Case Number: S228A000025 Rev A.
Release Date: February 2026
Models:
2021-2026 Chrysler Pacifica/Voyager (RU)
2021-2026 Dodge Durango (WD)
2021-2026 Jeep Grand Cherokee (WL)
2022-2026 Jeep Wagoneer/Grand Wagoneer (WS)
2022-2026 Ram 2500 Pickup (DJ)
2022-2026 Ram 3500 Pickup (D2)
2022-2026 Ram 3500 Cab Chassis (DD)
2022-2026 Ram 4500/5500 Cab Chassis (DP)
2022-2026 Ram 1500 (DT)
2022-2026 Ram Promaster (VF)
2023-2026 Jeep Compass (MP)
2023-2026 Alfa Romeo Tonale (GC)
2023-2026 Dodge Hornet 2023 (GG)
2024-2026 Dodge Charger (LB)
2024-2026 Jeep Wagoneer S (KM)
2024-2026 Jeep Wrangler (JL)
2024-2026 Jeep Gladiator (JT)

Symptom/Vehicle Issue: Harman R1H Uconnect 5 Radio Software Flash Error Codes

Discussion: Radio will not complete a radio software update. The radio displays one of the
following error codes. Follow the recommended steps in the table to resolve the concern.

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC

Version 4.5 07/22/2022

HMI
Error Error Code Description
Code

(-2)

Failed to parse the package /
Corrupted package

(-3)

Package is not compatible /
Integrity check failed

(-4)

(-5)

(-9)

(-11)

Dealer Corrective Action
1) Confirm that the SW is packaged correctly on the
USB. Only 1 .zip folder on the root directory of the USB.
2) File should not be relabeled. Download again from the
Uconnect Site.
3) Possible syntax issue. Make sure there are no spaces
or parentheses in the filename.

Confirm the original file is correct and copied correctly to
USB. Retry SW update.
Possible wireless connection/internet issue. Ignition cycle
Download Failure (FOTA)
to off, confirm connectivity via Wi-Fi or TBM. Retry SW
update.
• Check SW is packaged correctly on the USB. Only
1 .zip folder on the root directory of the USB. File
should not be relabeled. Download again from the
Uconnect Site. Retry SW update. Make sure USB
Generic error for all Installation
is formatted as per correct format mentioned in
Failures. (Update engine failures,
Service release.
Error in decryption, Error in finding
• Make sure File name matches with the file released
private key, payload signature
for update. i.e. there should be no digits appended
mismatch, file system verification
at the end of the file name. A (1), (2) or (3) added
failure etc...)
to file name by computers to show software
downloaded multiple times, will cause software
download failure.
• Perform Factory reset and confirm if the issue goes
away
USB disconnected in the middle of Remove USB. Allow the vehicle to go to sleep. Attempt
update
to update again with USB.
Retry after confirming the following vehicle preconditions are met:
Pre Condition failed for download
1) IGN OFF - in accessory mode
or Installation (FOTA)
2) Battery sensor accuracy - via CAN
3) Battery charge status - (must be 65% or higher)

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC

Version 4.5 07/22/2022

4) Confirm connectivity is available; (Wi-Fi or TBM)
(-13)

Post Installation verification failed.
Retry SW installation
Failed to activate the new SW

(-18)

1) Check for multiple user profiles (more than 2) - May
Insufficient space to download the
need to delete extra profiles to free up memory space.
package. (FOTA)
2) Perform a factory reset

This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.

Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC

Version 4.5 07/22/2022