (Vico), Beijing (6796)

Brand

Bentley

Transaction No. 2055036/7
Level

EH

Status

Released for publication

Release date

Feb 16 2026

New customer code

Object of complaint

Complaint type Position

information, navigation, communication, entertainment -> online services functionality

Vehicle data
Bentayga series
Sales types

Type MY

Brand Designation Engine code Gearbox code Final drive code

4V1* 2017 E

*

*

*

4V1* 2018 E

*

*

*

4V1* 2019 E

*

*

*

4V1* 2020 E

*

*

*

4V1* 2021 E

*

*

*

4V1* 2022 E

*

*

*

4V1* 2023 E

*

*

*

4V1* 2024 E

*

*

*

4V1* 2025 E

*

*

*

4V1* 2026 E

*

*

*

ZV*

2023 E

*

*

*

ZV*

2024 E

*

*

*

ZV*

2025 E

*

*

*

INTERNAL

New Continental GTC
Sales types

Type MY

Brand Designation Engine code Gearbox code Final drive code

3S4* 2019 E

*

*

*

3S4* 2020 E

*

*

*

3S4* 2021 E

*

*

*

3S4* 2022 E

*

*

*

3S4* 2023 E

*

*

*

3S4* 2024 E

*

*

*

Z24* 2025 E

*

*

*

Z24* 2026 E

*

*

*

Mulsanne
Sales types

Type MY

Brand Designation Engine code Gearbox code Final drive code

3Y2* 2017 E

*

*

*

3Y2* 2018 E

*

*

*

3Y2* 2019 E

*

*

*

3Y2* 2020 E

*

*

*

3Y6* 2017 E

*

*

*

3Y6* 2018 E

*

*

*

3Y6* 2019 E

*

*

*

3Y6* 2020 E

*

*

*

New Continental GT
Sales types

Type MY

Brand Designation Engine code Gearbox code Final drive code

3S3* 2018 E

*

*

*

3S3* 2019 E

*

*

*

3S3* 2020 E

*

*

*

3S3* 2021 E

*

*

*

3S3* 2022 E

*

*

*

3S3* 2023 E

*

*

*

3S3* 2024 E

*

*

*

Z23* 2025 E

*

*

*

INTERNAL

Z23* 2026 E

*

*

*

New Flying Spur
Sales types

Type MY

Brand Designation Engine code Gearbox code Final drive code

Z32* 2025 E

*

*

*

Z32* 2026 E

*

*

*

ZG2* 2020 E

*

*

*

ZG2* 2021 E

*

*

*

ZG2* 2022 E

*

*

*

ZG2* 2023 E

*

*

*

ZG2* 2024 E

*

*

*

Bentayga EWB
Sales types

Type MY

Brand Designation Engine code Gearbox code Final drive code

ZV1* 2023 E

Documents
master.xml

INTERNAL

*

*

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Connection offline
Transaction No.: 2055036/7

My Bentley - Connected services

Customer statement / workshop findings
Complaints relating to My Bentley connected services.

Technical background
Most queries and complaints regarding My Bentley connected services can be resolved by contacting My
Bentley Support rather than raising a DISS technical query. My Bentley support have access to additional
admin tools and systems to help resolve any queries; and also have the ability to raise DISS technical
queries if required.

Production change
Not applicable.

Measure
The first point of contact for any issues regarding My Bentley connected services must be as follows:
My Bentley Support for retailers:
Retailers should remain a main point of contact for customers regarding their use of My Bentley Connected
Car. My Bentley Support is available to support both you and your customers.
Retail support for My Bentley is provided by the Bentley Connected Car Contact Centre.
BENTLEY CALL CENTRE
Retailers can call the relevant number below for support with My Bentley:
UK, EU, RUSSIA & CHINA: +44 (0) 203 100 9494
NORTH AMERICA: +1 307 203 1002
CHINA: 4006 610 500
The contact centre can help retailers with any app registration or Connected Car technical support queries.
These details are also available on Retailer Marketing News:
https://retailer.bentley.co.uk//content/dmn/en/digital-enablers/my-bentley-connected-car.html#my-bentleysupport
My Bentley Support for customers:
Customer support for the My Bentley app is provided by the Bentley Connected Car Contact Centre.
MY BENTLEY CUSTOMER SUPPORT
From UK/Europe, Tel: +44 (0) 1270 444 474
From North America, Tel: +1 800 353 7311 (toll free)
From China, Tel: 400 119 8880
The contact centre can help customers with any app registrations and technical support queries.
INTERNAL

These details are also available on the support website:
https://support.bentleymotors.com/en/support-bentley.html
If Your Query Cannot Be Resolved
If My Bentley support cannot resolve your issue, a DISS technical query should be raised. There are two
options for raising this query:
1.

Ask My Bentley support directly to raise a DISS technical query. This route is preferred since it allows
Bentley product support to liaise directly with the specialists at the call centres

2.

Raise a DISS technical query yourself. If you choose this option, please make sure you have
exhausted the technical support available from My Bentley support and tell them that you are raising a
DISS technical query yourself, in order to avoid duplicate queries. Any query you raise should include
all DISS best practice measures, including providing as much detail as possible regarding the
customer complaint, any advice offered from My Bentley support and observance of any published TPI’
s or other information.

Queries raised by retailers who have not used My Bentley support in the first instance will be returned until
this important step is completed.

INTERNAL