NHTSA ID Number: 11029721
Manufacturer Communication Number: 25B61
TSB/Document Date: 2026-03-05
Summary
Certain 2013-2014 Model Year Escape and 2013-2016 Fusion Vehicles Equipped with a 6F35 Transmission Shift Cable Bushing Inspection and Protective Service Cap Installation
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TSB/Document ID: 25B61
Replacement Service Bulletin Number:
MFR Communication Date: 2026-02-17
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: POWER TRAIN
MFR Component System:
MFR Component Subsystem:
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Ford
Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 25B61
February 2026
Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?
This is a follow-up to your last transmission shifter cable bushing
replacement. Ford is offering to add a protective cap to this bushing to
provide additional protection to the part from contamination. This service is
free of charge.
What is the effect?
There is no effect on your vehicle’s operation. Ford is offering this cap over
the bushing for added robustness against potential contaminants.
What will Ford and
your dealer do?
Parts are available to repair your vehicle. In the interest of customer
satisfaction, Ford Motor Company has authorized your dealer to inspect the
shift cable bushing and install a protective cap free of charge under the
terms of this program.
This Customer Satisfaction Program will be in effect until February 28, 2027
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than 1 hour. However, due to service
scheduling requirements, your dealer may need your vehicle for a longer
period of time. Additional time may be required to allow the engine to cool
before performing this repair.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 25B61.
Copyright 2026 Ford Motor Company
What should you do?
(continued)
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE - You can receive information about Recalls and Customer
Satisfaction Programs through our Ford App. The app can be downloaded
through the App Store or Google Play. In addition, there are other features
such as reserving parking in certain locations and controlling certain
functions on your vehicle (lock or unlock doors, remote start) if it is equipped
to allow control.
Mobile Service
Ford Mobile Service is offered by participating dealers, contact your dealer
for details.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner or
lessee.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
If you have questions or concerns, please contact our Ford Recall
Assistance Center (RAC) at 1-866-436-7332 and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact the
RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
Copyright 2026 Ford Motor Company
To view the letter in
Spanish
visit: fordtranslatehub.com
Para ver la carta en
español
viste: fordtranslatehub.com
Open the QR reader application or the camera on your smartphone. Point it
at the QR code, then tap the banner that appears on your device. Follow the
instructions on the screen to finish.
Abre la aplicación del lector QR o la cámara de tu smartphone. Apunta al
códig o QR y pulsa el banner que aparece en tu dispositivo. Sigue las
instrucciones en pantalla para terminar.
Thank you for your attention to this important matter.
Customer Service Division
Copyright 2026 Ford Motor Company
Ford Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
Programa de satisfacción del cliente 25B61
Febrero 2026
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad,
sino que también lograr la plena satisfacción del cliente. Para demostrar este compromiso, estamos
proporcionando un programa de satisfacción del cliente sin cargo para su vehículo.
¿Por qué recibe este
aviso?
Este es un seguimiento de su último reemplazo del buje del cable de cambio
de la transmisión. Ford ofrece agregar una tapa protectora a este buje para
entregar protección adicional a la pieza por contaminación. Este servicio es
gratuito.
¿Cuál es el efecto?
No hay ningún efecto en el funcionamiento de su vehículo. Ford ofrece esta
tapa sobre el buje para mayor eficacia contra posibles contaminantes.
¿Qué medidas
adoptarán Ford y su
concesionario?
En este momento, las piezas para reparar su vehículo se encuentran
disponibles. Para satisfacer a nuestros clientes, Ford Motor Company ha
autorizado a su concesionario a inspeccionar el buje del cable de cambio y
a instalar una tapa protectora sin costo alguno, conforme a los términos de
este programa.
Este Programa de satisfacción del cliente tendrá vigencia hasta el 28 de
febrero de 2027, independientemente del millaje. La cobertura se transferirá
automáticamente a los siguientes propietarios.
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de 1 hora. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más. Es posible que se necesite más tiempo
para permitir que el motor se enfríe antes de realizar esta reparación.
Copyright 2026 Ford Motor Company
¿Qué debe hacer?
Llame a su concesionario lo antes posible para programar una cita de
servicio con el fin de realizar el Programa de satisfacción del cliente 25B61.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta acción de servicio en su
vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación Ford. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
Servicio móvil
El Servicio móvil Ford se ofrece a través de los concesionarios que
participan, comuníquese con su concesionario para obtener detalles.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.
¿Qué pasa si ya no es
el propietario del
vehículo?
Si ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Este aviso lo recibió porque en nuestros archivos, basados principalmente
en datos estatales de registro y propiedad, aparece usted como el
propietario o arrendatario actual.
¿Podemos hacer algo
más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el gerente de servicio de su concesionario para solicitar
ayuda.
si tiene dudas o preguntas, comuníquese con nuestro Centro de
Asistencia de Campañas Ford (RAC) al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. El RAC está abierto de
lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es usuario de
TTY/TDD, comuníquese con el RAC al número que se menciona, mediante
el servicio de retransmisión de telecomunicaciones, para esto, marque
el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es ford.com/support.
Copyright 2026 Ford Motor Company
Para ver la carta en
español
visite: fordtranslatehub.com
Para ver la carta en
español
visite: fordtranslatehub.com
Abra la aplicación de lector de QR o la cámara de su smartphone. Apunte al
código QR y luego toque el aviso que aparece en su dispositivo. Siga las
instrucciones en la pantalla para finalizar.
Abra la aplicación de lector QR o la cámara de su smartphone. Apunte al
código QR y pulse el banner que aparece en su dispositivo. Siga las
instrucciones en pantalla para finalizar.
Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente
Copyright 2026 Ford Motor Company
Service Engineering Operations
Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
February 17, 2026
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 25B61
Certain 2013-2014 Model Year Escape and 2013-2016 Fusion Vehicles Equipped
with a 6F35 Transmission
Shift Cable Bushing Inspection and Protective Service Cap Installation
PROGRAM TERMS
This program will be in effect through February 28, 2027. There is no mileage limit for this program.
AFFECTED VEHICLES (U.S. Population of Affected Vehicles 324,870):
Vehicle
Model Year
Assembly Plant
Build Date Range
2014-2016
Flat Rock
June 18, 2013 through August 31, 2015
2013-2016
Hermosillo
February 11, 2013 through March 14, 2016
2013-2014
Louisville
May 15, 2013 through July 23, 2014
Fusion
Escape
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
Some of the affected vehicles may not have had a protective cap installed on the shifter cable bushing
after the bushing was replaced during a prior dealership visit. Addition of the cap is to ensure
consistency with other bushing replacement repairs and offers added robustness against potential
contaminants. No effect on vehicle operation is expected.
SERVICE ACTION
Dealers are to inspect the shift cable bushing for damage and install a protective cap if one is not
present. If the shift cable bushing is damaged, dealers are to replace the bushing. This service must
be performed on all affected vehicles at no charge to the vehicle owner.
FSA PROGRAM OPTIONS
Program Option
Eligibility
Comments
Mobile Repair
Yes
See Mobile Service Repair Assessment
Level section below, if applicable.
Over-the-Air (OTA)
Update
No
See Over-The-Air (OTA) Updates section
of the FSA Policy Document, if applicable.
Rentals
No
See the Rental Vehicles section below, if
applicable.
Alternative
Transportation Available
No
See Alternate Transportation section in
the FSA Policy Document.
Pickup & Delivery (PDL)
Yes
See Pickup & Delivery section in the FSA
Policy document.
Copyright 2026 Ford Motor Company
FSA PROGRAM OPTIONS (continued)
Program Option
Eligibility
Comments
No
See Claims Preparation and Submission
section below, if applicable.
Essential Special Service
Tools (ESST)
No
See Technical Instructions and/or
Workshop Manual (WSM) as needed.
Administrative Allowance
No
See Administrative Allowance section in
FSA Policy Document, and if applicable,
Labor Allowances table below.
Owner Refunds
No
See Owner Refunds section below, if
applicable.
Photo Submission
No
See Repair Photo Submission section
below, if applicable.
Note: For further information on certain Program Options above, see the corresponding section within
the FSA Policy Document.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of February 23, 2026 or sooner. Dealers should
repair any affected vehicles that arrive at their dealerships, whether or not the customer has received
a letter.
ATTACHMENTS
• Technical Instructions
• Owner Notification Letter
• Mobile Repair/Vehicle Pick-Up & Delivery Record
REFERENCE MATERIAL
• Warranty & Policy Manual (located on FMCDealer Warranty Portal Page):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/wty.html
• FSA Policy Document (located on FMCDealer FSA Resources Page for Ford and Lincoln
dealerships):
www.fmcdealer.dealerconnection.com/content/fmcdealer/us/en/parts_service/fsa/rsc.html
• FSA Policy Document (located on the Fleet SharePoint site for Fleets with in-house warranty):
https://azureford.sharepoint.com/sites/OneWarrantySolution/usfleet/SitePages/Home.aspx
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division
Copyright 2026 Ford Motor Company
Customer Satisfaction Program 25B61
Administrative Information
Page 1 of 2
MOBILE SERVICE REPAIR ASSESSMENT
• Arrange for a mobile repair at the owner’s location
• Confirm that you have the required parts to complete the repair
• All Vehicles Affected have the following assessment level:
- Light Mobile Service (MRA2)
• Recommended specialty tools:
o ¼” drive torque wrench
o 10mm (0.394 in.) Punch
o Lisle® 38350 - Pipe hanger tool - Optional
OASIS ACTIVATION
OASIS will be activated on February 17, 2026.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 17,
2026. Owner names and addresses will be available by March 13, 2026.
Note: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• If OASIS is activated, identify and correct any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
Copyright 2026 Ford Motor Company
Customer Satisfaction Program 25B61
Administrative Information
Page 2 of 2
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will be rejected, and the claim will not be paid if the repairing technician
is not certified in STST Competency 10 FSA. See EFC15936 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
Claim type 31: Field Service Action
Sub Code: 25B61
Customer Concern Code (CCC): P50
Condition Code (CC): 39
Causal Part Number: 7S004, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Copyright 2026 Ford Motor Company
Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 25B41
LABOR ALLOWANCES
Description
Labor
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- Wide Compatibility with CAN-FD & FCA Support: The A30D car computer diagnostic reader works with most 1996 and newer vehicles with a standard OBD2 port, including for Ford, for GM, for Toyota, for Honda, for Nissan,for Hyundai etc, with ongoing updates covering more car models and functions later. It also supports newer communication protocols like CAN-FD and FCA AutoAuth (Personal AutoAuth account and active subscription required, not included with the device!for Chrysler, for Dodge, for Jeep, for Fiat models). It is a future-ready automotive scanner diagnostic tool for households with multiple vehicles or part-time techs. Coverage vary by cars, plz check the compatibility first
- 2026 Latest Version – Now Upgraded from 32GB to 64GB: XTOOL D7 obd2 scanner diagnostic tool with bidirectional is designed for DIY enthusiasts, professional mechanics. It now offers 64GB storage for smoother operation. Its 5000mAh battery (with 2500mAh 7.3V fast-charging) supports all-day use. With FCA, CAN FD, and DOIP protocol support, it covers more vehicle models and newer systems. A newly added battery voltage reading shows battery status before diagnostics, helping prevent low-voltage tests that could harm the vehicle. The V2.0 Diagnostic Report allows shops to personalize results with logos, customer details, and attachments to build trust and maintain records.
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