2/11/26, 8:14 AM Towing Eye Bezel Missing
ie UPDATE PRIOR TO SALE NOTICE Global Service Action
7 LAND- \) Number: D090 UPS0526-1
7.
Subject: Publication No.: D090 UPS0526-1
Towing Eye Bezel Missing Model: Defender (LE)
Model Year: 2026
Date of Issue: 11 February 2026
Expiry Date: 29 February 2028
To: All National Sales Companies (NSCs), importers, retailers and authorized repairers.
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC.
For the The approved JLR retailer / authorized repairer.
Attention of:
Important: Rest of World: Quarantine in JLR retailer / authorized repairer or applicable NSC location.
North American Territories: Quarantine in JLR retailer / authorized repairer or applicable NSC location.
North American Territories: Hold at port of entry facility.
NOTE: The information in this campaign is intended for use by professional technicians. If you are not a JLR retailer /
authorized repairer, do not assume that a condition described affects a specific vehicle. Contact an authorized JLR
retailer / authorized repairer to determine if this campaign applies to a specific vehicle
This campaign has been issued to provide the relevant repair instructions, parts and warranty information. This
campaign is valid for two years only. Repairs must be completed prior to the expiry date at the top of this campaign.
This campaign does not apply to any vehicles already registered and in use, either with the JLR retailer / authorized
repairer, or customer, Any vehicle already in use may continue to be driven and any repair instructions will be
communicated through a separate campaign.
FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE
Aconcern has been identified on certain 2026 model year Defender vehicles where the towing eye bezels may not have been
provided in the Pre-Delivery Inspection (PDI) pack and could not be installed as part of the PDI.
ACTION TO BE TAKEN
This campaign directs JLR retailers / authorized repairers to quarantine any unsold vehicles in the affected vehicle range
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
JLR retailers / authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such
time as the repair has been successfully completed
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2/11/26, 8:14 AM Towing Eye Bezel Missing
Refer to the warranty section of this campaign for details of the Related Damage Process. At the time of confirming a booking for a
vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the
correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit
CUSTOMER COMMUNICATION
Should this campaign mean that you are unable to deliver an affected vehicle to a customer at an agreed handover date, advise the
customer of the following:
‘JLR are committed to delivering vehicles to our customers of the highest quality, complete with the very latest hardware and
software. Our vehicles are continually evolving with our Engineering and Design teams constantly looking for new and innovative
ways to further enhance and develop our vehicles. JLR have advised us that there is an upgrade to be completed on your vehicle
and have instructed us to complete this action prior to handing the vehicle over to you. JLR apologize that this upgrade may delay
the delivery of your new vehicle but are committed to make sure customers benefit from the very latest technology to make sure
your ownership experience is the best possible."
Ifnecessary, you may communicate technical details of the repair or upgrade that is required on the vehicle, this is at your
discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and JLR retailers / authorized repairers with regards to the launch
of any Update Prior to Sale (UPS) notice.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to offer goodwill to
customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be specifically for a customer whose
vehicle delivery has been delayed due to UPS activity to acknowledge the poor experience.
Should you have any questions, contact the Customer Relationship Center (CRC) in the first instance for help and support.
The following applies to:
@ [NORTH AMERICA]
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
The following applies to:
@ [NORTH AMERICA]
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your JLR retailer / authorized repairer. Unsold
vehicles must be repaired prior to handover of the vehicle for retail sale.
Yours faithfully
Steve Oldham
Global Customer Care Quality Director
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2/11/26, 8:15 AM SERVICE INSTRUCTION
Parts Information
The parts below must be ordered through JLR in the normal manner.
[Description Part Number[a0]
Towing eye bezel - Right side | LR149775 [1 |
Towing eye bezel - Left side | LR149776 [1 |
SROs
[Deserption [SRO [Fine
Install towing eye bezel - Pair | 05.10.10
Drive in / drive out 02.02.02
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time.
Warranty Information
Warranty claims must be submitted quoting program code D090 with the relevant option code from the table below. As option codes are used there is no requirement for you to enter SROs or parts, these
are included for information only.
[Program|Option] Description | _SRO__[Time|Part Number]
poso JA Install towing eye bezel - Pair | 05.10.10 | 0.1 | LR149775
LR149776
D090 Install towing eye bezel - Pair | 05.10.10 | 0.1 | LR149775
Drive in / drive out 02.02.02 | 0.2 | LR149776
NOTE:
The option that contains the drive in / drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to be undertaken.
Warranty claims must be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this campaign.
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2/11/26, 8:15 AM SERVICE INSTRUCTION
Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related / consequential damage or customer reimbursement, refer to the related instruction that can be found in TOPIx (in the Search box, search for ‘Related
Damage Claim’ and open the related bulletin link
NOTES:
* Some variation in the illustrations may occur, but the essential information is always correct.
* Some components shown removed for clarity.
4. Install the left side and right side towing eye bezels.
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